I have been coming to this FedEx Kinkos for many years. The staff is always so nice and so helpful. The gift and office supply selection is good also. read more

This office is much larger than our office in Alaska. Very spacious , orderly and clean. I was assisted by a very kind & friendly gentleman named James. Highly professional customer service representative. read more

Same day printing order experience was fantastic. I submitted an email order and received a call back in less than one hour and they worked with me to submit the same order online and saved over $100. Order was ready super fast (I was on a tight timeline) and they were so helpful. High quality even for the fast postcard printing. read more

Don't ship here. Use UPS, or the post office. A while ago I shipped an item through FedEx. It arrived completely destroyed. Recently I needed to ship 2 vintage beer lights. I west to FedEx on Glenstone Ave. The assistant manager helped me. She said she would pack the 2 lights very carefully. The shipping was expensive. The lights arrived at their destination both broken. I went to the FedEx location for help since they packed and shipped the items. I was told simply "we can't help you, we have a number you can call. I don't believe anyone at the FedEx really cared. They simply said "I understand" when I expressed my dismay. If the business you used and relied on for a service was careless and negligent, and doesn't care and can't help you resolve a problem; don't use them (FedEx). Please use UPS or USPS. You'll get better results. The FedEx store on Glenstone Ave is really poorly run and managed business. read more

Larri helped me not only with a box, but with other decisions to get the best result for my shipping experience. She was kind and patient.

Be prepared to wait. And wait. And wait. The employees are nice, but most seemed to be undertrained, and they're always understaffed. I'll start using the one that's 15 minutes away, probably still be faster. read more

I shipped an overnight package that arrived 7 days later. I made several phone calls to no avail. Unbelievable!

Always great service in my experience. I have had several manuals made as well as legal size documents printed and laminated. I have brought in items on portable drives or emailed them. They have emailed confirmation and then printed within 24 hours. Would give 5 stars with lower pricing. read more

It's conveniently located but always inconveniently understaffed. Be prepared to wait

Someone we cherish got a grim diagnosis from the doctor. To cheer her up, I decided to mail her some pictures instead of sending flowers. She lives in another state. I went to FedEx Kinkos on Glenstone near Sunshine to print some fun family photos that include her, some kids, pets, etc. Kinkos was great. An employee who was working around 8 a.m. helped me retrieve the pictures, print them at the size I wanted, and use paper instead of heavier photo paper, like I wanted. My goal was for these to arrive the next day. Since FedEx is part of Kinkos, it worked perfectly. I didn't have to drive to the post office. The next evening, the relative called to say thanks. She was so surprised and delighted. read more

Is there really any use for this place now that they are not open 24 hours? I've had too many issues with how this business is run. The only reason I ever put up with them is that they were open 24 hours. Now they are not. So, the problems I've encountered with them recently have become the final straw. Some time in May, I dropped by to make a few quick prints on my way to lunch. The guy behind the counter refused to print my images from the computer (where he could have easily selected 'fit-to-print'), after I explicitly told him that I needed six 8.5"x11" printouts. Even though there was no one waiting at the counter, he instead converted my images to INDIVIDUAL PDF files (instead of a combined file) and told me to go back out and print them on one of the lobby machines. The task of scrolling through a thumb drive on their insanely slow control panel, and finally discovering that the machine would not fit-to-print, took half an hour. This was a job that should have taken no more than 5 minutes. The problem here is not that he didn't roll over backwards to fulfill my request. The problem is that he set me up to waste a significant amount of time, while accomplishing nothing. Having run out of time, and having only printed one of my pages, I left fuming. I made the mistake of returning on July 8, because I thought customer service in the early mornings was better. I arrived fifteen minutes after opening time and no one was there. I sat in the car for ten minutes in the pouring rain and no one showed. When I called later to see what was going on, the person only admitted she got in late after I pressed her on why the sign on the door doesn't say they "open at 6:30[am] today" (her words)! I have had it with this place! It's time to invest in a small laser printer. [Update 8/2016] I did get a laser printer. As a result, this place probably lost a good chunk of change from me, and I'm never looking back. Customer service=$. read more

I have always enjoyed my experiences in this establishment. The smell of toner makes me happy, I guess. The staff has always been friendly. The one thing I can say, if it is late, expect to wait. The only times i have waited is when this 24 hour establishment is flooded with procrastinators like me... read more

I'm an artist, and I was commissioned two 20x20" portraits from a man in Oregon. Asked to put them in one box and ship them since they're going the same place. Pretty simple, right? Made me buy two "framed artwork" boxes instead of one regular box, which was what I had asked for. Told myself it was fine. Paid $76 to ship them both. Double and triple checked the price with the woman because I thought it was a little steep, especially since they were under 10 pounds and not even two inches thick, but figured it would be ok. About 2 hours later, got a call telling me it would actually be ~$130 to ship them, on top of the $44 to pack them. FLIPPED OUT. First off, y'all messed up, y'all should have fixed it. Rule #1 of customer service: If you mess something up, its on you, not me. The manager then blamed it on the girl being new and said she didn't know what she was doing. If your employee does not know how to do something, TEACH them. Or do it yourself and have them watch. Don't let them ruin someone's day. Sit and watch them do it and catch it before you make me come back at 6:00 on a Wednesday night because SHE messed up. Headed to UPS tomorrow. read more