I arrived to pick up a package at this location and found several people already inside. I waited to see if any staff came out as the front desk was unattended. After a couple minutes staff came out calling out names and people were picking up their packages and they were on their way. Once finished the staff called out NEXT and took our tag or # and went to get our package. I was called, ID checked, signed, and I was on my way. I was a little confused because I didn't know where the line started or what was going on but once I handed over my tag the process went as smooth as butter. There was a gentleman who had a lot of energy at the front desk keeping the place moving. Overall the service was fast and efficient. read more

They don't print labels here despite signs saying they do in the store. The counter person was helpful in redirecting to the other location, but this was a terrible waste of time. read more

FedEx Ship Center - Shipping Centers Near Me - Sunnyvale, California

Terrible customer service. Everyone's job sucks! 8:30 am is too early to be unhelpful and miserable.

Rude lady working at the counter needs better customer service skills. I came here to track down a package that had been attempted to be delivered to my place and was stored at that location. She kept telling me package was "containerized" and nothing she could do about it. I wasn't blaming her for any part of the delivery process. At that point, I was just trying to understand what my next options were to get my package but she kept using work jargon and saying there was nothing on her end she could do. read more

just don't come here, they cannot help you ship anything. they'll literally just tell you to go somewhere else. this is basically just a fedex pickup spot read more

Lazy front desk workers. Came there to ship some company items. Told me I need to pack them myself or go to another location and they can pack items for me. When I asked the young lady for help by explaining to her wait I needed she already gave me a stinky face that people give you when instructions are too complicated and they want you to finish talking g so they can shoe you away. read more

Expect a long wait, there is not enough staff at this place. Ok

The shipment was delayed day after day. Upon contacting them, the customer service rep claimed they had to relabel the package. When the package finally arrived it was evident the rep said that just to close out the conversation as there was no new label. It gets worse. The package was partially opened and the side where it was opened the property was taken out of the package and removed from the wrapper then stuffed back in. The impression was whoever illegally opened the package would have stolen the part had it been useful to him/ her. This is very offensive. They have gone too far this time and we want the person to be held responsible. On top of that you go to their website to contact them all you get is an ai robot agent without a phone number in plain site. read more

FedEx Ship Center - Someone opened on one side and pulled one of these boxes out and unwrapped. - Shipping Centers Near Me - Sunnyvale, California

The pickup line is Looooong past 6:30 at this location. I've got here at 7 and as always I face a long line outside the store. There was only one person working and even though there were only 6 people in front of me, it took me 37min to get my package. This is not acceptable for a package pickup. It can be improved by better training of the employee and improving their efficiency and adding more staff. Very bad experience. read more

FedEx Ship Center - Long line at 7. Everyone waiting on their package! - Shipping Centers Near Me - Sunnyvale, California

One star only because the site required an entry. I am very familiar with shipping and delivery as well as experience on both ends. The FEDEX system is to say the least, IN NEED OF A REVAMP. The following is the history of one small package and I STILL have not received it yet. Originally shipped from Dallas, TX but has been held up in Stockton, CA for DAYS... who knows why? Travel History Date Time, Status and Location Saturday, 11/4/23 11:13 AM Shipment information sent to FedEx Sunday, 11/5/23 8:17 PM Arrived at FedEx location IRVING, TX Monday, 11/6/23 3:12 AM Left FedEx origin facility IRVING, TX 4:05 PM On the way HUTCHINS, TX 8:40 PM Arrived at FedEx location HUTCHINS, TX Tuesday, 11/7/23 9:03 AM Departed FedEx location HUTCHINS, TX Wednesday, 11/8/23 2:36 AM On the way SNOWFLAKE, AZ 2:28 PM On the way WASCO, CA 9:00 PM Arrived at FedEx location TRACY, CA Thursday, 11/9/23 11:40 AM Departed FedEx location TRACY, CA 3:25 PM Arrived at FedEx location STOCKTON, CA 3:29 PM Arrived at FedEx location FEDEX SMARTPOST STOCKTON, CA Monday, 11/13/23 7:35 PM Departed FedEx location FEDEX SMARTPOST STOCKTON, CA Tuesday, 11/14/23 2:41 PM Shipment information sent to U.S. Post UPS and even US POSTAL is way better read more

Whenever I see that something I bought is being shipped via fed ex I let out a sigh of defeat. Tracking sucks, it's mad inaccurate. Delays on top of delays and overall just a complete mystery if and when the package will arrive. I will say I've never had a bad experience with a driver themselves. This review is not about them. Mainly about the wack ass internal tracking system and processing they have. Get your shit together fed ex, y'all the worst. read more

Good luck if you trying to get help, staff there won't even bother to look at you or say hi.

