Update on Kahala post office look at all the vacant PO Boxes for rent . Hmmmm something not right …read more I currently have a PO Box at that location I wonder if I can change my PO Box higher so I don't need to squat Lol .

I used to make a special trip to use this Post Office because the 1 in my neighborhood has rude…read moreemployees. But now, not so sure?! First, there was only 1 clerk helping customers! Plus there was a staff member just clearing up her station instead of serving customers! Second, another employee from the back decided to say good morning and "chit chat" so all work is stopped! Lastly, which "takes the cake", my clerk was very nice and friendly but when the survey came up with the "smiling faces", she immediately press the Smiling Face!! Hmm, isnt that for me to answer? When do you rate yourself? I was surprised and walked out of there bothered! I would have given you the Smiling faces cause i believe and do all surveys, but you stole it from me! Please stop and let the customers do it! You are like "cheating!"

The US Postal Service is an independent agency within the Executive Branch of the US government,…read morebut it is not a traditional federal agency that was established by Congress in 1970. Its funding is from. postage sales, not taxes. It provides mail collection and delivery to every address, sells stamps and supplies, government services such as passport application processing and handling election mail, Informed Delivery (that e-mails of scanned envelopes that let individuals know before their mail arrives). Serving the HI Kai community of about 30,000+ residents since the 1960's when the community was built, the HI Kai US Post Office is a standard retail post office that serves the zip code 96825. In addition to the services provided above, it also offers P.O. Box services, a self-service kiosk available 24/7, money orders, and sale of greeting cards. As I have used this post office since the 1980's, I have gotten to know the staff behind the front desk serving the public, such as when I had to buy stamps, mail parcels, or had any questions about mail service. Familiar faces always brought smiles to both sides, and staff went out of their way to provide the detailed answers, as they worked as a team; it was like family. However, they have all since retired and now, new staff are in place, and the customer service is very different. The new staff lack the in-depth experience in providing detailed knowledgeable answers and are regimented in their work. For example: * I was looking for a specific postage stamp design, and one employee said she had none and said she could not check with other staff; whereas, prior staff would have easily checked with others to see if they had that specific stamp. I ended up going to the main post office near the airport to get that stamp. * In sending parcels, sometimes there are differences in mailing costs even if info is obtained online, so however we bring the parcel for flat rate or priority rate, the current staff will take it as how we prepared it; whereas prior staff would suggest to us any savings by sending it a certain way. The post office interior is somewhat small but stretched out in one line so that you can line up to obtain services with the first available staff. During busy times, such as the Christmas rush, the line extends beyond the entrance and the wait is longer, which is understandable. I love that this post office sells greeting cards; however, they are lined up against the wall, but I wish they were moved into a corner or placed on revolving card displays, as customers lined up for their turn at the front desk can easily look over your shoulder to see what cards you've picked up. As for our outgoing mail, we do not use our home mail box for the carrier to pick up due to possible theft, and we also do not use the mail collection box just outside of the post office, for that same reason. Instead, we are thankful that we can go into the post office 24/7 and drop off our mail via slots just near the inside 2nd doors to the service desk. Likewise, in that same area, flat rate and priority boxes/envelopes are stacked up, and the self-service kiosk and the P.O. boxes are accessible 24/7. Hours of operation are Mon to Fri 9a to 4:30p, Sat 9a to 12n, and Sun closed. Located on HI Kai Dr near the HI Kai Shopping Center, it has ample free parking fronting the main entrance and on the left side of the building. We will continue to use the HI Kai Post Office for our needed services due to convenience that is close to our home and are thankful for that. We are hopeful that over time, staff will gain the knowledge and that we will get to know them on a more personal level as compared to the prior staff.

Honestly it's no wonder people aren't using the post office I had a most frustrating visit with a…read morevery unpleasant male clerk at 10 am on Thursday and ended up leaving my Packaging with them as he insisted on opening the box to see what was in it It was a sustainable packaging return and I ended up not returning the packaging due to extreme hassle The clerk also gave himself a smiley face on the customer appreciation receipt - I assured him that wasn't the opinion I held ...- oh well off to UPS...

