No matter what you do, you cannot speak to someone at this UPS Store over the phone. Every time you…read morecall, it automatically routes you to the general UPS customer service line, and they're never able to help with location-specific questions like package holds, drop-offs, etc. general customer service is not helpful and It's beyond frustrating when all you need is a quick answer from the store itself. I've learned to only work with UPS Stores that actually answer their phones at the location. those stores are always seem to be more helpful and efficient. If you're trying to speak with someone directly here, don't waste your time. Giving 3 stars since this location may be great in person but I have no clue since they don't answer the phones so I can't use their services.

Did what they were supposed to. Quick and easy .. just as expected. Easy peezy lemon squeeze. Gotta…read morehave 85 characters so I'm just typing nonsense now

Crazy good customer service! Highly recommend. They offer full service, packing, shipping pretty…read moremuch any method you want.

The girl there was very helpful. Even though their notary left she still printed our doc and told…read moreus where we could go to get it notarized.

Bought helium-filled balloons for an elementary school graduation ceremony. Sales Associate Trina…read morewas very friendly, thorough, and patient. Store was clean. Prices were as expected; we liked that helium was included with nylon balloon purchase. I'd give this Staples five stars if they had had additional balloon weight colors in stock.

I rarely leave reviews, but my recent experience with Staples' Amazon return service was so…read morefrustrating that I felt compelled to share. I typically drop off Amazon returns at the UPS store across the street because they're fast, efficient, and the staff is always polite. Refunds usually hit my account the same day or within 24 hours. Hoping for the same convenience, my daughter dropped off a return at Staples last Thursday along with her own returns. When I called the store today to check on the status (my account still hadn't been credited) and my daughter thinks she misplaced the return receipt. After, I made it through the auto attendant and was transferred to an employee named Aaron who didnt bother to share his name until i asked for it. I simply asked, "I have a question regarding an Amazon return. Did I reach the right department?" From the very first second, he had an attitude and responded with something like, "Well yeah, I can..." as if I was bothering him or that he had to take the call. Before I could even finish explaining the situation, he cut me off and said, "There's not much I can help you with." I asked him to let me finish my question as it ha nothing to do with my amazon account or credit. Then, I asked about when Amazon typically picks up or ships the returns, since I normally see credits within 24 hours. He insisted it takes 3-5 days per Amazon policy and became argumentative when I told him thast a false statement. He then said, "I do this all the time. I don't know what your experience is," in a condescending tone that implied I had no idea what I was talking about. As someone who owns an e-commerce business and uses Amazon as one of its platforms, to ship daily, and regularly handles returns as well having our own returns on the platform, this was especially insulting. His need to belittle me pushed me over the edge, and I lost my temper. My daughter later confirmed she had the same negative experience when dropping off the returns. She explained her experience with the employee as confused, bothered, and impatient, making her sort through the packages herself. She even asked if the employee had a piercing when I described my experiance which, I wouldn't know. I just made a phone call. Staples needs to address this. Poorly trained or disgruntled staff representing Staples and handling returns are driving customers away. Between this and the noticeably higher prices in-store, it's much easier (and often cheaper) to just buy directly from Amazon or other platforms like Walmart, BestBuy, and Sam's, use their credit cards for the added discounts, and have everything delivered to your door, all done without the added attitude! No customer deserves this, especially walking out of the store or simply getting off the phone and feeling the way my daughter and I did. I will not be shopping at this Staples again, nor will I be using them for any future returns. Very disappointing.

6/29/2026 I had a small package with the pre-paid return label I needed to drop at UPS desk. I…read morechecked their hours....closing at 7pm. I popped in quickly around 6pm and I still had a grocery run next door down and needed to arrive at a meeting by 630pm...yes, I know, cutting it close. Both sales representatives were young men and they stood quickly to their feet as soon as I touched the door. I was delighted at their level of commitment to service--and manners as I am a lady of a certain age (but you didn't hear that from me!) I said it has a prepaid label and thanked them. The one fella commented that he liked the message on my t-shirt which is a social commentary that I knew would draw controversial attention. But....there you go! Polite, courteous, professional and prompt. Great service!!

I am usually happy this this store. I use it mostly for returns of Amazon products. I have used it…read morefor notary twice. I main complaint is about the management. If you want people to keep coming here you need to have adequate open and closed on your answering service. How much time does it take to tell people you are closed due to the weather. I was there today, big lite up OPEN sign. I called first and only got the leave a message voice mail. You weren't open.

Located in its own strip mall next to Buffalo Wild Wings, which is near (in front of)…read moreBooks-A-Million. We were from out-of-town and needed to print, sign and scan some papers. This FedEx location stays extremely busy. We were here on Saturday afternoon around 1 and people kept coming and going... Pretty convenient. Plenty of parking.

Service was awful and some tall lady with short grey hair (awfully rude) denied my package for…read morepostal services. I had to wait 20 min just for a shipping label to be printed. She managed to even call me a racial slur bec I was the one frustrated. I'm African American and Asian and I am highly offended.NEVER GO HERE

My husband worked for Averitt and got in an accident that was another drivers fault. They didn't…read morewant him to get medical attention and was going to get him another truck to continue his route. That was 4 m I nths ago and my husband is still off with an extreme neck injury and in a lot of pain. Now they won't pay him anything but have his job ready for when he comes back. WTF? They dont care about there employees. Shame on Averitt!

This company only helps the long-time veterans and tells the newer drivers nothing. This is not a…read moreplace for respecting drivers, and you're just a number that can and will be replaced in a matter of a short time, as if nothing ever happened. The managers and the home office in Cookeville, TN, are rude and may be disrespectful to the drivers if needed. I would NOT recommend this company to any driver. Whatever happens is always the driver's fault. Good ole boy and nepotism networks.

I have found this store to be very helpful if you are shipping or need to get a label they will…read morepack most anything to be shipped and try to get the best price for you

From the owner: We are a locally owned and independent Copy, Pack & Ship Center since 2010. We are a Authorized…read moreShipping Office for UPS and FedEx as well as a Certified USPS Center. We except Drop-offs for all carriers with a label, we can not process any QR codes. We can make copies of any document ranging in standard size up to 44" wide in B&W or Color. We specialize in printing, scanning and reproducing Engineering and Residential Home plans. Our Large format color printer can produce photo quality prints on various media such as Matte, Photo Satin and Canvas. We carry locally produced greeting cards as well as Avanti Cards. We can send & receive Faxes, Scan & Email documents and save them to your flash drive. We carry a wide range of boxes in various sizes, and offer packing services. We print menus, brochures, pamphlets, booklets, advertising postcards, business cards, and much more. We also support and display local Artists of the Cumberland Area, displaying unique Artwork in various disciplines. We strive daily to have the fastest turnaround time in the Cumberland area for all your printing and shipping needs.