COOKEVILLE/ CROSSVILLE is where they came from; this was not a crew from Chattanooga…read more I have never left a negative review due to believing ppl generally do the best they can & we all have bad days; however this is a warning if you care at all about your things. When I called for my estimate I repeated several times how heavy my things are; even mentioned that everyone who has ever moved me says it's the heaviest they've ever moved. So when my 2 men show up my size my heart sank, but I thought some of the strongest men I've known weren't very big; however these guys were also very young & clearly inexperienced. I decided I would just have to help & maybe this will prevent mishaps. For the 2 largest items I suggest they take out the drawers to decrease the weight; they told me they didn't need to; I mentioned everyone else has taken the drawers out; he said they didn't need to. They barely got the dresser out (wall is pictured) drawers are easily close to half the weight of this dresser. Eventually they became concerned about the weight of my buffet & called 2 more men changing my rate from $165 to $265, but ok if that's what we need to get there. Again I suggest removing the drawers on the buffets; but nope they know what they're doing. In the end a 6 foot Christmas Nutcracker was broken (no pics because they offered to dump it) my antique vanity, I'll say came apart because they told me how I can glue it back (smh) & broke the slab of TN marble that went on the vanity (pictured). While making the damage report they kept asking for the make & date..clearly no knowledge of how valuable antiques are & why they are valuable (impossible to replace) but according to them they're going to find me another piece of TN marble & the pulled apart bottom half was on me to repair (smh). In the end my buffet did not make up to my new place and they're solution to this was delivering it to anyone I could find OR they will SALE it for me and give me the $. Imagine something dear to you just pretty much being taken away, but what could I do. The buffet is what I used for my largest TV so I ask if we can get 1 of the tables we'd already put in my storage unit to set the TV on & they said yes. I didn't go to my storage unit to watch what they were doing, but when I went to put something in there later I see they have now put a very heavy chair partially on the only part of this antique vanity they haven't broken (top half) and the leg of this chair is running through my box spring (pics). I put the heavy chair in the storage unit myself due to wanting to make sure it didn't damage other items & damn if they didn't do it after all. So in the end I have all these damaged items & the bed they kept saying they we're going to put together for me to sleep on did not get put together; maybe this was due to my time running out, but overhearing the team lead telling them to slow down & quit being so fast made me think I was good on time. I was told I'd be compensated for the damage & the price over all was reduced a little. The guys were super nice until everything really went left; I'm not angry at them personally; in fact they would have to admit I was a very good sport saying repeatedly "I don't love anything that can't love me back". This crew were just clearly not the 4 men & a truck for this job.

Very polite, considerate and on the ball team. From the first time I called them to the packing,…read moreloading and delivery of our household goods we were pleased and impressed. This job required three 26' trucks and team of six. Highly recommend this company in the Chattanooga area.

They entice you with low rates, but within 3 months they DOUBLE the rate! Where are the long term…read morefixed monthly rate storage options?

One of the best an storage facilities around. Well maintained and very clean. Easy access to the…read moreproperty. Kassidy went out of her way to make sure everything was perfect for me. She helped correct my online access to my account.

This was the first time I've ever rented a storage unit and Life Storage was very helpful with…read moreanswering my question

Elena has been so helpful! We store supplies for our small business here, and it has been a great…read morelocation and very convenient for our technicians. As our business has grown, so has our need for more space. Elena made the transfer easy and seamless. Highly recommend!

Trying to access my indoor unit and to find out they are closed for lunch. No where did I see that…read morenor was I informed when I spoke to someone on the phone. 26 Oct '24 Update: I changed it from a 3 star to a 4 star cause of Wes. He was amazing help, super kind & overall and amazing person/employee. As I continue with this storage unit & what not I'll update my review

I recently moved out from San Diego California to Chattanooga Tennessee and as we all know moving…read moreis one of the top stressors in life. I was going through finding a place to live, getting my stuff moved out here, starting a new job and traveling for work. I have to say Kristy the manager at Life Storage was absolutely amazing!!!! She went above and beyond to make sure that my moving experience with Life Storage was nothing but perfect. She did me a personal favor and invested her time to make sure that my stuff got secured safely while I was traveling. I cannot say enough about her hospitality, her professionalism and her genuine warmth to make sure that I was taking care of it. It was extremely refreshing and gratifying to know that she was able to make this stressful experience a bit easier for me. Thank you Kristy for being you I really appreciate all you did :).

Great and affordable place to store extra stuff while moving. Very polite and accommodating.read more

Payton at the Hwy 58 location in Chattanooga has been so extremely helpful to keep me from loosing…read moreeverything I own and working everything out on the price for me. I definitely recommend the Life Storage on Hwy 58!

Do not rent trucks from here! I had a reservation for 10am and they opened at 9:30am. I get there…read moreat my reservation time and the door is locked. There is a manager number on the door to call and I do no answer, so I call the store phone. No answer but I hear it ringing. I start knocking on the door and the man finally comes from around the corner. This whole time it's pouring down rain. I paid extra for a dolly and he told me they didn't have them there that I would have to go to another store. Horrible experience

My unit was broken into sometime between April and August. I was not informed until August. My…read morecomputer and my guitar were missing. I went to the office to complain and I was told oh sorry that was too long ago we don't have video of that you might want to file a claim with your homeowners insurance. My stuff would not have been in storage if I had a home! Worthless! I would not use this place again if it was the only place available!!!

