Courteous Staff, helpful and friendly. They helped me send…read morean international letter with a smil!

been waiting on a payroll check to be delivered for 3 weeks now still hasent showed up. yesterday…read morewaited on another payroll check to be delivered. by 230 pm when the mail had not come went into the post office to try and pick it up. but it had covienrly just been sent out for delivery. so when mail had not been deliverd by 445pm i called the post office and they said my usual carrier was out and the person they sent out needed help delivering the mail. as of 3 am this morning im still waiting on the mail to be delivered. i know this because i kept checking the outgoing box and the same mail from 9 am feiday is still in the outgoing box at 3am. im waiting on a payroll check for the second time but just getting excises not service

They have always been super helpful and friendly. I got a…read morepo box for the first time and they've been very understanding ding as I still figure out how often to check it haha The place is clean and easy to know where things go. Your average post office, but with friendly faces and not so long of lines haha

Set up a PO Box very easily. The service in the office is great.read more

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

My husband used to use this place as his go-to drop off for packages in the area. However, he…read morestopped in over a week ago to drop off a package for me when they were busy and they took it from him, set it on their counter, and then moved on to the next customer. We assumed all was good only to learn that they never even scanned the package in and are just throwing their hands up at the problem.

So glad I found this place! Jack was extremely…read moreknowledgeable, professional and helpful with my last minute request. I will definitely be back and look forward to using them for all of my postal needs :) Love the name by the way!

Always courteous and helpful employees. Never too long a wait. Easy location. Nice variety of…read morestamps.

This is a deplorable location for the USPS. The main post office isn't much better. Had a package…read moredelivered that they damaged and the sender filed a claim. Received a letter stating that I could take the package to ANY post office to return for the claim. The counter person was rude and very unhelpful. Finally, after being argumentative, got a supervisor to take a look and she was also fairly rude. I was told I would have to take my package to the Main office where I would need to see a customer service rep. because they apparently cannot do the whole job at this location. The Main branch is also the passport location. Again, the customer service was frustrating. The whole process for their failure to deliver a package that was undamaged took nearly an hour. Employees really need some retraining at the West Salem branch. Complete and utter infuriating situation that the USPS caused.

This is not a post office that offers postal services. You can sign up for a PO Box, but do not…read moremistake this location for a place you can mail packages. Do not waste your time on a trip. Wish that was obvious when it pops up on a simple search for the closest post office. I was surprised there was a new location that was closer and wasted my time just to go on circles to go to a location that actually offers postal services.

11-4. What kind of hours is that? Also doesn't answer the phone .. like ever. Just rings and rings…read moreand ring s

The main post office offers the most amenities available in town. The self service station and free…read moreshipping supplies make it easy for you to handle your business needs outside of their regular hours of operation. I've been purging some things recently and have found the larger drop down bin openings to be so helpful when I drop pre-paid packages off. The staff is patient, friendly and very accommodating. They've really hustled into high gear these past few years with Covid's increase in online shopping. Big thanks to the United States Postal Service! You matter!

A lady with yellow light hair was being rude and never helping us we asked for our package and she…read moresaid it wasn't here and that to ask Amazon and when we called Amazon they helped us and we got another guy that actually helped us not like the lady.