Great customer service. I no longer own a printer and the staff is always supportive and helpful with my printing and shipping needs

Jonathan was very rude, bossing me around, talking over me, and speaking to me like I was an idiot. Grotesque.

The woman who helped me was extremely rude. She made me feel completely incompetent. Her energy was negative and cold- why is she in customer service? I would rather spend a lifetime as a guinea pig in Circe's lair than another minute speaking with this unhappy woman. Perhaps she was having a bad day or received bad news; that is the only reason I assume she could possibly treat me with such contempt. There should be a better vetting process for people who are in customer service. Especially a public service as important as mailing services- a once pillar of our society. Society is in decline. Safe to say I will not be utilizing any FedEx services ever again. read more

As someone with a small biz, I have watched the service of FedEx continue to decline. Delivery windows are missed, FedEx trucks drive into my personal home driveway and crack my concrete, Drivers don't follow delivery instructions. You need a revival of Fred Smith because the current CEO obviously does not care read more

Sheryl at 610 Ninth St in Durham, NC was the most pleasant, helpful, kind staff member I've ever had the pleasure of working with. I cannot express how grateful I am to her for her help navigating my solo move across the country. She truly went above and beyond, all while being incredibly professional and courteous. read more

Customer Service is absolutely horrible here. Rudest workers, and unwilling to help me out.

I find myself shipping through FedEx these days. I stop here to drop off my boxes for shipping. To save the hassle, I recommend printing a pre-shipping label. All you have to do is drop it off with an option for a receipt. I try to go before or after the lunch hours. There's plenty of parking but if you're carrying a lot of boxes, you may be any to bring a hand truck. The door is quite hard to open when both hands are full. Overall, great customer service and friendly people. read more

The 5 Stars are for Daniel the Assistant Manager who works here. I came in needing some items printed, Daniel went out of his way to help and make sure what I was asking for was perfect, not only that he got me a quote that was unbelievably affordable which showed he cared about the business and customer relations. He was very kind, patient, and easy to work with, not once showing frustration or unwillingness to help. Thank you! read more

It's good! I was struggling to figure out how to use a return-box of a computer-ish product. Even though the place was pretty busy at about noon, one guy saw me and said something along the lines of, I know what to do, let's do it. He was very brusque but I did appreciate him being a professional who knows how to run that end of the store! It's good! read more

Liza was helpful, friendly, and efficient. She knew what she was doing and was so kind - it really brightened my day. They were able to help me with multiple services (shipping and printing) quickly and for a great price. read more

They rocked it today. Diseree made it so easy and I was thrilled. The address labels came out perfect. I appreciated her patience and knowledge for my printing needs. read more

Such a frustrating place to do business! Save yourself a headache and go somewhere else. I will start using another place to do my print jobs. The staff were super rude. Took way too long to pick up an order that I placed online. They called me and said it was ready for pick up. You've lost a faithful customer! read more

I received poor service at the local UPS store. They wouldn't help me with my account number. I'm thankful for the help I received at FedEx, specifically Ronald. Without their assistance I would have never been able to ship my packages back to work! read more

AwesoMe customer service. The manager helped me ship a couple of packages and he provided his insight into shipping and various shipping methods. read more

Went to print four 10x10 posters which is advertised for the price of 29.99, was told by the employee they'll have to crop the photos (but did not mention at all that it would cost any fee), he cropped the photos infront of me on their PC (took less than 3 minutes) today at pickup each photo had an extra charge of 7.5$ Per photo (30$ total) For "digital file enhancement" which when I asked about was told it is for cropping the photos!!! When I asked why wasn't I told about it, he rudely answered that I could have cropped them myself! If you mentioned before placing the order I would have easily cropped them in less than 3 minutes and gave you the files FedEx you have lost my business read more

This store is displayed as open on Sunday at noon. I planned my weekend around this. They are NOT open at noon as advertised!

People were friendly and helpful. They were patient with us when explaining how to email them our print job and then on selecting the best paper to print the job. It was a busy place and we had to wait a bot but it must have been their "rush hour." read more

Oh my gosh, overpriced! I came here out of desperation since a one-time foray with Vista Print resulted poorly; since my usual print-shop, VIP, couldn't figure out how to to do the set-up for some .pdf files I needed done; & since after my move, is no longer that convenient for me to use VIP. I needed 100 two-sided, standard postcards printed. VIP was going to charge $55 for the batch and turn it over the next day. FedEx charged me $125 (originally, they quoted me $225 -- and then realized they could fit two on one sheet to "save me money"). And the standard cardstock they use is a terrible, thin weight; and the cards don't even have a high-gloss finish. Sub-standard quality compared to other print shops I've worked with. While the staff I worked with was friendly and competent, I can't bring myself to come back. Basically, it seems you're paying for the name and the 24-hour availability; but it's just not enough to merit such jacked up prices. I'll be looking for a local printer asap. read more

