Great service Lyle I'm going there today for notary service…read moreafter get disappointed from discrimination service at UPS at NEX Glad finding ups in Aiea Never come back ups at NEX

SO GLAD they opened this location not too long ago... Great place to return your Amazon products as…read morewell. Every time i've walked in, they acknowledged my presence. I'm definitely coming here to ship all my boxed goods.

Support local! This company is amazing, super responsive, fast, friendly and professional. Have…read moreused them for faxing and shipping before and today to have some programs printed. Emailed them late this morning and they are already ready for pick up. You cant get better than that! And the pricing is very reasonable.

Whether it's shipping a pkg or making a poster/ banner, Kyle and Shelley are always so friendly and…read morehelpful ! I recently asked them to do a large poster for a graduation! I couldn't be happier with the awesome job they did!

My husband and I are both regulars at Aloha Ship and Pack and have been going there for years. I'm…read moreconstantly shipping film and business-related packages, and they are always SO kind, fast, helpful, and easy to work with. It's one of those places where you know things will just get handled efficiently without stress. Everyone there is friendly, patient, and consistently helpful every single time we go in. They're also in a super convenient location for us, but honestly even if they weren't, I would still make the drive because the service is that reliable and good. Truly one of those local businesses that makes everyday life easier!!

I love this ASAP location! TIP: This is an Amazon return UPS…read moredrop off location! (You supply your own box and print your own label - make sure you select the right option when processing the return on Amazon) They are so courteous, even acknowledging your presence when busy helping another customer. This is first rate service in my book. They greet you as soon as you enter and are very helpful. This location is very close to my home and I can drop off my return on the way out to do other errands or on the way home, if I leave my house before they open. They do get a tiny credit for accepting UPS boxes so please utilize them. They'll let you know the pick up times for UPS, USPS (think priority flat rate boxes), etc. so if you record the times in your contacts you can be sure to get your boxes out timely. So not just convenient if you are in the Aiea Waimalu shopping center area on Moanalua Road, but great, helpful, and friendly service.

If I can name them off the top of my head, there are about 5 different types of mailing/shipping…read moreservices. USPS, UPS, Amazon, DHL & FedEx. Ordered concert/festival tickets that I knew wouldn't make it to my hotel prior to leaving the island for vacation. So I opted to have it shipped to my home address. During the daytime hours I'm normally not home, whether it's because I'm working, running errands, working out or miscellaneous reasons. FedEx attempted to deliver it to my home address but never left it in the mailroom or the mailbox that is in the front lobby. Most mail and other packages that Amazon, UPS, FedEx and USPS leaves them in the common area that is safe from outside passersby. So this is where I had it delivered to pick up at the nearest FedEx store. While running errands, I call the customer service line to check the status of my package, it's not yet at the nearest FedEx store. Instead, it's waiting for it to be rerouted to the Shipping Center at 700 N. Nimitz Highway. Upon arrival I've just learned their computer system is down. A FedEx clerk is looking into their shipping trucks to track my piece of mail. Had I known FedEx was going to deliver it to my home address at a certain time, I'd plan my day to be home for a courier to deliver it to me. Normal USPS mail arrives around the noon-3pm hours, how does one make themselves available to receive FedEx delivery?

Went to ship out a package to my brother in law in Vegas. This location at 700 N. Nimitz was a…read morevery friendly, insightful staff where the old Hilo Hattie's use to be located. Nicole and Kody showed excellent customer service and made the transaction as painless and friendly as could be. They were funny, professional and polite with all my questions. They really took care of me and the building looks very clean as well. Keep up the great work to the works at this FedEx location. Makes me really secured that I used FedEx and will be trusting them with my business from now on. I left FedEx location feeling very valued.

Very good hours open on Saturdays very polite and efficient. Also accept USPS drop off.read more

We do a lot of shipping at UPS and love coming to this location. It is a very convenient location…read morewith a lot of parking. It is located outside of the NEX. The line usually isn't too long and the employees are always friendly. Rick helped me today and he was really nice and also made conversation and made me feel welcome.

Very Good . They deliver ontime And cheap price if you…read moredrop it to their location . On time On time

ANOTHER UPDATE I sent out a box again and I can't believe…read morethat it was a quick shipment this time around. THANK YOU! They got everything that was inside the box, not tampered with and in good condition. The ETA was supposed to be 12/19/2023 and I am so happy that they got it before Christmas.

