I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

Wow this place is surreal! I don't think I have met a ruder bunch of men all together in my life!…read moreThen to top it off the way they treated a woman who was just looking for an item and asked for help, was beyond rude. Offered her absolutely no help and she ended up just leaving. These guys haven't evolved from the 1950s. Avoid this place it's not worth the indifference!

The men that work in the store are sexist and dismissive. If you are wanting to use this store-send…read moreyour brother or husband or man friend in. My guess is they will get polite service. The store was well stocked and I found the product (only location in Baltimore that had this item), but I will never never recommend this store to anyone. This kind of discrimination against women went out of style 20 years ago. I feel sorry for the wives of these men.

My dad and I have been working on my backyard for a while this summer. I have purchased mulch,…read moreplants, fencing, and a shelf at this place and I find it very consistent (I also purchased a lot of items when I got my house about a year ago). During COVId-19 times they enforce the use of masks and it feels clean and organized specially the gardening section which it outside. The curbside pick up service has been excellent; it is organized and timely. There are parking spots for customers getting pick up orders. My only issue is that they don't do curbside pick up for all items (this may be a company-wide thing rather than a specific location thing). What needs improvement: being able to find someone to help you find something can be really difficult, staff doesn't always seem approachable when I need help. This is an overall image but as always you have the good, approachable helpful staff and then the ones that aren't so helpful; service is just not consistent. Also the supplies here have been running low; I had been wanting tomato cages for a while and went 3 times and they were always out of the tomato cages; same thing happened with sod (went to the competition to get these). I'm summary I have had overall pleasant experiences here, but customer service can improve a bit and they need to maintain their items in the warehouse.

Bought a Milwaukee hammer drill from Home Depot in Timonium, MD in May 2025 because of Milwaukee's…read morereputation and 5-year warranty. After only two projects, the drill completely stopped working. I went to the Timonium store for help with the warranty process, but neither the clerk nor Store Manager John seemed interested in assisting. I've spent thousands on Milwaukee tools over the years, and this experience was extremely disappointing. Premium tools should last longer than a year and two projects, and customers deserve better support when a product fails. John the store manager couldn't take the time to give me any solutions. Home Depot responded with below but provided no additional assistance.

Excellent customer service by Tim in the appliances. My microwave broke and I didn't realize how…read moremuch I used my microwave until I couldn't use my microwave! Lowe's had lots to choose from that were over the hood just like I needed. The unfortunate thing was that they only had one in black, it was unbranded and only came with Spanish instructions. Luckily, I read Spanish so was able to follow along as my hubby and I installed the beast ourselves. About lost a digit or two in the process, but we had it installed and working in no time. Great sale price and hoping it works for many years.

Terrible customer service. Went looking for water filter. I am not a plumber. Was looking at the…read morevarious filters then saw a box that may have been the size I needed so I decided to look at the box to see if indeed it would fit. No one in the area but then all of a sudden 3 employees pop up and the one older employee (I believe is the manager for that dept. because I have seen him before lurking around trying to dodge customers). He says in a very loud voice is there something I can help you with Sir.. I was taken back by his loud tone. When I said yes.. he came over in an almost bothersome manner and said this is where we have the filters then proceeded to go on about his business. No questions asked as to what size I'm looking for or brand. I found it very very strange. Not helpful at all. Terrible service. I'm still confused as to what filter to get as I never really got any help.

I am a licensed contractor in Md. I needed a new well tank so I got a "Water Worker" from Home…read moreDepot for $350.00. I had my guy go to Schumacher Plumbing Supply to buy two 1" connectors. They should have been less that $20.00. They (S&S) charged me $50.00 each. That Home Depot "Water Worker" tank lasted 5 weeks. I tried to buy a X-Trol brand from Schumacher and Seiler. Their price to me was Over $1,650.00. I was angry! I went to NorthEastern Supply and got the same tank for $820.00. The $50.00 connectors at S&S were $15.00/ea at N.Eastern Supply. I called S&S and asked what they were doing and I was told that even as a licensed contractor, I didn't have an account, so, they charge list price And Nobody Else does that. To the average citizen I say do Not go there unless you want to be gouged by them. Schumacher and Seiler??? Stay Away unless you have money to burn.

Horrible customer service. No one present in showroom who could assist you. Michelle (manager) is…read morealways out with family issues, doesn't return phone calls even when texting her private phone, missed deadlines when quotes would be ready with no communication. Walked into showroom 3 times. Last time was tossed around from person to person since Michelle was out..one person Lisa said she was so sick with eyes burning and didn't want to get me sick, other person had a client coming in soon and she could get me started but had to stop when client arrived. I was there for a modification of a long awaited quote before my departure out of the county. Referred by contractor who is doing bathroom remodel. They actually asked me to come back tomorrown after they contacted Michelle and she was not coming in by noon. I tried to work with Harford Road showroom and the quote but referred back to Timonium. They just lost $5,500 sale to Ferguson home.

This location was clean & staff was helpful. They definitely needed more stock/options…read more Easy parking. Checkout line moves too slowly.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

WILL AT THE BEL AIR, MD STORE NEEDS A RAISE! I was at Home Depot & Lowe's today asking questions…read moreabout my bench grinder. One didn't know the difference between an angle grinder & bench grinder and the other store didn't know what I was talking about to have a conversation. WILL knew exactly what I was talking about, gave suggestions and advice. Get that man off brooms and in a Manager's Office.

This was my first time at a Harbor Freight Tools. I was looking for a very specific drill piece,…read morewhich was extremely costly in other stores. So, I figured I'd stop in and see if they carried the item and cost for reference. Not only did they carry the particular item, but it was a fraction of the cost. Needless to say, we made the purchase. Aside from this specific example, this store has (at first glance) almost any tool you could dream of. I would highly encourage someone looking for tools to drop in. Hopefully you find what you're looking for. I'm so happy I came across this store and, had I know, would have shopped here for tools sooner.

James was great to work with! He was helpful, patient, and didn't pressure us into buying something…read moreright away. He was very knowledgeable about the install process which was helpful. We'll definitely be back!

Do not recommend!! Purchased a new refrigerator and within the months the handle came off damaging…read morethe stainless steel door. They refused to replace because they consider it cosmetic.