FedEx meets your needs when you need something overnighted, a last minute project printed or even a fax sent. I recently had to utilize their services to overnight an envelope. I called both the USPS and FedEx, and ended up going with FedEx. Even though FedEx was slight more expensive ($7ish+tax versus $5ish+tax), they guaranteed arrival, whereas USPS couldn't guarantee next day arrival. The employee I interacted with was personable and answered all my questions. I returned to FedEx again needing to fax something, it's really unfortunately that people still need things faxed these days and that government services (libraries and even universities) don't offer public fax machines. It cost me over $1/page to fax, which isn't bad when you have to fax two documents, but could become insanely expensive! The downside of the fax experience was that they only have one fax machine. I also utilized the photocopier (after waiting a while since two out of four machines were broken). They try to make things simple, having a google drive option, e-mail option and flash drive option to upload your document. Honestly, flash drives are your best option--google drive wasn't working and the e-mail system should be managed from a desktop computer (e-mail your document to printandgo@fedex.com and wait for the code, which you enter into the photocopier). My experiences at FedEx office have always taken longer than I expected and have been more complicated than I anticipated. I don't go their unless I'm desperate. read more

There are obvious benefits to using FedEx Office that I won't detail here, but rather let me extol the virtues of this particular location. They recognize my face here, since my job has me popping over once every few weeks, usually frantic, sweating, as late as can be. But the folks here never let my anxious energy affect their dispositions, and they're always able to accommodate even my most ridiculous of requests. Recently, I needed three foam core, laminated posters a few short hours so that they could make the last domestic collection of the day: 7:00 p.m. Not only were my posters ready (and gorgeous, I might add), but they also packed them up---using the amazing framed art box that I didn't even know existed!---and shipped them out for me, all within roughly eight hours. They've also got my corporate account on file so, when I pay with my corporate card, the funds are automatically deducted from the correct cost center. I work for Duke, but in Brightleaf, and I'm basically FedExing stuff all day long. Our regular carrier picks up around 4:00 p.m. every day so, when I'm running late---which happens a lot more often than I'd like---I rely on the FedEx drop box in the Brightleaf building that houses El Rodeo. A couple of weeks ago, I visited that hidden treasure and found a disconcerting sign on it: "Out of Service." Tragic! But this FedEx Office location is so close to Brightleaf, that I simply pop in with my pre-printed / affixed airbill and drop my package in the drop box to your immediate right just inside the door. It takes me maybe an additional ten minutes to go that route than to drop it in the now-defunct Brightleaf box, so it's not too shabby. This location is absurdly convenient to Duke and downtown Durham (on Ninth Street near Swift / Broad) and, with its own private parking lot, it's super easy to get in and get out. read more

Worst Customer Service ever!!! Ever since Liza Moved to another store I can't get my simple order of paper!! I never had an issue before. I used to call the store to place order and they would contact me back once product had arrived at store! I've made 5 attempts to place order, but no one really wants to deal with It!! Staff are aggressively rude!! Short and blunt. If you don't like dealing/talking/helping customers, you're in the wrong business. You have lost my business from 3 locations. read more

I went in person to print some simple small photos from an email attachment. Self service station's network connection wasn't working so I tried the print center. 2 of the staff members ended being totally unable to help me with this basic task. Maybe it's because it's typically a self service thing, but they were visibly exhausted, apparently untrained, and ended up losing my order completely after I waited for hours and called back to ask about it. It is holiday season, which is tough, but my hunch is that Fedex is not treating these team members well- as there is often a hiring sign on the door and I see different folks in the print center often. Anyways, get it together, Fedex ninth st! Y'all could be amazing. read more

It's FedEx. They get stuff done. But while they're renovating (I don't know how much longer that'll be) they are giving 15% off all printing services. You have to ask. And then remind them. Apparently people don't read the big ass sign on the way in. I had some business cards made, and while it was a bit more expensive than I had wanted, it was timely and done around my schedule. The people working there were pretty nice too. Note: The printing services line is slow as molasses. If there's a long line just come back later. It's open 24/7 so you shouldn't have a problem, say, oh, around midnight? read more

This place is better on the weekends. It's quite busy on the weekdays and even if you have already paid for your shipping label and they just have to scan it to give you a receipt to say it was dropped off, you have to wait in line while they handle everything else. It's not a quick drop off point. Maybe they need to have a few floater employees that can work more than one station when one section gets busier than the other. read more

