These guys are very helpful & passionate about what they do ! Great customer service time and time…read moreagain.

From the owner: Westshore Spring & 4×4 Inc. is a local and family owned suspension shop in the Westshore community…read moreon Vancouver Island. The business was originally established in the early 1980's under the name Victoria Spring, and in 2009 it was purchased by long term employee Cory Hinds, who re-named it Westshore Spring & 4×4. The success of the business is due to our insistence on carrying quality products, our technical knowledge, and having the right equipment to provide a professional service. Our quality of service and knowledgeable staff, not to mention our pricing, are what set us apart from our competitors. We manufacture and repair a large range of springs and sell a comprehensive range of suspension components.

I was very pleased with the courteous and professional service and advice I received from Tyler and…read moreJustin, they were great. Tom did a great job on my hitch and wiring installation. I would definitely recommend the Action team. Mike E.

My friend C came here to pick up oil and filter for her car. The store itself isn't big but it has…read moreall the basic things that you would need for your car. Plenty of free parking in front. If you need parts you will need to speak with the sales guy at the front and he can order it for you if it is not in stock. Very knowledgeable staff and friendly service. Great location right downtown.

Good place, especially for paints. Friendly, helpful staff. Not sure if they still have a machine…read moreshop like they used to on Oak St. Now downtown off Pembroke in the same lot as Acklands-Grainger.

Good people good shop. The owner is super nice. A+ they had everything we needed to get back on the…read moreroad.

From the owner: Your local auto parts store, known for specializing in hard-to-find parts. We've been serving…read moreVictoria for over 35 years. Come see our knowledgeable staff to get the right parts for your vehicle today!

I visited the Lordco store on Burnside Road in Victoria to have touch-up paint mixed for my…read morevehicle. Jim assisted me and provided excellent customer service--he was friendly, knowledgeable, and took the time to arrange for the paint to be sent to the Langford Lordco location, which was more convenient for me. He collected my contact information and vehicle details and entered them into the system. When I later went to the Langford store to pick up the paint, it was not there. Staff at the front desk advised that it may have been returned to the Burnside location because more than a week had passed. While I was very impressed with Jim's service, I was disappointed that the paint was unavailable when I went to collect it. On June 29, I returned to the Burnside Lordco location while Jim was away. When I approached the counter, the employee working there did not greet me or ask how she could assist me. I explained the situation regarding the touch-up paint that Jim had arranged to be transferred to the Langford store. She briefly checked the back area, quickly returned, and stated that she could not find anything. She then picked up a can that was sitting beside the computer and asked, "Are you Kelcy?" When I replied that I was not, there was no further effort made to investigate my order or assist me in locating the paint. The interaction came across as unhelpful and lacked the level of customer service I had previously received from Jim. I explained that Langford staff had suggested the paint may have been returned to Burnside. In response, she remarked that "Langford Lordco never knows what they are doing," which I found unprofessional and inappropriate. She then suggested that I provide the paint code so she could mix a new batch. I explained that Jim had likely already mixed the paint and that the issue appeared to be that it had been lost during the transfer between stores. Despite this, she continued to suggest mixing another batch. What concerned me most was that she never asked for my name, phone number, vehicle information, or order details, nor did she appear to check the computer system where Jim had entered my information. As a result, I did not feel that a reasonable effort was made to locate my order. She may not be well suited to a store environment and would benefit from developing stronger customer service skills. The employee who assisted me was identifiable by her blonde hair, nose piercing, and long artificial nails. I was very impressed with the service I received from Jim, but disappointed by this later interaction. The experience left me feeling that my concerns were not taken seriously and that the level of customer service fell short of expectations. As a result, I will be seeking automotive paint products elsewhere in the future.

I've been shopping at Lordco since it opened. The counter staff know cars and they have been able…read moreto find parts for my old truck that no one else in town has been able to get. Lordco is one of first calls when I need parts, and their hours are very convenient. It is one of the two parts store I regularly shop at. I'll be calling them again today and recommend checking them out. J

Exemplary service: honest evaluations that consider budget and performance desires, fair, excellent…read morecommunication, market value pricing or better, up-to-date tire designs, quick turnaround and timely, no aloof or condescending attitudes toward customers. They treated me the same way they would want to be treated. There are numerous places to squire tires and vehicle services. Few really deliver a full circle experience. Fountain Tire does.

I have always had a good experience with Fountain Tire. Rates are reasonable, service is good…read morequality, and they have never pressured me into anything I didn't want. They treated me and my wife with respect, explaining repairs or what they found without making us feel dumb for not being mechanics ourselves.

James at Eagleridge RC was super helpful. I was actually in looking for parts for a separate…read moreproject, but James was still very helpful in getting me the parts and pieces that I needed, and even came up with a special solution I hadn't thought of. James knows a ton about his RC trucks, This is a man who is passionate about his hobby and built a small business around it, and it shows.

We recently had problems with our slide on our unit we had…read moreextended warranty to cover all the repairs. Toms RV said there was a safety recall on the repairs and it would be coved on that recall except for for2-3 hrs of extra work. Seemed it would be ok, all the work would be covered by the recall. get a call and the trailer is finished, come and pick it up. The service manager hands me a bill for $1988.00. I can not print on here what I was thinking. Had to pay to get my trailer. they are the worst bunch of people I had to deal with ever, they make it sound all great and then stick it to you . So much for shopping local in your own community. It is businesses like this that do not belong in your community. I will never do business there again and would recommend to anyone to take your business elsewhere. I paid for an extended warranty and never had a chance to use it there. Basically they took me to the cleaners. Stay away from here.

Had generator in for repairs, all I can say is save your money and find a real onan repair…read morefacility. There has been back and forth communication with the owner of Tom's RV with no resolution to my concerns and substantial subsequent costs. Owner was not happy that I took my own advice and went to a real onan repair shop to have the generator actually repaired correctly for an additional $2000.00 rather then taking it back to Tom's RV.