I thought the lady up from is rude enough, but apparently the manager is just as bad! Was told by a customer service representative on the phone that I could pick up my package here. Upon arrival I was told it was impossible and "the customer service representatives will do anything to get you off the phone." The person on the phone told me to ask for a manager. The manager refused to talk to me. Never seen such a train wreck before. read more

The front desk clerk gave me a really hard time about shipping a package and was very unpleasant/rude. I decided to go somewhere else. It seemed like they wanted to make shipping a package as difficult as possible. read more

Horrible service, been waiting for my package for almost 3 days which was supposed to be overnight shipping due to the urgency of the package. Somehow they now dont know where the package is coz the driver dint scan the package after failed dilvery. read more

I drove over yesterday morning and received the rudest "help" ever imagined. They can't deliver to a P O box so I didn't have the delivery slip. Even with my name, address and drivers license, they either couldn't locate my package or didn't want to be bothered. I don't appreciate being treated like an idiot. The front desk helper with the skull tattoo was amazingly rude and abrupt. This is the person Fed Ex wants out front greeting customers?? Horrible experience. I will never agree to this type of shipping. Huge waste of time. Never again Fed Ex. read more

Worst experience ever!!! For the past week everyday morning the status shows my package is out for delivery and will arrive by end of today. And in the night it will change to estimate delivery is tomorrow. So I don't know when will i get my package!!!???? read more

Horrible service, service desk saw me dragging my large pc box (return) just to find they won't print the shipping label. I received specific instructions from FedEx that all was needed was the QR code. Used the Fedex app to locate this place yet did not accept the QR code. Don't waste your time here... read more

The process was professional and efficient. They also observed covid 19 distancing protocols.

Really good, friendly, and fast customer service for picking up my package. Thank you to the guy at the front that helped me out.

This location deserves -5 stars. Tamu has the BIGGEST ego and attitude I've ever experienced from a clerk. Normally bad encounters wouldn't even warrant a review, but this time, I was bullied and had to file a complaint. I had just recently moved up to the South Bay so my driver's license does not match the shipping address. That's why I brought along my utility bills and even my pay stubs to prove that I live at that address. I even called to ask if those documents would suffice and the customer represenative said yes. When I presented those on the counter to Tamu/Tami/T (whatever they were calling her in the office) not only did she deny those documents, but she also gave me attitude saying that I FORGED IT. How can I forge a live webpage? Lol. I calmly explained to her that I had just moved up here and these are the documents that I have. She just kept saying she doesn't like my attitude and she can "with hold your package for as long as [she] likes" and "so what if I don't give you your package? What are you gonna do about it?" I didn't have the energy to fight her and was so upset that I had to leave empty-handed with tears in my eyes. Never will I hold my package at this location again. read more

Worst pickup location. Employees are insanely slow. Long lines like post office before tax day. Horribly on efficient. 45 minutes in and out. read more

I came here on a weekday around 4:15pm to ship a package. I was tended to by a middle-aged Asian man who was kind and helpful. I had made some mistakes due to being unfamiliar with the process, but he taught me the correct steps and helped me repackage my items. Service was quick and he had a sense of humor. read more

I shipped a package using 2-Day FedEx, and when I called the 1-800 number to see what's up, they told me there was a delivery exception as the ZIP code didn't match up with the address. The 1-800 operator claimed I could show up before 9PM at Sunnyvale to pick up my package, but when I got to Sunnyvale at about 5:30PM, they said I needed to show up before 5PM. They refused to go inside to get my package outside of their shipping containers. The Sunnyvale rep told me that the 1-800 guys are idiots and have no idea what's actually happening on the ground. Of course, you won't find a number for this location published anywhere, you need to call the 1-800 number and ask specifically to talk to a rep at Sunnyvale. The Sunnyvale rep claimed that the package would be trucked to Palo Alto by the next day, but tomorrow came, and the package was shipped back to *Oakland airport* to be flown to *Oakland airport* and then trucked to Palo Alto the following Monday. The 1-800 operator was wrong about the Sunnyvale center, the Sunnyvale center was wrong about what the FedEx system would do, they don't check street addresses they're given, their "e-mail me tracking updates" system is broken, and the Sunnyvale reps refused to get my package for me, and instead had it shipped back to the Oakland airport. Boo. Consider me Ex- FedEx for packages. UPS, I miss thee. read more

