They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

Can't express enough gratitude towards Frank and the service he offers. From initial contact to…read morereceiving my mailers.... Frank was approachable, flexible, worked with a designer and 100% professional! Truly appreciative of all his efforts!

I used Eagle Mailing to direct mail my postcard promotion to a custom list of 800 art directors…read more Frank Roe answered all my questions and made the whole process painless with great service and impeccable customer support from beginning to end. The cost was more than reasonable, and I'd recommend them to anyone in the Willamette Valley.

Efficient, helpful, and convenient - exactly what is needed from a shipping store…read more Expect a line during the holiday gifting season, but they move it pretty quickly. They have office and packing supplies, print and copy services, Amazon return services, and secure post boxes. Rates are comparable to their competitor down the street, but in my experience, UPS usually doesn't surprise you with outlandish weight adjustments. The only downside is that they're located in a busy retail plaza with a congested parking lot.

I always get such fast and courteous service here! The lines if there are any move very quickly and…read moreI'm always greeted directly as I walk in the door ...even if the people working are helping others , I feel acknowledged .This is my UPS of choice in Oregon. Keep up the good work!

Not sure what's going on with the Post Office in Independence, Oregon but I live less than 100…read moremiles from your location and you sent my package to the other side of America. Why? Thank goodness it wasn't live plant's, they'd be dried out by now. As of today, my package is 13 day's in transit. That explains why it was in limbo for 7 day's. If I'm lucky ( so far I haven't been.) I'll see my package before the end of November.

I started bringing my packages here, instead of traveling the 14 miles to Corvallis. Service is…read moregood and packages seem to get to their destination in time

I rarely have ever seen an independent depot for mail/notary and other services. Ms. Linda took…read morecare of everything we needed in a flash, for a lower rate than other businesses I had spoken to! I would choose this spot over others and as a newcomer to Salem, I can say this will likely be a frequent stop for me!

Covid Safety Warning: one employee who works out front does not wear a mask and they do not seem to…read morelimit the number of customers in the very small store front. They are extremely slow so you'll be there a while in a risky situation. While I like to support the mom and pop stores, this is unacceptable so I won't be back.

I was in and out in less than 2 minutes! Service was…read morefriendly and efficient!! Although Malia was the only person there at the time she friendly accommodating and efficient! Love It!

Thank you for your service. I appreciate the care and attention to processing my returns. Keep up…read morethe good work. Too often people complain and don't see the good. I know this store is smaller than most in Salem and I appreciate all you do.