**DUSTIN VIRAG** AT THE PAKMAIL IN FORT WAYNE, INDIANA (he owns this business) CLAIMS HE IS THE…read moreONLY PERSON WHO HAD ACCESS TO MY BAG AND THAT THERE WAS NO CASH. HE DID NOT HAVE ANY VIDEO FOR THE TIME HE WAS ALONE WITH OUR BAG AND THIS WAS APPARENTLY THE ONLY OPPORTUNITY FOR CASH TO BE STOLEN. **THEY WILL NOT IN ANY WAY FIX THIS EVEN IF WE HAVE PROOF THE CASH WAS IN THE BAG WHEN PAKMAIL PICKED IT UP FROM THE HOTEL.** So we went to Indiana this weekend. One of our bags was left behind and it happened to have cash in it. We contacted the hotel and no one had even been in our room yet. They listed off the contents of the bag for me including the exact amount of cash. It was all there. The hotel required that the bag be sent back using PakMail through their hotel's stated policy. I contacted PakMail as the cash was not in it at pick up and they told me they never received the cash. According to PakMail they keep 24-hour surveillance so I contacted the police department regarding my issue and they are following up on the video at both locations. Only PakMail should have had any contact with the bag after it left the hotel. PakMail went through all of the contents of the bag and removed everything from the bag. They stored the contents of my bag separately from my bag. They did this without first asking for consent despite being provided with my name and phone number as it was already identified as our belongings. I would strongly recommend avoiding this company as their staff seemed deceptive. When I called in they did not verify who I was but the lady attending the phone (without me providing my name or what kind of bag it was - not even providing a date yet) stated that no cash came with my items and they do not have it. Additionally, they did not verify the person picking up my bag in any way. The hotel has been very accommodating regarding this issue and is reviewing their camera footage; however, PakMail has been evasive and was not even taking me seriously at all until I filed a police report.

I used Pak Mail to ship several auction wins for me. The costs may come off as high, but it's very…read moreclear that they have invested time and labor and proper packing materials to get the item to you in tact. Peanuts and quality boxes, are not cheap and it was obvious that care went into the packing. I would definitely use them again. They definitely raise the bar for other shippers to follow. Highly recommend!

Wow! well, I have to say the past year I have had three missing packages from other places and I…read morewent tothis Dupont Rd Fort Wayne UPS store not in the right state of mind honestly as i was a tad worried but all three ladies there made me feel OK they assured me they would box the heavy package properly. They did not ridicule me, they did not act unprofessional, they did not get offended, they did not act or respond in any negative way to my anxious behavior!! They were AWESOME!! and told me my package will get there safely and they double taped the box .. they have now regained a customer. I have not been there for a year. I will be going back to this location. I love the people they have working there now.! not to mention the line was wrapped around the door before they even opened. They handled everything so well and with a calm friendly smile...major kudos to them. I'm serious.!!!

Yes, this store is very busy but the people working there are amazing and keep it moving, it's not…read moretheir fault people come unprepared. Every time I go there I tell them what a great job they are doing!

Friendly service and convenient drive thru window. They have lots to offer…read more Parking isn't a hassle if you choose to go inside.

Love this place! Super friendly and knowledgeable folks. It's obvious that the owners understand…read morewhat great customer service should be.

I have always had a great experience here! The staff is extremely friendly and always try to find…read moreyou the best deal. I feel like it is reasonably priced and very convenient. They even offer a punch card where you can get a package for free. There are some toys and gifts to choose from in the store, as well as packaging materials. They sell envelopes, boxes, and packing tape. They ship nearly everything!! I use this place to ship things quite often. I just wish they took Amazon returns too!

I decided to visit this location because Kroger didn't have what I needed. This empty location…read morecharged me $18 to sent one envelope. One week later I went to the USPS and they charged me $7.50 for the same envelope. They are a rip off and scam artist. Stop going to this place so they can go out of business and a better business can move in.

This is my go to spot when shipping or returning things…read more This review is specifically for a return experience. My SHEIN return was definitely not a "happy" return, but Miss Christine turned it around. I messed up the process more than once...and she was patient, calm, and so kind through all of it. From scanning a bunch of items to juggling multiple QR codes. Even as the owner, she made me feel welcomed, not like an inconvenience. That kind of customer care really stands out. Thanks Christine and team for always helping me!

Walked in before closing for a quick ship out of something I bought on the road while I was out…read moreworking and didn't wanna lug it with me. Reggie was such an amazing help took his time and was very patient. We need more people like him thanks, Reggie!!

My experience has always been excellent with the staff helping to choose the best shipping option,…read moreincluding USPS. They measure and weight the package, and give the estimated delivery dates along with the price of each carrier. I also use Pak Mail for shredding financial papers: they had a locked bin that is picked up by a shredding service.

The lack of professionalism here is astounding. The diva working the register this morning doesn't…read moreknow how to talk to customers at all. I went in to mail a flat rate usps box. He told me the least expensive method was to use FedEx. When I POLITELY pointed out that it was a flat rate box (with a less expensive shipping price than I was being quoted) he puts a hand on his hip and says, "Yeah, if you go to the post office. We're not them." I returned later to get a key made and luckily got someone else to help, although ultimately I wasn't able to get the key either. At least he was reasonably human. I wasn't upset by the lack of service, but there is an appropriate way to speak to potential customers. I'm leaving two stars instead of one because I haven't had this issue before. Maybe he woke up on the wrong side of the bed or something, but I doubt I'll return.

I was an employee for 13 yrs got my 1,500 safe driving award accident free, loved working for the…read morecompany when I ran team with my husband until he had to be off on FMLA. I was solo for a few weeks. I covered runs for night line haul drivers that were off. I was a dedicated employee, until all the changes of the policy got to be ridiculous. Estes is a favortism company. I had a minor incident got a three day suspension then let go from my driving job because I failed to report an incident I had, but they're are other drivers that have destroyed damaged trucks trailers freight, put into a truck the next day. I get suspended for 3 days then let go. How fair is that? There have been other incidents with other drivers different terminals dropping trailers when disconnecting from the 5 day suspension with out reporting it and they get to go back to work. How fair is that? I had 1 incident did not damage a tractor trailer or freight and got let go BECAUSE I'M A FEMALE, NOT A MALE. THIS COMPANY NEEDS TO LAY OFF THE POLICY CRAP SO MUCH AND QUIT PLAYING FAVORTISM AND BE EQUAL TO ALL DRIVERS FEMALES OR MALE.

Extremely poor service. The guy in the store looked extremely annoyed to see a customer and was…read moreleast bothered to help. Demanded to see my ID before providing any service. Not sure, what's the hiring criteria for this joint. Please stay away

I've used several different print companies for my business. Some are a tad cheaper, but things…read morejust don't come out how I expect. I took my quickly done photoshop file to here (which print companies don't prefer), and didn't expect it to be perfect. It just looked great and I really appreciate the thought and speed that goes into the work. Simple copies and cutting is not as easy as it looks. All my Christmas cards look perfect and I really appreciate the extra thought to make it even and professional looking.