This is a great company...the team coordinated by Amber did a great job on our move last weekend…read more Josh and his team moved everything efficiently and without damage. The price was right for the quality you receive (I paid around 1,400 and the team moved a bunch of big pieces over an hour drive with no damage). Highly recommend

The movers stored our recliner upright by the side. This is…read morestored for 2 years. I later read that this can damage the recliner structure An experienced mover should know that this is not the way sofas and recliners are stored The guys were good and cooperative But i am worried about my stuff in the storage

I've read all the horror stories from disappointed All My Sons customers, but for several reasons I…read moreused them for my latest move. My experience started on a sour note. We confirmed a move date (a Saturday, busiest day of the week for moving) and waited all day for the crew to show up. They never came. ASM said they had truck problems and several staff no-shows. We had phone calls with several agents, and changed the move to the following Monday. The last agent promised make us top priority. Thankfully we weren't under pressure to a hard deadline. On Monday the crew showed up right on time. They were skilled, careful, and unusually speedy. We were loaded up and moving into our new space within the hour. Everyone of the guys were friendly, communicative, professional, and best of all, respectful. There weren't any work breaks, lazy team members, or excuses. Overall, it was a great experience for us, despite the delay and having to work out the details with several different agents, and I'm happy to endorse All My Sons for our move.

BEWARE! Worst Moving Company I've Ever Dealt With…read more This was the first moving company my partner and I have ever hired, and unfortunately, the experience was incredibly stressful and disappointing. From the very beginning, communication was a mess. The company called from multiple different phone numbers, making it nearly impossible to keep track of who was contacting us. On top of that, I never spoke with the same representative twice, so I constantly had to repeat myself. I reached out several times leading up to our move to confirm details, yet I didn't receive a clear response until just a day or two before moving day. We were moving from a two-bedroom apartment to a one-bedroom apartment within the same apartment community, just a different building. We did everything possible to make the movers' job easy. Earlier that week, we packed and wrapped over half of our belongings ourselves and moved everything into the living room for easy access. Our largest items included a desk, a king-size bed, three TVs (already taken down and wrapped), framed degrees (already removed, wrapped, and boxed), a three-piece sectional that had already been disassembled, and four chairs. Every tote and box was lined up so the movers simply had to carry everything to the truck. AMS classified our move as a partial move, so we were told it should take approximately 3-4 hours. Instead, it took 8 hours. We were also told we would receive a call an hour before the movers arrived. That never happened. When the movers arrived, they didn't introduce themselves, although we eventually learned their names later. One mover, Aiden, worked hard throughout the day and was efficient. Unfortunately, the other mover, Devontay, was the complete opposite. His carelessness caused significant damage to our belongings. He broke two storage totes, busted open the box containing our framed degrees, damaged several picture frames, and scratched multiple pieces of furniture. After unpacking, we also discovered that both of our computer monitors had been completely destroyed. I only realized boxes and totes had been damaged because I looked inside the truck myself. When I asked Devontay what happened, his response was simply, "Oh yeah, I dropped it. My bad." That level of disregard immediately made me lose confidence in the move. Throughout the day, I called AMS five separate times requesting replacement movers and a new driver, since Devontay was the only one with a CDL. Eventually, another individual arrived but only helped briefly before disappearing. During that time, Aiden was left doing most of the work by himself, with my partner stepping in to help. Aiden never stopped working, and I genuinely appreciate his effort despite the circumstances. Roughly two hours later, after a great deal of back-and-forth communication, the operations manager and several employees came in on what I was told was their day off to finish the move. I do want to acknowledge that the operations manager was professional, sincerely apologized, and did everything he could to address our concerns and get the move completed. I appreciate his efforts. However, that does not erase the overall experience. We were told on moving day that a damage claims form would be sent to us. Instead, I had to call multiple times over the following week just to receive it, and it wasn't sent until more than a week after our move. Overall, this was an exhausting, frustrating, and costly experience. Between the poor communication, damaged belongings, delays, and lack of urgency in resolving the issues, I cannot recommend this company to anyone. Do yourself a favor--save your time, money, and unnecessary stress by choosing a different moving company.

After several years we decided to end our P.O. Box at this location unfortunately a few packages…read morefor Christmas had lang delivery and they refused to let me pick up package. So her I am waiting for them to return my packages to local post office. Very frustrating when a delivery was signed for and documented and the staff stated the packages are not here, not true. Never will I recommend this location for any service.

The employees at this store are fantastic!! Every time my wife or I need something shipped UPS we…read moremake it a point to choose this store. One employee in particular goes above and beyond every single time. I believe is name is Nelly or Niel. Highly recommend!

Stopped in to look at computers and the General Manager, Brian, came over to help. He spent a lot…read moreof time explaining the computers and types of technical support and warranties. Unfortunately ended up not getting one there only because found the specific model that had what was needed. I have shopped at Staples at other stores and buy quite a bit for my business and personal use because their prices are reasonable and fair. However, the customer service provided by Brian and his staff was something we don't see often anymore and he even followed up with to see if I was able to find what I was looking for. I will be shopping there again.

I stopped in to this Staples yesterday while my wife and I were out and about. I didn't need…read moreanything but I love shopping around in an office supply store. I walked in and was immediately greeted by a nice young lady. She allowed me to look around and didn't bother me. This store is small and very clean. Although I went during the COVID-19 scare, I still believe the store is a clean place. They also have a nice selection of office supplies, networking items and office chairs. They were completely out of hand sanitizer and toilet paper though. But that's to be expected. All in all, I like this Staples location better than the Cleveland store.