Great service, patient and courteous. Came in on a Monday morning during the holiday season. Jeff helped us figure out the best way to ship some art back home in the safest and most cost effective way. read more

They are some lazy cows. Very unprofessional, no type of understanding for the customers, and very-unorganized. I rather my items be delivered through ups not fed ex. Especially this downtown location. Weirdos. read more

There is a sing at my apartment complex and it read's fedex, Amazon etc plz leave packages inside and the still leave packages outside!!!!!.

I have a saying that the 'people make the place, not the place that makes the people'. Probably a good chance most in this store are very overwhelmed, overworked and under appreciated by the mass amounts of better than thou corporate types that visit hourly ? The employee I encountered, Tony, was VERY nice. Did indeed give me a smile AND saved me a little change when he didn't have to do or say squat. Yup, there is no parking and the store is small - but you are probably wandering in here because you work in the area. read more

The only reason this gets a 1 star is because I had to give it at least 1 to write a review. John, the manager, is the best, he was out today. his assistant manager, Jeff is not. He helped right up to the point of pushing print then told me I had to place an order! Just hit print, it prints, I pay, I leave. The only reason I would go back is because it's the only place I know of with a 36" printer. read more

Local print shop for us; always crowded, always turn the order around pretty quickly (the wait is in line). Tiny-ish shop in the IDS, so it's very convenient to everyone downtown. We've used their services for years and the level of service is impressive. Bring all your business here, but plan ahead for the store to be a busy spot! read more

Friendliest FedEx shipment center I've been to! We were greeted the moment we walked in. Jaz helped us at the front counter and was super helpful in applying my airline discount to a 2-day air shipment. This was during the holidays/New Year so I'm glad they were all nice despite being busy. Will come here in the future for my FedEx needs. read more

Overall, this location provides good customer service, and a good value. We have semi-annual needs for a large format scanner - not often enough to necessitate buying our own scanner, but often enough that we have an account with FedEx at the IDS. They have done fast, efficient, good quality work for us every time we've used their services. This past week, I requested that they hold a couple of items (Post-It brand easel pads) for me, and sent my company driver to pick them up. It turns out, they didn't have the specific brand - but they DO have a cheap knockoff. I'm a little bummed that I specifically asked for the Post-It brand easel pads, and was told they had them in stock. The knockoff brand has an additional sticker backing that you have to remove before sticking it to a wall. The sheets are unwieldy at best, so the additional step exacerbates this problem. Plus, they are 25 sheets instead of the Post-It brand pads, that have 30. Again, this is a good quick service location for most of your needs. I believe it is best to stop in to ensure they have the correct product you have before setting them aside over the phone. read more

I needed help with a Landscape drawing, from a contractor. It was impossible to ready the plans when I printed them out, to use for other bids. I worked with Alyssia, at the 13601 Ridgedale Drive Fed-Ex store. Formerly Kinkos. She did an amazing job enlarging the plans so I could read the list of shrubs & plants. The person I paid to draw them, didn't make them on a CAD, which made things difficult to enlarge. But Alyssia worked on it and figured out a way to fix them. I highly recommend working with Fed-Ex and Alyssia. read more

Dahlila who works here is a gem! So kind and helpful and knew what she was doing. FedEx Corporate..... if you are reading this Dahlila should be managing something big for you. She is really fantastic!! read more

Customer service is hit and miss. Most of the staff are decently friendly and helpful, but I did have to deal with a horribly cranky woman today. Not quite sure if she was having a bad day or if this is her usual attitude, but she had a perma-frown and was very gruff, condescending, and impatient with one of the customers before me, and then, with me as well. I didn't appreciate the negative attitude, but at least she was able to get a copy enlarged for me correctly. This place also seem to have a difficult time producing large prints ie.16 x22 and up correctly(with quality results). I had to get a couple large poster prints redone because they gave me ones where the ink was obviously running low -there were faded lines all across the poster print! It seems they don't do quality checks there? This was an annoying situation, as I was in a time crunch to get the art posters out in time. Despite the mediocre service and products, I will probably stop by here again if I need copies due to the convenient location. read more

ARTIST'S NOT WELCOME! I would give this place zero stars if I could, but unfortunately Yelp won't let me. I came to this downtown location to make a few photocopies of my original artwork for my portfolio. Nothing out of the ordinary. I like to have a hard copies of some of my favorite pieces before sending it off and never seeing it again. But one of the canvas' I drew on was a blank comic cover and he refused to make a copy of it because of copyrighted material. Even though the model I drew was an original interpretation of the character, and I altered the title of the book, and did I mention that I DREW IT?! He was handling my comic like it was a flimsy piece of trash. I asked him if he could please be careful with it, its original art and it's priceless. I'd rather not see him handling it like that. That made me angry. He then concluded that he could not make the copy unless I had a signed waiver from the publishing company itself. I've been making copies of my art for decades and this is the first I'm hearing of this new rule. I told him I would sign their store waiver to prove that its MY ART which usually works and he still refused. I don't know why all these FedEx kinko's locations are road blocking artists like this. It's very frustrating! I pried my art from his grubby hands and said I would take my business elsewhere. Needless to say, I will never step foot in this store again! Shame on you! read more

Giving this store two stars is very generous and the only reason I do so is because they are the only printing/shipping store in a convenient location to where I work. I have never had a good experience at this store. The quality of work is poor and the customer service is non-existent. If your business primarily focuses on short-term interactions with people all day, you should hire people who are a little friendly. The employees always seem pissed off when you come in. No matter how big or small the job, you're always greeted with a frown. I don't recommend this store to anyone and think they should improve their customer service standards. read more

Absolutely ridiculous! Have been going to this store for years and it has always been great, until now. 5 people working and stood there for 10 minutes. Then the workers started arguing about a question I asked. What happened to customer being right. Wagnew is very unprofessional and the newer lady manager seems like she would like to be elsewhere!!!! read more

Worst customer service I have ever experienced from a shipping company. Not only that they didn't deliver in a timely manner, but when I tried calling them for help they hung up on me! read more

Perfect service. Ordered online last night and picked up today. I was in the store for one minute flat.

First experience was great second was horrible, went back a 3rd time and the manager remembered me from the last and apologized for they way it was handle and long story short I've been coming here once or twice a week now. Hours are amazing to work with. read more

This place must have at least a couple polite employees, but I have yet to come across even one of them. I seem to only come across employees who don't seem to want to be at work and don't even attempt to provide average customer service. Average customer service would at least get the job done, but I have gotten nothing but extremely poor customer service. I have given this business a number of chances, but I'm done. read more

Double parked out front waiting for my dad. It's taken the Fed Ex dude nearly 40 minutes for a single item to be bubble wrapped and boxed. Unreal. read more