This was a truly remarkable and refreshing experience in a world where positive and human…read moreinteractions are a rare commodity. Thank you UPS Store #1585 for shining such a beautiful beacon for how it's done. Despite an intense stream of customers, the staff was fast, efficient, patient and friendly, making the process flow smoothly for everyone. I highly recommend this location for its exceptional customer care.

The customer service was very poor, the 2 ladies there did not greet people and, were very…read moreunpleasant! I will not be going to this location anymore. They looked unhappy to be at work and tried to make it seem like I had an issue. This was the morning/afternoon shift.

Just snooty and not helpful. If you don't fit the mold of grandma sending a package they don't want…read moreto help you and ignore you. The prices for everything are we're just too high to justify bad service. I want to buy local, but when Target is cheaper AND more pleasant, I'll go there instead.

Loved this place! Everyone is very friendly here! Great place to mail and print labels .read more

If I could leave negative 10 stars, I would. I've been here several times with service not being…read moregreat. But it's convenient for me so I keep going back. However, after Saturday, I will go out of my way to avoid this place. I work remote and recently changed jobs and needed to return my old equipment. My former employer sent me a very detailed email with QR codes and instructions that state, UPS is to pack the items. When I went in, i was asked repeatedly what was in the box. I listed out verbally and opened the box to show him as well as showed the email checklist. After 10 minutes of repeatedly asking me what was in the box, I was asked to come back on Monday at 10am. Well of course I cannot and will not, I have a job. I gave up and went to the UPS in Casa Linda. There, Jessica helped me start to finish with no questions. I'm not sure if the man here was new or just lazy. Either way, he has no business being in customer service.

I do not recommend this store if Sam, the franchise owner is there. This place is not the same with…read morehim in charge. It was immediately noticeable the disregard he had for me as a customer as soon as I walked through the door. He did not greet me, yet asked, "What do you need?" I told him I needed to fax documents, handed them to him and as he turned around to the machine I asked if I could have a Cover Sheet. He blew his breath in frustration as he turned around and gave me one and then plopped (literally made sure he had enough air time) my documents down on the weight machine. My hand was open to receive the documents, he chose to place them down otherwise. In the middle of me filling out the form I could see and feel his building frustrations so I silently pleaded and asked for help from another employee who was available. THANK YOU JOHNATHAN!! He took my papers with no problem and assisted me with professionalism, generosity and care. Abraham was nice too! Thank you young gentlemen. Sam could learn a LOT from you two when it comes to customer service and professionalism.

Nick and Linda we're so kind and helpful. Nick went out of his way to accommodate my unique request…read moreand even showed me how to use the cut slicer after my print job. I feel like good customer service is few and far between And. He took such pride in his job and being helpful to me. I don't know if he's a manager, but he should be promoted if he is not! Employees like this don't come around every day and I hope FedEx is taking good care of him!

The store manager Scott was so friendly and helped me out exceptionally! I needed a print job and…read moreto mail something and he helped me with both and had such great customer service! Thanks Scott for taking my print job 5min before the store closed. I know I was cutting it close and you really made my evening by helping me out!

There's several places marked as Post Office and you show up and it's only a pick up place, or…read moreother issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you'll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !

Becky is the example of outstanding customer service! I will be returning to this location because…read moreof her amazing attitude, teach everyone to be like her!

Customer service has gotten way better than before, their lines can get long but the front desk…read morereps are aware and tries to be prompt and quick while being courteous and polite.... I never had problems with anyone working here with an attitude... they are kept to themselves most of the time paying attention to details and minding their work and not just standing around. When the line gets longer, employees in the back has the initiative to help out in the front to get the line moving. I only drop off or pick up my packages here, this is my favorite UPS franchise so far. They lend you their packing tape with no hesitation whatsoever unlike other UPS franchise.

I have shipped with these folks for years now and I just love them! Great service and never a…read moremistake with my packages! Travis and his family along with their cats are such a great family & so friendly! I rely on them for so much of my shipping and I look forward to going in there and seeing them, it's become part of my routine! If you want to go somewhere where you are treated well and your packages are shipped properly, go to A Mail Center because they will make you feel like family!

This particular Fedex facility is great. I go there almost every day. However, I usually have…read moreshipping labels that were sent to me by title companies. Today, I need to create an account and make a shipment. The system just keeps taking me in circles. So I called the customer service line. It is of absolutely no use unless you are tracking a shipment. It hangs up on you if you don't have a tracking number. This is terrible customer service. I will go to Fedex and see if they can give me a number where I can call and get to a person. I am so disappointed. I don't want to use UPS, but I may have to due to lack of customer support. Babbett at this store provides super customer service. She set up the account for me.

FedEx as a whole has been circling the drain for years, but this Hub and Mesquite seem to be…read moreparticularly bad. I sent FedEx online the message below: If I could give you 0 stars, I would. The shipment I needed today was sent priority overnight as it is a refrigerated, time-sensitive $30,000+ medication. Since tomorrow is Christmas, and you won't be delivering, if it does not arrive to be refrigerated by close of business tonight--which I do not have great faith in occurring--I will have to reschedule a multi-hour very crucial neurological treatment that has to be scheduled months in advance. Not receiving this treatment presents life-threatening issues. The agent who opened the ticket was snippy and condescending. He actually had the audacity to blame the shipper for not binding the 3 packages under the master tracking number together when I mentioned that I'd only received 1 of 3 boxes on the shipment. I did not appreciate that at all. I worked handling and arranging the shipping and logistics of highly sensitive and confidential documents for government and medical investigations of a Fortune 250 company for 20 years. Often times this included transport of thousands of boxes cross country. So you'll no doubt understand why such a cavalier attitude, incomplete response, and then closing my ticket when there hasn't even been resolution as FedEx has not yet even fulfilled its obligation and delivered my medication is unfathomable and completely mind-boggling to me. I have also notified the shipper of these egregiously unacceptable and disturbing events in hopes that eventually it may help prevent such occurrences in the future...because sadly this hasn't been an isolated incident for my family in dealing with FedEx.

I had the best experience getting a mailbox here! Steve was beyond helpful and took the time to…read moreanswer all of my questions. He made me feel so comfortable with the whole process and provided top-tier customer service. If you're looking for a secure spot for your mail and packages in Lakewood, this is the spot.. kudos to Steve

First time stopping by and unfortunately was disappointed to hear he already "closed the register"…read more~4 minutes before closing time and asked me to come back tomorrow instead. I know I should have made it in earlier because he certainly deserves to go home on time! But, a little odd to close up shop before published closing time while still having the "open" sign displayed at the entrance. He was perfectly kind and professional nonetheless.

Great customer service. Makes sure your mail gets scanned before being sent out. Pricing is good as…read morewell.

I've been coming here for 11 years. There is not a better place to mail packages , but stamps and…read moreget greeted with a smile. They are glad to see you. You are treated like family. What more could you ask for. I left the post office due to the long wait and poor customer service and angry service people. Thank you The Postal Depot. Keep up the great customer service.