Scrambling to get my scoresheets printed since it's released so last minute. The place I have used…read morebefore couldn't since the made in hawaii event got him swamped, I usually try to support the small businesses, but the great service from Logan at this fedex office location was great!!! He seen I was having difficulties utilizing the self print system via mobile. He took the initiative to express empathy before I could ask him for assistance. That alone says a lot, especially when some places are difficult to find someone to help. Logan helped with patience and was very thorough. It was my 1st time and it showed. I'll come again and wouldn't need help, since I know how to do it now. Ty Logan.

I had a shipment that required refrigeration. The Kaimuki location does not have a refrigeration…read moreunit so I had to drop off my box off close to shipment time. I did not find the employees particularly helpful. They were just standing around and I did not feel they were very engaged with customers or excited to help. The great thing is it's convenient to where I live and there's adequate parking. Next time I'll need to check out their shipping rates to give a better evaluation.

Postal Services in Kaimuki, Honolulu, Hawai'i…read more.. I saw Irene M. check in at this Koko Head Post Office and thought, "i never noticed this Post Office before!" Let's check it out! The reviews warned everyone that it's a cozy place... yes, they're correct! As soon as I was organized enough, I drove over and parked in the paid parking lot behind the building since the metered street parking was full. The reviews warned everyone that it's a cozy place... yes, they're correct! There were two female clerks. Each of them was helping a customer... not bad! There are long lines at other post offices! Soon, it was my turn! The helpful, polite clerk was very efficient and explained everything as she went through my pile. Thank you very much for telling me that my friends should receive the mail by December 24th! Whew! Just made it!

Cozy place that has it all…read more.. Almost all if they had the self serve kiosk I'd be a regular at this Kaimuki location where it's almost hidden amongst the many biz it's surrounded by which is very easy to miss but with the OG blue mailbox that's placed right outside it does give the nostalgia of the days we mailed our seasonal items. With that I did need to send a box to a friend and needed a box which of course they have besides the generic I love the priority mail box packaging with the flat rate makes it easy to put whatever you need which was there for me along with the prices of what each box are. Right beside that they do have a area where you're able to pack/write or do whatever you need all nice and clean where I noticed a buck of flowers and noticed that they were pens...lol! regular ballpoint and sharpies as well that was a lovely touch to have but there was one thing that I did forget...tape...sigh! There was no line at all and I could've shipped my items but one little major bump in plans that made me frustrated but know that I have a convenient spot outside of the busy locations is here and love that it's a local residential spot. Thank you!

My husband and I are both regulars at Aloha Ship and Pack and have been going there for years. I'm…read moreconstantly shipping film and business-related packages, and they are always SO kind, fast, helpful, and easy to work with. It's one of those places where you know things will just get handled efficiently without stress. Everyone there is friendly, patient, and consistently helpful every single time we go in. They're also in a super convenient location for us, but honestly even if they weren't, I would still make the drive because the service is that reliable and good. Truly one of those local businesses that makes everyday life easier!!

I love this ASAP location! TIP: This is an Amazon return UPS…read moredrop off location! (You supply your own box and print your own label - make sure you select the right option when processing the return on Amazon) They are so courteous, even acknowledging your presence when busy helping another customer. This is first rate service in my book. They greet you as soon as you enter and are very helpful. This location is very close to my home and I can drop off my return on the way out to do other errands or on the way home, if I leave my house before they open. They do get a tiny credit for accepting UPS boxes so please utilize them. They'll let you know the pick up times for UPS, USPS (think priority flat rate boxes), etc. so if you record the times in your contacts you can be sure to get your boxes out timely. So not just convenient if you are in the Aiea Waimalu shopping center area on Moanalua Road, but great, helpful, and friendly service.

