I've been shopping at Lordco since it opened. The counter staff know cars and they have been able to find parts for my old truck that no one else in town has been able to get. Lordco is one of first calls when I need parts, and their hours are very convenient. It is one of the two parts store I regularly shop at. I'll be calling them again today and recommend checking them out. J read more

I visited the Lordco store on Burnside Road in Victoria to have touch-up paint mixed for my vehicle. Jim assisted me and provided excellent customer service--he was friendly, knowledgeable, and took the time to arrange for the paint to be sent to the Langford Lordco location, which was more convenient for me. He collected my contact information and vehicle details and entered them into the system. When I later went to the Langford store to pick up the paint, it was not there. Staff at the front desk advised that it may have been returned to the Burnside location because more than a week had passed. While I was very impressed with Jim's service, I was disappointed that the paint was unavailable when I went to collect it. On June 29, I returned to the Burnside Lordco location while Jim was away. When I approached the counter, the employee working there did not greet me or ask how she could assist me. I explained the situation regarding the touch-up paint that Jim had arranged to be transferred to the Langford store. She briefly checked the back area, quickly returned, and stated that she could not find anything. She then picked up a can that was sitting beside the computer and asked, "Are you Kelcy?" When I replied that I was not, there was no further effort made to investigate my order or assist me in locating the paint. The interaction came across as unhelpful and lacked the level of customer service I had previously received from Jim. I explained that Langford staff had suggested the paint may have been returned to Burnside. In response, she remarked that "Langford Lordco never knows what they are doing," which I found unprofessional and inappropriate. She then suggested that I provide the paint code so she could mix a new batch. I explained that Jim had likely already mixed the paint and that the issue appeared to be that it had been lost during the transfer between stores. Despite this, she continued to suggest mixing another batch. What concerned me most was that she never asked for my name, phone number, vehicle information, or order details, nor did she appear to check the computer system where Jim had entered my information. As a result, I did not feel that a reasonable effort was made to locate my order. She may not be well suited to a store environment and would benefit from developing stronger customer service skills. The employee who assisted me was identifiable by her blonde hair, nose piercing, and long artificial nails. I was very impressed with the service I received from Jim, but disappointed by this later interaction. The experience left me feeling that my concerns were not taken seriously and that the level of customer service fell short of expectations. As a result, I will be seeking automotive paint products elsewhere in the future. read more

I have had nothing but great experiences when shopping at this store. The staff are super friendly and have gone out of their way to ensure I get what I need. I will definitely be back. Just to add, during this pandemi, the staff have been superb in upholding the provincial covid policies. I have always felt safe shopping here. read more

A large well lit store with lots of automotive parts. Some of it fairly priced and some quite expensive. It might be a good deal if you can get a mechanic's trade discount. I needed to get some power steering fluid (Pentosin CHF11S). The tin is from Germany so it is pricey. At Lordco it was $50 and change. From BMW Parts it was $37. From BMW Parts. That's right, the dealership was cheaper. YMMV. read more

A bunch of sad and rude individuals who have no intentions of helping with any problem. Even coming in with a smile and the part numbers they give attitude and go out of their way to be useless. read more

The truly last place one should ever go for parts. Most of the desk staff are the biggest asshats you'll ever meet in retail, and seem to take pleasure in spreading their misery onto customers. And the prices are criminal. I went there to buy a sealed bearing and they said it was $56, but would give me the special deal of $40. I went online and they are $4. What a deal. Go anywhere but here folks! read more

The store in Victoria is wayyyy different than the store in langford. The burnside location screwws up my order every time. Then fights you on everything when trying to return wrong part. I made the mistake of pre paying for my parts bad idea. Long story short i am out 800 bucks. Had to go to another parts company to get the right clutch assembly. I understand its tough job and crap happens but all i got was bad attitude and no service. Stick with the boys in langford the get it right everytime. read more