As a general contractor serving Dallas/Fort Worth since 2011, I have chosen to work solely with…read moreApex directly. I've learned to not rely, although highly qualified, my master plumber as his job is to install the fixtures and run/extend/correct supply lines and drains. I have come to totally trust my saleswoman, Suzanne Chance! I have either accompanied or sent my clients directly to work with Suzanne. On a full master remodel in Frisco, my recently widowed client need to make major changes. Suzanne had her climb into and 'feel' the comfort of a soaker tub. We determined the client did not want traditional nor contemporary, but specifically preferred a "Transitional" design for which Suzanne was able to guide my client through the process. If you haven't shopped for fixtures, you will find it's like a candy store... you want to have each and one of every thing which can be overwhelming to decide which to buy; this is where my company comes into play in working with our clients and our vendors/suppliers to make the determination and narrow down the choices. No one has time to look for pricing of 10-20 different items. Have an idea of what you want, limiting to 2-3, if you value your time. What has been more valuable is learning the difference from items bought on Amazon, Ebay and even the big box... they are very cheap with plastic parts and that will not backup with any warranty outside of a short amount of days. This is what my saleswoman taught me and I share this knowledge with my clients. The young woman in Frisco's remodel? She LOVES her Kohler soaker tub and the matching fixtures for the tub, shower and double sinks. Everything looked like it was meant to be and the plumber was able to install all fixtures with ease as we had everything needed, the first time. It turned out beautiful and the homeowner was overwhelming pleased. The best part for our company was the efficiency in getting the materials. Although not everything came in at the same time, Suzanne Chance communicated what was ready for pickup and the status of pending items. She took the time to write on the invoice which listed all components, making a sketch of each product on the line which helped in understanding what goes with what. She labeled each box for better clarification and the plumber was able to install all fixtures with ease as we had everything needed, the first time. Loyal Customer/Contractor

We bought items from Apex almost a year ago for a bathroom remodel and paid the invoices we were…read moregiven in full. We had to order our shower kit again because our contractor scratched the original one. We placed the new order and paid in full. A couple days later, we noticed another charge on our credit card from Apex and I called and they said their accounting system was really old and it was some shipping charge and a credit was issued. 2 days later another charge popped up for the same amount and I called back. Now, somehow it's an unpaid balance from the first purchase almost a year ago? They will not tell me what this was for and we paid everything in full both times we ordered. They did not notify us of the charge and charged it to our credit card without our consent! No one will provide any info about this extra charge. I emailed their accounting person and she will not respond. If you're looking to get ripped off or want unexpected, unauthorized charges on your credit card, shop here!

I do not often write reviews, but the service here was so exceptional that I made sure to write…read moreone. We worked with Joe Stanford and he was so helpful and knowledgeable in helping us with design choices for our bathrooms and kitchen. Would 100% recommend to anyone.

Went to Kohler to take a look at the kitchen and bath fixtures as well as the sinks. We were…read moreassisted by Joe Stanford and had such a great experience. He knew all the Kohler products so well and gave us great advice regarding our new build home. Would 100% recommend come to this Kohler and working with Joe

Rockler is an excellent place to buy things for woodworking, avoid the employees they don't know…read morecarpentry

I am totally impressed with the customer service we receive every time we shop at Rockler. The…read moreemployees are very personable and friendly. It is obvious how much they enjoy their jobs because they are helpful and give great advice and ideas. If you ever need woodworking tools, gorgeous wood, or craft ideas, be sure to visit Rockler!

Huge thank you for a job well done. The work would've been too hard for me to do myself and they…read moredid it in one day! Now it works like a brand new mower. Thank you so much! -Myra

Extremely Disappointed - Terrible Customer Service I had a…read morevery frustrating experience with Classic Turf Equipment that I feel needs to be shared. I visited the Arlington location looking for a specific part. While they didn't have it in stock, they told me the Mansfield location had one left and kindly offered to call and place it on hold for me. They confirmed it was being held by someone named Adrian, and I made it very clear I was driving an hour in traffic to get there and needed it placed on hold without question. They assured me it was taken care of. When I finally arrived at the Mansfield location hot, frustrated, and in a rush to get the part to my mechanic I watched Adrian chatting with a friend for about 20 minutes. Then I watched him sell the very part that was supposed to be on hold for me to that same friend while I stood there waiting. When I finally got to the counter and told him I was there to pick up the part he put on hold, his response was: "Ahhh man, I just sold it." No apology. No effort to help. No concern for the fact that I drove an hour because of his mistake. Not even a simple "Let me fix this" or "Let me find another one or offer you something for the trouble." Nothing. I've never experienced such blatant disregard for a customer. This wasn't a mix-up this was careless, disrespectful, and completely unprofessional. I will never shop at Classic Turf Equipment again and hope the owner or management sees this. Your employees represent your business and this was a complete failure in customer service.

I truly love this location vs the Mansfield one. The variety of items seem to be a lot more and the…read morecustomer service is on point. My family came in to shop for our bathroom renovation items and the employees all were so helpful. The ones that stood out to us was Luis and Alexis. They both were very patient and gave us so much good advice. We came near closing time and did not feel rushed by anyone at all. We will definitely come back here for the next renovation.

Employees were very helpful. We had a lot of questions and they had the answers. They even…read moretransferred our order to a different store for pickup

Freddie gave us great customer service! So friendly and helpful when it came to suggestions on…read morepicking out the shed that worked best for us. We can't wait to see it installed in a few weeks!

They built it 10'x12' - September 8, 2021, did exactly what they said and had promised to do. The…read moreinstallers stayed at it. It took about 3 hours to complete. Happy with salesman Robert. Had a problem with the city over permit so I was glad I let company take care of it. Overall, not cheap but u get what u pay for.

A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I started my day with a leaking kitchen pipe. I took the piece with me and headed to Ace. Of Course…read moreI could not find a match to what I brought in! So I asked an employee for assistance. She called over her walk-in talkie.... And that is when Steve (guy in the black shirt) walked into my plumbing emergency. Steve told me I was totally in the wrong aisle and he confidently took me where I needed to be. He took the nasty used pipe out of the old grocery bag I had it in, and got to work. He found everything I needed. He had to cut the pipe as mine was not able to take a kit piece. By bringing the old piece in he was able to cut what I needed to size. I was in and out, so quickly! Thank you so much Steve!!

I can't say enough about the Leslie's Pool on Cooper in Arlington. They stand by their products and…read morehonor the warrantees within the week they expire. Saves us a ton of money and keeps us as a returning customer. No hassles and quick turnaround. We started with them in August 2020 when we moved here. Never an unpleasant experience. Joe the manager helped us today and he was awesome!

This is my second review of this establishment. Once again, they have far exceeded my expectations…read more I dropped my Polaris pool vacuum off for repair about a week ago. I received an email a couple of days later that they had my parts on order. This morning, the technician called to let me know that they are not able to repair my pool vacuum but that they contacted Polaris on my behalf, and I can expect a new unit to be shipped to me within 7-10 days, at no cost to me. Exceptional customer service, in a timely manner. I really appreciate this business.