The holiday shipping season is not for the faint of heart. USPS locations in Waikiki, Ala Moana,…read moreand Nimitz main can daunt you with parking issues, long lines, lack of supplies, and postal clerks trying hard to best explain some shipping nuances and requirements to customers. Then there's the US Post Office in Fort Shafter on December 22. Yes, you need base access. Yes, the address Siri gives you doesn't quite match up with the address posted on the outside of building. Yes, their hours of operation are limited. But at 2:00 pm, there is one car parked outside, a calm, cool environment inside, plenty of supplies, counter space to wrap/tape your box (with donated leftover tape available!), and a voice from the back letting you know he'll be right with you! I had the time to build a couple of boxes to see which one my items would fit in for the one price (best deal in town). Had a nice conversation with USPS professional at the counter, and bought some of the last Christmas themed stamps he had available. What a nice experience!

Shout out to the postal clerk (I don't remember her name although I swore to myself that I would)…read more If you work on/around Fort Shafter, this US Post Office is an ideal location not too far from the PX. However, the hours are very limited (Mondays thru Fridays from 1pm to 4pm), which my be a challenge for some people. Keep in mind you do need base access to get to this facility. I went in on a Thursday about an hour after opening and there was one customer in front of me. That customer had some simple questions which the clerk was able to help her with. When it was my time to get service, the clerk welcomed me and took my package which I had in a self-packaging parcel. She notified me that since is was my own package and it was fairly heavy, it would cost more than if it were in a flat rate box. She even took the time to weigh my package and showed me how much it would cost. After learning the cost, I told her that I would take a flat rate box, repackage my items, and return since I did not have any tape. The US Post Office typically sells tape. Fortunately, the clerk informed me that there was tape available that previous patrons had donated (this was much appreciated cause who wants to buy a whole roll of tape for one package when you have tape at home?)! The clerk showed me the tape, took me to the counter where I can repackage my items, and physically helped me stuffing my items in the flat rate box. What I love about flat rate boxes is IF IT FITS, IT SHIPS! After all my items were snuggly in the flat rate box and relabeled, she rung me up and it was legit $12 dollars cheaper that what I would have paid with my own packaging! So, if you have items that you need to ship and you can fit them into a flat rate box, do so to save some money!

Disappointed with recent pricing. I've used Ship to Hawaii in the past for things like automotive…read morerims, etc. When FedEx and UPS was about $4/lb, Ship to Hawaii was a better deal at about $3/lb. On my most recent shipment, the cost from Washington State from the vendor was $212 via FedEx 2 day. I figured Ship to Hawaii would be less expensive, but I was quoted $286. In the future, I will try to find out the exact dimensions and weight prior to shipping at item to their warehouse. On the plus side, the Ship to Hawaii agent, Holly, was extremely friendly and helpful.

Amazing experience with Ship To Hawaii. Outstanding customer service from Alyssa Fukuhara & Caleb…read moreIge. Both answer all my questions by phone calls or emails efficiently. As we were anxiously awaiting this special package they reassured me very step of the way. The team at the Foreign Trade Zone was kind & helpful. They assisted with loading a large & heavy box into my vehicle. I happily recommend Ship to Hawaii for all your orders that don't ship to Hawaii!

Purchased a solar generator from both Sam's Club and QVC. Paid for entered my address and process…read morewas completed. So I thought. Both purchases were cancelled and refunded due to shipping to Hawaii was prohibited. So I called Aloha Air Cargoto see if they could bring in the unit from LAX to HNL. They could not. However the referred me to Hawaii Air Cargo and and even gave me the name and number for Debbie.the Sales Representative. Called her made the initial contact. She sent me an email with specific shipping instructions for the store to deliver the unit to the LAX Office in Inglewood, CA. Delivery was done on the 5th of June, a Friday. On Monday morning I get call a call the unit is ready for pick up at the HNL location and for a reasonable price. I was stoked to have been introduced to this services and will be using it again. Hawaii Air Cargo Delivered! Thank you Debbie and Thank you to Hawaii Air Cargo Freight Forwarders.

HAC is like family. Their customer service is the best. Very efficient. Very friendly staff…read more Shipping to Hawaii is always costly, but when you're a regular customer, they have great rates.