I was in a bind after cutting a sidewall on my work truck. Newbridge was able to get a set of tires…read moresame day and not only that Toyo RT pros that seemed unavailable everywhere else I called. They went to great lengths to work me in quickly.

Always busy, which is a good indicator of a quality place. Friendly counter staff and the owner…read moremakes a point to speak to every customer about the problem identified and his options for repair. The staff reminds me of a pit crew in their efficiency. Got the 4 new tires I needed and was on my way. Be there early as it's first come first served.

This place is great! We had gotten a nail in our rental car tire, and did not have much time to fix…read moreit. This company took us in, treated us with care, and got us a plug in record time. So cheap and so efficient. Highly recommend!

This place is quick and efficient, and the prices are inexpensive. We go here for almost all of our…read morecar needs.

do not go here they are cash only…read morethey do not know the difference between a patch and a plug they do not know how to check a tire that had a nail in it the tire went flat less than 10 minutes of being "fixed" and could have exploded possibly killing us or others they are so crooked that they insisted on keeping our tire as they knew we would report them we got our money back and left as we feared they my try to harm us

I've been a customer for many years and I continue to return thanks to their prices and service. To…read moresome this tire store may be a little off-putting because when you pull-up one of the fellows (that actually works on your car) will ask: "What do you need?" You might tell him "I am are here for 2 new tires" or "I have had a flat tire and need to have it repaired", etc. Inside they will tell you what your price options are and once you have decided what tires you want they will immediately start working on your car. I have never waited for tires to be balanced and mounted on my car for more than forty minutes, and usually I've been back on the road in twenty minutes, it is just amazing. Something you have to witness to believe! If you are the kind of person that likes to go to the mall and shop while tires with some expensive baloney contract options are being put on your car, this is NOT the place for you! The tires you get here are the exactly the same or better than tires you can get anywhere else, but cheaper. These guys are straight shooters. Talk to the other guys but buy your tires here.

Man these guys HUSTLE! I was impressed with the teamwork and communication, the manager came and…read morepersonally introduced himself when I arrived. Prices were reasonable, they thoroughly checked everything and caught some things I am glad they noticed. Manager checked in on me a second time before we left, and he called me by my name. Impressive management, friendly and thorough staff. I was impressed and will be back.

i'm actually pretty spooked by the reviews but i've never had anything besides a good experience…read morehere. the staff are incredibly nice and friendly, and also respectful. conversation flowed easy, they're easy to access, etc

As an elderly, disabled woman with no local family, I rely on Jimmy's Automotive to keep my only…read moremeans of transportation - my car - running smoothly and reliably. I get very anxious when something goes wrong or I don't understand something about my car and the staff at Jimmy's is always patient and gracious to answer and explain, even if I ask silly questions. (And I do ask silly questions - a lot of them.) Jimmy's mechanics keep my car in good shape and help me have peace about its upkeep and maintenance. Jimmy's staff does great mechanical work and they really care about their customers. The Customer Service reps (at the desk) are really great, they work with me regarding appointments and the repairs that I need. I am so thankful to be a Jimmy's Automotive customer for several years and I'll keep coming back. I recommend them highly.

I am sure they had the best intentions; however, we brought in an old car with what seemed to be a…read morebusted radiator. They said they were busy, but they would do a thorough inspection. We said "we just need it running". One week later, we get a thorough list of things to fix, including "polishing the headlights" all with a sum total of more than we paid for the car ($4500 on a 2004 car that was worth $4000). That should have been our clue to go elsewhere, but we trusted them and moved forward with the critical repairs, unaware of any risks. In their defense, they did say it could also be the gasket, but we do not know what that means or what it costs. After spending $2000 we learn that yes, the gasket was blown and that would cost $3000 to fix. (meaning, if they had their way, we would have spent $7500 on a car that was worth $4000.) If we had been made aware of this potentially LARGE risk, we would not have approved of the initial repairs, we would have just sold the car for parts. But instead we were stuck with paying $2k for a car that wouldn't run or adding another $3k for a car that still would need a few things. They claim to excel in customer service; however I do not feel confident in their motives. To me, good customer service involves working together with the customer to find a solution that makes the most sense, and helping the customer make the best decision while understanding the risks. It's not selling a cake for 2000 people when you're only expecting 50 guests. We took the car elsewhere to complete the repair, not because of the price, but because we didn't feel we could trust them to provide information for us to make a decision appropriate for the age of our car.

Ripoff. NOT for prius. They did NOT know how to service…read moreprius and charged me 145$ for something that took 2 minutes (replacing a fuse I already know was missing) and were trying to tell me that it's my Hybrid battery that's the issue and that is the ONLY CODE they were pulling up. Thank goodness I had already gone for a FREE code reading at Toyota and knew it was not that. Gave them the paperwork from Toyota and they put in the missing fuse (I should have done it there. They are way better with Prius and don't charge you for doing NOTHING) They charged me 10$ for the fuse that costs .50 Cents and acted like it took them an hour when I gave them the paperwork for the issue that they couldn't find!! A friend recommended this place bc she's taken her prius. I will be telling her and my fellow prius driving friends (I know a lot of us) not to trust this place. rip off Thievery. -Auraum

You can't keep someone's car for so long without any communication in between is what I'm mostly…read moreunimpressed with. A week and some change later our car finally gets seen (we were the ones having to call for uodates), were told to pick it up, and less than 2 hours of driving it we experience the same issues we brought the car in for. This was our 2nd time bringing our car in as the first time they said they found no issues and when we picked it up that time, a day or so later our car begins overheating. It makes me think that there's no care, urgency, and just trying to put a bandid on it. The lack of professionalism and communication has made me lose my trust in this establishment and I wouldn't recommend.

Got a oil change here after bad experience with another place I had gone to before. They not only…read moredo their work quick but all are very friendly. Was cheaper than I was quoted at other places but still a fair price. 100% recommend this place going forward.

Excellent Service and Great People! We've been bringing our…read morevehicles to Hillman Family Automotive for a while now, and they consistently exceed our expectations. With multiple cars of different makes, models, and mileages in our family, we've tested their expertise across the board - and they've handled everything expertly. The service technicians are both friendly and knowledgeable, taking the time to explain what your vehicle needs. The staff genuinely works with you on your specific needs and requests rather than pushing unnecessary services. Their service is fast without sacrificing quality, which we really appreciate when we're juggling busy schedules. As a first responder family, we're grateful for their support of both families and first responders in the community. They even went the extra mile by inspecting a used vehicle we were considering purchasing, giving us valuable peace of mind. Highly recommend Hillman Family Automotive for reliable, honest service in Sylva!