Ship to Hawaii is a great service. It is the most infuriating thing when we are shopping in Amazon…read moreand we are in a groove and BAM "This item requires special handling and cannot be shipped to this address" waaaaaaahhh. Enter, ShipToHawaii.com. It is a seamless experience of shipping an item that cannot be shipped to Hawaii, straight to them who then ships it to their warehouse in Nimitz. All that being said, points are lost here on communication. They are terrible at communicating. I ordered a Segway Mjnipro from Amazon that could not be shipped here and had it shipped to these guys. My item arrived on a Monday (to their warehouse in California) and I was able to pick it up in Hawaii on that Friday. The status of my shipment was never updated in their system though so I didn't know that they even received my item until Thursday. Then, all of a sudden, I received and email that said I could pick up my item on Friday. I had called a couple times and was told that the status would be updated "this afternoon" but it never was. So, all in all a good service but they really need to work on keeping customers informed. I was ready to call the police because I thought they just stole my Segway. If they could communicate better, I would give them 5 stars as this is a badly needed service here.

I had seen the commercials for SHIPTOHAWAII, but never thought I would need their services. Sure…read moreenough, I found someone on Etsy selling some table legs really cheap that offered free shipping to the 48 states, but Fedex wanted $155 to ship them here. I went to SHIPTOHAWAII's website and used their online calculator, and it was almost half the price from LA to here. What surprised me was air freight was half the price of ocean, and it's so much quicker. The people at SHIPTOHAWAII are so nice, too. So easy to just buy something online and have it sent free to LA under my member number, and then pick it up at the FTZ Pier (I did try to support local and get it made down here, but the cost difference was way too much). I signed up for their gold membership because now I can shop Ikea, Crate and Barrel, who knows!

My dad lives on the big island and I ran into an issue with shipping his Christmas present this…read moreyear because it was a very long package (94x9x3, 20lbs). I researched a ton of other shippers and they all wanted $200+ (FedEx was $400!). HouseMart has a shipping calculator on their site and it came out to be $38. They have a minimum shipping fee of $50, which I found totally reasonable. They were very prompt in answering emails and sending update. When my package arrived at their warehouse they opened it to make sure everything was there and undamaged. They sent me a bunch of pictures to review. Their boat leaves every Friday and their website estimates 14 days to get to the big island. It took a bit longer but I'm sure that's because of the holidays. My package was delivered to the Ace Hardware in Hilo. My dad had absolutely no trouble picking it up. TL:DR - their service was great and an affordable price. They were very prompt with communications and my item arrived in great condition. If you are shipping large items and don't mind it going on a slow boat, this is an awesome company to use.

After a very bad experience with a different company that gladly took our order AND PAYMENT to…read more"Haul" a couple of IKEA items, only to close abruptly a few days later without any notice and without delivering the products, we were hesitant to try again using a another company. However, I'm glad we took a chance with HouseMart Shipping, as the whole experience was fantastic! Kim provided exceptional service that exceeded our expectations. Her communication was clear and prompt, and she answered all my questions. Before shipping, Kim sent pictures of the items we had ordered to ensure they were not damaged. When the items arrived and I went to pick them up, the boxes appeared to have been handled with care, unlike some other delivery services. Additionally, the items were available for pickup within the timeframe I had been given. They offered excellent service at a surprisingly reasonable price. My wife and I, wish we had found HouseMart Shipping sooner! I highly recommend HouseMart Shipping and would definitely use them again.

I had multiple tax forms to mail. People were so helpful, they have free staples and paper clips…read moreand very cheap envelopes. Much aloha UPS

We had a rush to send out some flower Lei's to Georgia on a Monday to Georgia for a graduation on…read moreFriday. The rep said be there by Thursday afternoon. Got a text from my niece flowers delivered Thursday afternoon they were so very happy and Greatful!! Thank u UPS store at the NEX Great service!! Thank very much!!

I had an Amazon drop-off for a return and chose to return it here. It's usually a pretty quick…read moreprocess: get your QR code ready for your return, box up the item if you need to do so, and give the return to the UPS worker. They scan the QR code, ask if you want a receipt, and then they take and process your return. It's in a fairly convenient location but parking can be a little tough if all the street-side spots are taken. I usually choose to take my Amazon returns here instead of Whole Foods just because it's more convenient, close to my house, and quick.

The Kapahulu UPS store is the best! Josh and his staff of lovely ladies always provide exceptional…read moreservice with care and aloha. I have had a paid mailbox here for years for my small business, i cannot imagine having one anywhere else but here. Thank you all so much from the bottom of my heart!