Supervisor of this shipping facility hung up on me after I called. I had the FedEx main number transfer me to Sunnyvale shipping center. I told him his driver intentionally lied to get his route done early on a Saturday as package attempt claim was falsified as I was home, video camera shows no attempt for delivery was made. He said the driver tried delivering but because it's an apartment complex, he couldn't. What the heck, if the driver came to the address - he would absolutely see it is NOT an apt. complex. Now I have to come home from work Monday and wait for driver to deliver again. It was shipped for Saturday delivery so I could be home to receive it! Shame on Sunnyvale Ship Center for their lies. read more

keep delivering even when I set up vacation leave. not open Sundays unclear invoice read more

The women working here are absolutely horrendous with their rude and uncalled for behavior. A gentleman asked them to sign a chain of custody form for a package he was sending for work and instead of politely declining they began berating him for even asking telling him that he request violates their civil rights. He asks for a pen so he can make a note and she then begins loudly accusing him of trying to commit fraud, in what can only be an attempt to embarrass him for who knows what reason. He tells her he just needs to make a note that they don't sign, she responds with "yeah that better be what you're doing because the cameras are watching you!" Seriously calm the f down, this behavior is disgusting. I tell her that there's no reason to accuse him of fraud to which she declares I should stay in my own lane. If you hate people this much or are this miserable of a human go find another job where you can sit alone all day, we'll all be better off with that. While I'm waiting for my turn someone comes in with a large package and tells them that they had just given him someone else's package. So if you've had packages go missing it's probably because they are too busy degrading their customers to check names on packages. read more

Let me start out by saying I HATE FED EX! They have never impressed me. I ordered a package early last week, I had overnight delivery, and it is sill in the origin state it has moved... but the point remains I PAID FOR OVERNIGHT DELIVERY! I expect that to be one night for processing, and the next day shipped, even in the late afternoon I would not mind. UPS, had I paid for overnight, it would have been AT my house in the morning. read more

I payed several hundreds dollars to send a small package using their Guaranteed delivery date service which promised that the package should be received two weeks ago. However, the package was not delivered on time and was almost late for 2 weeks. While the USPS service that I used paid only 1/3 cost of the FEDEX and sent one day later, arrived on time as USPS promised. FEDEX is lame!!! When I called the customer service department and asked for a refund. They cannot give an estimation about either when the package can be delivered or when they can issue a refund to me, plus the customer service representative has a horrible attitude and didn't even show her patience or politeness at all. I told her that I will directly dispute through credit card company. FEDEX customer service is horrible !!! Don't you train your representatives to say sorry about your failures? And I believe FEDEX will have a super lame earning report for the coming quarter with such horrible delivery service and customer service. It's a good chance to short FEDEX stock!!! :) read more

I came to pick up a package at 4:30pm and this is what happened: Guy at the counter: Next time pick your packages up in the morning. Me: Why? Am I too late? Says you are open until 5pm. Guy: No but we don't like to do mail pickups in the afternoon, should only be drop offs because it's easier for us. Me: Oh ok, well maybe your sign should say that pickups aren't allowed after a certain time. Guy: Well no we are open, but I don't like doing that because now I have to do two things, receiving and pickups at the same time. Now these packages dropped off have to wait. Me: Shouldn't you be serving us first though, the customers who are already in line? Guy: Yeah but hard now I have to do two things. UH. OK THEN. Look guy, I will pick up my packages when it is convenient for ME during YOUR published business hours. Sorry you had to multitask and it was so hard for you. Me and the four other customers standing in line waiting to be served just shook our heads and rolled our eyes at your logic. read more

After waiting 45 minutes, letting dozens of others cut us in line, the incompetent staff informed us they couldn't locate our package and we needed to wait 20 more minutes or come back another day. The shocking level of inability demonstrated by this staff is unlike anything I've seen before. I understand the holidays can be busy, especially in a building dedicated to shipping and receiving. However, if this were my store, the two men working would be fired on the spot and replaced with people who could work under pressure. Not only for their rudeness to every customer they met, but for their clear and abundant stupidity. If you're able to avoid this location, it would be in your best interest. read more

TT is an asset at this location. She was so patient and helpful to me. I was very unprepared with what I was shipping, didn't feel rushed or that she was annoyed at all. It was quite the opposite, I felt that she enjoyed her job and talking with customers. read more

The people working here are awful. First of all, it took about 5 minutes before anyone even came out to help. Yet I hear people laughing and joking around in the back. Then when I finally get help, I find out there's been a mistake in my shipment. Instead of offering any help, the guy just tells me to figure it out and do my own research on how to fix the problem. Really? Isn't this a CUSTOMER SERVICE job? Sorry to interrupt your play time with your coworkers to actually require you to do your job. read more

