Matt is always so pleasant, helpful and friendly. We drive to this location just because of his customer service.

Matt consistently is cheerful, helpful and professional. He can always help figure out the appropriate and most economical sized packing box or envelope for the items I'm shipping. I will continue to use Fed Ex services at this location!! read more

Matt, You're right about Mexican food!! He's wonderful, helped me figure it out what was the cheapest way to send a package. I highly recommends his store!! Friendly, clean and knowledgeable. read more

I needed a complicated, last minute job and Matt the manager got it done and really helped me out of a jam. I appreciate his professionalism and calm. The place was really busy and he found a way to make every customer feel like they were number one. Great job. read more

I would rate with zero stars if that was an option. DO NOT WASTE YOUR MONEY ON ANY EXPEDITED SERVICES WITH FEDEX. IT IS NOT GUARANTEED, and WILL NOT BE REFUNDED WHEN THEY FAIL TO DELIVER ON TIME! On 03/20, I wanted to shop a 9 lb. package to my mom to arrive on her birthday (03/23). I was quoted $206 for delivery on 03/23, $35 for delivery on 03/24. I chose to pay the $216 (guaranteed by noon) so my mom would get it ON her birthday. Noon that day came and went, tracking only reporting that it had been picked up. By 6 pm, tracking said it was out for delivery by the end of the day. I called FedEx to see if it had been lost. They said they'd open an investigation. Still nothing by 10pm. At 10am the next day, I got a text notification that it had finally been delivered. I received a follow up call the next day, they were checking to see if it had been delivered. I told them it had, although a day late, and I'd like to start procedures to refund the difference. (Note, just the DIFFERENCE in shipping cost, not a full refund.) She gave me the direct line to the Refunds and Credits department. Life happened, and it's only today that I was able to follow up with them during business hours. As I was going through the prompts to get a representative, the automated voice told me to have my account number ready. I thought I might be in the wrong place, as I'm not a business, but I finally got a live person. After explaining the situation, the rep told me that DUE TO COVID, all refunds have been suspended. I said, "Okay, but COVID has been a thing for over a year, and you guys STILL are having logistics issues?!" I asked if I was a business, with an account number, would we be having a different conversation, to which he replied, "Business do get discounts." He just kept spouting the same script over and over. I've worked in a call center before, I understand that it's your job to deter supervisor involvement. But I asked to speak to one any way. In comes Mike, the "Floor Manager." I explained the situation again, and he repeated the policy. I told him, I wasn't asking for a full refund, only the difference in shipping cost from Overnight ($216) to 2nd day($35). I was even willing to take credit instead of a refund. A credit. THEY GET TO KEEP THE MONEY. Nope. But then Mike told me that as of today 04/06, anything shipped Overnight DOES have a money back guarantee. "So this is more about policy than it is the procedure of refunding or crediting," I said. "You CAN do it, you just won't." He didn't have a script for that, so he kept falling back on the same tired lines. I told him that after the holidays, my family has lost faith in USPS, and collectively decided to switch to FedEx, that I know we wouldn't bring in as much revenue as a business, but when asked why he was willing to lose all future business from me and my family over $160 (rounding down for unforeseen charges on my part), he conceded that my point was valid, but his hands were tied. I'm not sure how much volume FedEx does annually, but if you can't figure out logistics of shipping during Covid after OVER A YEAR, perhaps I shouldn't trust their reputation after all. read more

This location deserves every bit of recognition for how they treat their customers. I'm a real estate investor, and I had to print 179 pg loan document for a signing I needed to knock out. Long story short, not only did they save me $67, i overheard the amount of value they were giving and the amount of money they were helping OTHER customers save while they were there as well. - thank you for what you did for us read more