Do not come into the store. Their customer service is completely horrible. These people do not…read morewant to work with you in anyway to try to get your package shipped. Go to either UPS or use the mail and ship place but do not come here.

While at the FedEx Office store in Southlake today, iI had the best experience. I was able to get…read moremy package shipped out, they packaged with extra care. I was able to get some great stationary at a great value. The store was tidy, everything was organized and the displays were visually appealing. Most importantly, I experienced exceptional service. The staff was knowledgeable, provided me options at different price points. The team was friendly, attentive, and most importantly they listened to what I needed to get done and guided me with the best options. Thank you to the team at my local store for always delivering outstanding service!

This UPS Store has been a cornerstone of my business for years. From the very beginning, I've…read moredepended on them for mailbox services, printing and copying, shipping and mailing, and notary work--and they've been consistently reliable across the board. What truly sets this location apart is the owner, Aziz. He runs his store the way local businesses should be run: he knows his customers, pays attention to details, and treats people with genuine respect. There's never a rushed or impersonal feeling here. Aziz and his team take the time to make sure things are done right. The staff is outstanding--professional, friendly, and efficient--and the experience is always smooth. As a business owner, that reliability matters more than anything. I trust this store completely, and that trust has been earned over many years. If you want a place that feels like a true partner rather than just a shipping counter, this location is hard to beat.

Terrible, they just try to take more money from you. I went to return a package, at first they told…read moreme that I need to print out the label, then second time I went there with the label, they told me a need a box, my item was still in its original package. They offered me a plastic bag at $3.99. I never experienced such terrible stuff at Keller's UPS store.

Good service is hard to find, but this place has it! The owner went out of his way to help me get…read moreneeded supplies for a non-standard box packing challenge I had with an airline. The gentleman is pleasant and professional, and runs a great Business, go support him!

Joe Yoo is a one-man operation who handles everything personally and impeccably…read more.. Whenever I would get a time sensitive, or important mail or package... he would give me a personal call to notify me... It was amazing how he was always on top of everything... When everything in my business demanded my attention to the point that I felt like I was drowning, it was so such a relief for me to know that this was one department that I did not have to worry about... I've always wondered how he handled everything so well just by himself, but he never skipped a beat... and this meant that everything in my business was timely -- from the proper filing and maintaining of licenses to handling customer refunds and returns.. Ever always so cheerful and upbeat, he made an otherwise dreadful errand a lovely and welcoming experience.. Now if every other business out there could give their customers the same individual attention and personal touch that Joe was able to extend to his customers, everybody would be happy, nobody would miss any of their deadlines or overlook anything important and the world would be a better place

Consistently the WORST Post Office I have ever used. People who work here are barely competent and…read moreusually rude. Not to mention the LONG line. Often one person working the front and several others in the back talking a laughing. Go somewhere else.

The United States Post office, what an excellent experience. I had to have a letter tracked for…read moredelivery and they helped me right out. They were to the point and took care of business in a flash! If any lines formed they were taken care of quickly. Overall you get what you pay for here, and everyone is easy to work with at this location. Yes I still need stamps for various things, and they do have a selection to pick from. So if you need stamps, or special delivery, this USPS spot is for you!

I entered the FedEx store and was promptly assisted by Justin, who guided me to the right spot. I…read moreneeded to send the document that I had to a different state. He listened as I shared concerns about a previous mis delivery by another carrier and he assured me FedEx would deliver this package correctly. He double checked the address just to make sure it was delivered correctly. He was right--it arrived at the proper address.

I wish I still lived in grapevine so I could keep coming to the FedEx always love visiting here…read more Everybody's so nice, polite, helpful, and knowledgeable. Brandon was very quick and helpful today. Best fedex around

On March 27, 2026, at approximately 9:00 AM, I went to Staples to purchase a clearance office…read morechair. What should have been a simple in-and-out transaction turned into one of the most aggressive, uncomfortable retail experiences I've had in a long time. While waiting in line, I watched the sales associate essentially badger the customer ahead of me about an "extended protection plan." This wasn't a quick offer--it was a drawn-out, repetitive pitch that continued even after the customer said "no" multiple times. It was obvious the associate had no intention of taking no for an answer. Then it was my turn--and the exact same script started again. I declined the protection plan immediately. That should have been the end of it. Instead, the associate kept pushing, repeating the same talking points over and over as if ignoring a clear refusal was part of the sales strategy. At that point, it stopped feeling like a retail interaction and started feeling like straight-up harassment. Let's be clear: the chair I purchased already includes a 5-year limited manufacturer warranty (Sharper Image). Trying to stack an additional $80 "protection plan" on top of that is, at best, unnecessary--and at worst, predatory toward customers who don't know any better. This isn't "good salesmanship." This is pressure-driven upselling that ignores basic customer boundaries. Management needs to take a hard look at what's happening at the register here. If this is how employees are trained to operate, it's a serious problem. Avoid this location if you don't want to be pressured, ignored when you say no, and treated like a sales target instead of a customer.

Horrible experience stood in line for 5 min+ just now just to ask a question about undated…read morecalendars. I had spent 10 minutes looking on my own. No one on the floor to help, guy at the register looked at me with a blank stare and just shrugged like I was speaking a different language. Absolutely did not care to call a manager or more experienced person to help me so I just left. It was not busy. There were a couple of people in line. You can have something delivered by Amazon before someone is willing to help you at this store. So sad, But the writing is on the wall for this location

The UPS Store November 9, 2025…read more (5/5) This is a smaller UPS Store location, but it more than makes up for its size with excellent customer service. The staff were friendly, polite, and very helpful, making the entire process quick and easy. Everything was handled efficiently, and the overall experience was welcoming and stress-free. Exactly what you want when stopping in to ship or drop something off. Highly recommended.

This UPS locks doors early. I know it's Saturday but guys…read moreinside just waves customers away. Go FedEx

A bit pricey but wonderful service. My go to for mailing packages!! Minimal personnel turnover.read more

Pack N Mail, a super easy place to drop off your FedEX and UPS packages. The guys who work here are…read morevery easy to work with and knowledgeable in sending packages. You can also buy boxes and it looks like you can rent a mailbox here if you are into that sort of thing. The hours are nice, the store is clean. I mean what else can you ask for and write about. The last time I was here was to get some stuff notarized. Which they do for $6 which is the perfect price for me. The process was super quick and easy and not a hassle. This store is my "go to" store for mailing my packages and getting things notarized. You could go to the post office and wait in line, but why bother when you can come here, for super fast service.

Generally pleasant and helpful service. Can compare prices for FedEx, DHL & UPS. Notary service…read morealso.

Pleasant service, but their box prices are ridiculous. $14 for a 24x24x6" cardboard box? I went to…read morepostnet instead and the same box was $7.

I have used this business a number of times for small jobs and have received great service. I…read moreheartily recommend this local business.

Trustworthy, reliable, efficient. I love this place. They package, mail. I drop off my mail order…read morereturns quickly and they always reach their destination.