Had an awful customer service experience yesterday that I can't seem to let go. It bothers me so much that I am posting this negative comment out of frustration. The people there are very rude and unprofessional, I can't imagine how they've stayed employed in any industry. But I think they'll do well in New York. I suppose it's a unionized work force attitude they have and they could care less about being nice human beings and act with tact and resoect in front of customers. It's the minimum requirement I expect from any service people and I didn't get that from the black woman behind the desk. read more

I called FedEx to ask them to hold my package at a FedEx store so I can go pick it up. And FedEx noticed me that my package will be available at this location. Since this is not the nearest location, so I never been to there before, and I searched this location, all those bad reviews came up. However, when I actually came there, two older men who work there are super nice, one of the men was assisting the other customer, he helped them to tape their package carefully, the man who helped me were also extremely nice and polite....... read more

Not sure why, but when a fedex package is delivered to me and I'm not home, it ends up here for me to pick up. I don't live anywhere close to this place. Since FedEx wont let you redirect a package like UPS does I have to drag my ass out here. Despite the drive and weird remote location, the staff are generally pretty friendly and get your stuff to you in an expedient manner. read more

I think eric K. is mistaken, this is not a fed-ex ground facility, nor is ground shipment packaging free. I have not had any negative experiences with the employees here, theyve always been polite, even when I've seen customers being super rude. This location is a FedEx EXPRESS facility. you can drop off FedEx ground shipments here, which I have done on occasion, since the drop box in my office is only for express (read: air) shipments. I dropped off a ground package here last week, because they have the latest pick-up for express shipments, 6 pm. however, the latest drop-off for ground shipments is 5 pm, so I was too late. I should have gone to the FedEx-Kinkos next to the AMC 20 on mission college blvd, their ground drop-off is later. also, when i dropped off my shipment, I only had a fed-ex express envelope. I expected them to have a ground envelope for free. however, the guy at the desk told me that i can use any envelope, even a DHL express envelope, but the FedEx ground envelope cost $1. I exclaimed "that's bullshit!" really loudly, but went to buy the envelope. maybe I scared him, but he was like, dont pay me, just leave. so i got the envelope free. i cant hate on him, just on his company's policies. read more

FedEx Ground kicks some heiny. I had a package to send, and tried to drop it off at a UPS Store.... and not only could the lady not figure out how to accept my credit card and waste about 30 minutes of my time, but she said it was going to be in the range of $25 to have it sent. So instead I stopped by FedEx, and it was about $15 to send the same thing. Go figure. The people at this location have always been friendly, and you can nab all the shipping materials you want! read more

A sincere thank you to Javier (customer support) and Renee (Lawrence Station) for resolving the issue with our package yesterday. They were both professional and personable. I work from home, with a window overlooking the parking lot. It is extremely doubtful that the driver ("Sammy") attempted any delivery on October 16 & 17. After receiving an email that the 2nd attempt failed, I drove 20 minutes to the Lawrence Station location to pick up the package at 5:05 pm. The employee (male, dark complexion, short gray hair, heavy, 55-ish, first name starting with a G) could not have been a more sloppy, appalling failure of customer service. Short-fused and rude, he first told me that the driver was "on his way back" and said that I could "just wait for 15-20 minutes". Then he re-read his screen, suddenly stating that the driver did drop off the package. I told him that it was neither at our door or outside our building. He interrupted, telling me to go home and look for it. If I couldn't find it, I should call him back and he'd "have a conversation with the driver". When I asked him the number, he barked "check your email!" and immediately started speaking to the woman behind me. When I tried to clarify that the email about the failed 2nd delivery attempt, he snapped at me to wait while he first finished helping the woman who had been in line behind me. (There is a gray area. When he first asked for my ID, he made an assumption that I was picking up for my "wife". I corrected him: it was for my husband. Whether or not the hostility directed at me was due to my being gay... from his tone, I'm inclined to say yes. This man behaved like a pig. He's a disgrace to his job and an insult to the company. There was no manager on duty listed at this location: it's as if the information seems to have been intentionally removed from the wall.) Returning home, I contacted our apartment manager. We looked everywhere to no avail. I called customer support. Javier could not have been nicer, assuring me that the package was returned to Lawrence Station and was on the shelf. Taking a chance, I drove back and made sure to get in line with Renee, who was swift, pleasant and helpful. The gentleman from before was still there, barking at customers. read more

Dropped my package in drop box out front and they lost the package. Very important documents that had to be there next day. So upset and no resolution. This FedEx location does not have a local number to call. read more