FedEx Kinko on the corner of Main and Ninth streets. Very good customer service here. A girl behind the counter was particularly helpful when I had send a package for my family overseas. Their overnight collection time is at 6:30 pm. So, if you want to send stuff overnight, make sure you get there before that time!!! read more

Avoid this location at all cost. Christian and Daisy were very rude to me. Daisy talked down to me like a five year old, while Christian mentioned numerous times that "I'm supposed to be off I need to get out of here." read more

Visited 9th St. FedEx April 17 to send a cashiers check for my daughter's wedding. Christian was very professional, efficient, and friendly with a smile on her face. How delightful to have a person who seems happy to be at work and helping you! read more

SLOWEST and most inefficient service EVER. It's really ridiculous. There are a bunch of folks standing behind the counter being about as inefficient as humanly possible. read more

I asked to have a pattern printed from a thumb drive. The senior tech did not know how to do what had been done before at this location and wanted to charge me a $60 set up fee for a job he did not know how to do. He just wanted to chase off my business Additionally the tight parking at this location requires that the delivery loading trucks use the handicapped spot. To be fair to the FedEx drivers the handicapped spot is barely visible I got the same job completed at the new Hope Commons FedEx for only eight dollars. Do not take anything complicated to the Ninth St location or they will overcharge you hoping they won't have to fiqure how to do the work that the, true professionals at the New Hope Commons FedEx completd with three mouse clicks. read more

They advertise notary services and I was told they don't offer that. Unapologetic about this. I mentioned that it is an advertised service. They said they are trying to fix it but want people to come in anyway. All this after driving her and waiting 15 minutes in line. There are other places to get their other services. I do not recommend this place. read more

It seems like most of these reviews are regarding their experience with FedEx/store policies as a whole and not this particular store. My experience with this store was excellent, particularly with customer service. The staff were very friendly, laid back, and eager to help us lower the cost of our order based on our specific needs. Christian helped us with our order and she seemed very knowledgeable, making the process painless. Thank you! read more

The woman who serviced us said at first that they had not received the poster sent to them. Upon checking in with her superiors she eventually found it, but in the process became thoroughly exasperated with herself and us, and said a racist comment. Inexcusable. As a cherry on top, the poster was extremely overpriced. Avoid this FedEx at all costs. read more

This establishment must pride itself on having the worst customer service possible. Even though their website and other sources boast that they are open 24 hours a day, our experience on the eve of a holiday proved otherwise. We couldn't even get through the front door before being bombarded with questions about how long we planned to stay and reminders that they "were closing in ten minutes." The "manager" also proceeded to belittle us by sarcastically mentioning that their revised hours were "right on the door as you walked in." Due to this unfortunate experience, we were unable to complete our print job because we felt so rushed and uncomfortable with the employees almost breathing down our necks. While I can fully understand the desire of employees to get off in preparation for a holiday, no customer deserves to be treated with such utter disrespect. I will not be returning to this location, and I advise others to find another place for their printing and shipping needs. P.S. The wifi is horribly slow. read more

Totally helped me out late on a Sunday afternoon with a project for school. I drove from an hour away and the staff was incredibly helpful!

Placed a simple Fedex Go copy order via the app for pickup at this location. The five doc order was missing one doc entirely while another doc was copied twice. Waited around an inordinate amount of time for the missing doc to be copied. This took longer than if I had come in and copied the docs myself. Then did not receive an apology, or even a grunt, from the staff member. Epic. read more

Needed help with a printing project for a last minute gift. The place was packed, but the woman helping us (assistant manager) was invaluable to us in completing the project. She was very friendly and seemed invested in our satisfaction with the finished project. We will be returning with future projects. Thank you! read more

I'm here during business hours and apparently there is only one person on duty. This place is almost always slow; today it's glacial.

I'm inspired to write a review because of the exceptional service I've had there on numerous occasions. There is an exceptionally friendly and helpful woman working named Christian who made an otherwise stressful and complicated copy-and-ship job seem easy and enjoyable. The other employees were also helpful and knowledgeable, which is especially important because the machines are temperamental and confusing at times. I was impressed by how Christian stayed so patient and pleasant even when the customers were frustrated and irritable. read more

Worst service ever from the store employee, Onikea. Would not/refused to figure out how to print my prepaid label from the scannable barcode. Told me to go home and printout off!!! Used the excuse the scanner is not working and told me to work with Peter. Peter (a competent employee) seemed to scan it just fine and was able to print the prepaid label. Onikea is in some serious need of customer service and problem solving training. read more

Horrible. Put an order in for new business cards and a stamp six weeks ago still waiting. This place has gone downhill never again