Dr. Gonzales is extremely rude and unprofessional. I was looking for a new primary care physician since my former one stopped taking my insurance. She was arrogant and did not care about my health concerns. She spent about five minutes with me. read more

I read the not-so-great reviews and should have taken advice on many bad reviews on google, yelp and healthgrades-don't go to this doctor, I've seen the future of health care with Dr Gonzales as an example, She has to be a robot. I sat in first time visit with my elderly aunt- not once did she smile-no hello-just a few questions short two minute exam barely a 'nice to meet you' when she left after 4 minutes in room. My aunt felt ignored. Then office pushes for a review. I declined. I was taught if nothing good to say-say nothing at all. Now we can't get a call into office constant voice message no one answers.no return calls. Horrible experience and poorly run office. The search is on again for a better doctor. My aunt deserves better treatment and to feel like her concerns are important. read more

This is the worst dr I have ever experienced! The receptionist is also very rude! Avoid this doctor at all costs!

Please look for another doctor. My first visit was odd she looked at me while telling her about my medical history with no facial expression, like she was looking through me not at me and made me feel uncomfortable. She has no sense of communicating with her clients and lacks empathy and compassion for a doctor. I only went with her to support a minority doctor. Also the office does t tell you that there is a charge for certain types of blood work. Find yourself a better doctor who listens to you and has compassion for patients and actually listens to their concerns not just provide you an website for counseling, which I didn't need. read more

please ensure you don't see this person, she is not a caring doctor. look up her reviews in other places, they are very low for a reason. wait time was quick for me but so was my consultation that went in a flash, she will not spend time with you or even care about your concerns. worse if all she will not release your medical records. i have been waiting over a week now for simple yearly annual lab work. her office staff is worthless and wont even try to help. communication lack in this place. not sure how she has not lost her license. save your time and money. ohhh and she charges close to 500 for a physical that last less than 5 minutes, this is a rip off to patients and insurance. I am filling a formal complaint with baptist health care and medfirst read more

Walked in 15 minutes late and was told their grace period was only 15 minutes...so the doctor had told them to mark me down as a no show. I just stood there and waited as she asked doctor Gonzalez if she would see me since I was there. She eventually left came back saying it was a no and offered to reschedule. I said no and left. The day offered was a random date and I was only off this day. My son is special needs and had an episode before leaving and I was not able to call ahead (with him screaming) to let them know. I still pulled up and was inside within the 15 minutes. Definitely switching doctors. read more

I have gone to Dr. Gonzales for several years and have been very pleased with her care. I have been able to get in within 10-15 minutes of arriving. She listens to any concerns and is very understanding. The staff have been helpful. read more

I think Dr. Gonzales is very professional but when it comes down to paperwork not so much. I have been calling and leaving messages with the office staff since September 2020 due to incorrect ICD 10 codes used on my labs. As of today February 25th, 2021 my lab codes have not been corrected. The office staff says they never received the labs request form from the laboratory (even when the laboratory says they have sent the request multiple times) the office staff says they call me back and leave me voicemails but I never have those missed calls in my cellphone call history or notifications that I have a voice mail. After 4 months of going back and forth about the lab codes I was told that Dr. Gonzales corrected them only to find out 2 weeks later that the wrong codes were sent to the lab (codes that don't even apply to my medical history) read more

Please read before you try Dr Gonzales! This review is from my experience at MED FIRST AT THOUSAND OAKS Also do you have a job? A planned day? Kids? Well WAIT until you hear about the 1:30pm rule for blood to be drawn which no one tells you! I recently changed health insurance and decided to change my doctor also and went with Dr Gonzales. Firstly booking online was difficult as it said on their online booking system that Dr Gonzales didn't take my insurance yet i knew for a fact that she did so i had to book in through my insurance app and call at a later date to check that the appointment went into their systems. I called and they were friendly and said that it was there. So I go in on March 22nd, and took my old medical records and the forms for a new place all ready. The office was nice and there was only 3 people ahead of me. I go up, wait for a receptionist, she got me checked in and took all my forms and told me that Dr Gonzales doesn't come in until 11am (I got there at 10:45am) and to just wait... well obviously. (Also still no mention of that 1:30pm BLOOD WORK) I got there 45mins early with just 3 people ahead of me.. yet i wasn't taken back until 11:40am which isnt bad but i didn't see Dr Gonzales until about 11:55am. So I get called through to the back by the nurse and she does her stuff and i hand her my previous medical records and although she was heisted and seemed confused but took them. She then took me to a room asked me why i was there which was odd and told her annual physical. I then asked if it would be possible to ask the DR about my anxiety and the nurse got pretty weird and sternly told me no this was for a physical and if i wanted to do that then i would need another appointment.. Weird.. The reason i wanted to ask was because its affecting my sleep. Which was why i thought i could ask during a physical like my other doctors but NOPE. Dr Gonzales was nice overall just VERY Clinical. She did the physical with little conversation yet when it got to check my ears she asked me if i had any issues i said yes actually ive had quite a lot of pain in my right one She then checked both and said fine each time.. I guess that was a rhetorical question? Then in the middle of her poking around i mentioned my sleeping and anxiety and why i think i have it (close family member had recently passed away) she SO clinically said "Sounds Like You Have Social Anxiety would you like me to refer you to a Therapist?" Which made no sense so I said NOPE. After all that she went onto my med stuff but only talked to me about ONE i have 3 nothing serious but im on stuff for things like vitamin d deficiency and heartburn. But she only asked me about Anemia I DO NOT HAVE ANEMIA She did not listen at all it was on my notes from my previous doctor because of periods issues and they checked then and there when i went in and nope didn't have it... Yet she didn't listen AGAIN. After all that i got dressed and i waited.. and waited she then pops her head in looking kinda confused and goes "Ready?"I said yes and all the time in thinking you haven't done my blood wtf. She walks me to the waiting room door and then says.. OH BY THE WAY WE DON'T DRAW BLOOD UNTIL 1:30PM THATS WHEN OUR 1 PHLEBOTOMIST COMES IN. By this time is was past 12pm. But i couldn't do it at 1:30pm as my husband and i had a meeting.. I was never once told this, on the phone, by the reception, by the nurse, or anyone at all until that very moment! So inconvenient for people. I turned up the next day for it and was told that the lady wasn't there but the nurse could do it.. what?! So i go in and i have to wait almost 20min while the nurse and DR Gonzales and another nurse look for a piece they cant find to take the blood. When thats done lets just say it was a mess, blood on me on the on the chair... it was nuts. And finally icing on the cake, i checked DR Gonzales notes from my visit and she had put that i have ADJUSTMENT DISORDER?? What in the heck?! I'd never even heard of that i googled it and I 1000% do not have that it was ridiculous and left me extremely upset. I'll not be going here ever again. read more

All the staff was really friendly. I didn't have to wait extra time since my appointment time was respected. Dr. Gonzales was very nice, knowledgable and understanding of my personal concerns. The nurse that took my blood sample was super friendly and sacrificed part of her lunch break so that I didn't have to wait. read more

Dr. Gonzales when immediate needs arise, it is very comforting to know that there will be a caring person to call on for timely assistance. On two special occasions, in particular, you have been that crucial person who, even though very busy with scheduled appointments, made the time to provide the help that was needed. Please accept my sincere thanks for your great kindness in providing the records and approvals that have been needed (some very suddenly) What an understanding, helpful, and compassionate doctor you are! I am grateful for the medical services that you have personally provided and, also, for the extra efforts you make to take care of all of many circumstances which epitomize the "art" of medicine. read more

Clean place.... staff is really great with scheduling. 10-15mins tops in waiting room.