I worked in high-end hotel service for years and basically lost faith in travel agents, many of…read morewhom may not have their customers best interest in mind. ETC has completely turned that around. They are thorough, detail-oriented, helpful, gracious and actual save us money - I would not trust my travel plans to anyone else!

What a fantastic experience to work with Executive Travel. I am so happy I contacted them and…read moreutilized their expertise. I would have paid double trying to find these travel plans on my own. Tina hooked me up with an amazing flight, was highly communicative and flexible. I highly recommend working with this travel agency! Give them an email or a call!

I wanted to wait until I returned from the trip before rating them a full 5 stars, but everything…read morewent swimmingly and they certainly deserve it : ) Tell your friends!

Camille with the Travel Team went above and beyond our expectations. We had booked a trip to…read moreAustralia and New Zealand and left everything to Camille to plan everything for us and we were very pleased with the quality of tours and the timings of everything including the flights. Camille was always available to answer my emails before, during and even after travel. Can't wait to book our next trip with the Travel Team!

Lake City Travel staff has been the most helpful and knowledgeable travel agents I have met! They…read morehave helped us navigate through the tour maze and made fabulous suggestions to make our travels the best and most memorable. We have experienced several trips to Hawaii through them and they have made our trips seamless; from hotel reservations to air destinations to excursions, they have lead the way for us. They are always professional and their experience with traveling is just what us novices needed. David Seattle

Tucked away in this unsuspecting stretch of Lake City is the best travel agent in Seattle! We…read morebooked our honeymoon through Lake City Travel, and are so happy to have found Josie, our go-to agent there. She is a gem; the best travel agent I've ever worked with in all my years of traveling, actually. She has been able to help us find the right travel opportunities for our style and helps us navigate the logistics. Josie was always a step ahead of us on our last trip to Australia and New Zealand, and right now she's helping us plan a trip to Myanmar (formerly Burma). She is thoughtful with our questions, quick with responses, and pays attention to the details (she even told us a shortcut to spare us the agony of going through TSA 2x at LAX). Josie's level of service and insight has made us big fans. I have a feeling we'll see more of the world because of having her on our side! If you're looking for a Seattle travel agent (or a travel agent anywhere, actually), you're in luck. And you're welcome! ;)

So far my experience with Bella Roda has been nothing short of amazing. From getting me extra…read morebonuses for my cruise to adjusting when my cruise was accidentally double booked, working with Rosa and her team has been smooth sailing. LOL. Enough puns and just work with them already

Rosa did suuuch an amazing job booking my Viking cruise she arranged my transfers and my personal…read moreafter stay in Rome! I wouldn't recommend anyone else!

Barbara's response time is incredibly slow. I looked back on my email history and my first email to…read moreher was sent on 4/5 but trip details wasn't finalized until 4/25. All she had to do was book lodging in 2 cities, train tickets between cities, and one tour. On top of slow response time, she offers little travel insight. She also charges a fee for her services, first time I have ever been charged by an agent, and felt stuck with her as a result. My next annoyance was lack of customer service. I called her to introduce myself and she blurted out all these things she wanted me to put in an email for her to start trip planning. Personally, it would have been more professional for her to provide me a quick questionnaire to fill out to make sure she had all the necessary information. Then as she was slowly booking things, at one point I had asked if she could put all this information into one summarized document. I'm not asking for much here... and her response was, "Unfortunately, they are all E-documents through separate emails. I suggest you print them all out as paper document to take with you, while keeping the bookings/confirmations in your email as back up." Hmm, weird because every travel agent I have worked with in the past always provided me a summary sheet without me even asking. Had she taken the extra 5-10 minutes to just PDF all the documents into one neat file for me because that was all these separate documents were, she might have actually come off as a professional instead of lazy. This just further agitated me that I had to dig through a bunch of back and forth correspondence with her to find these documents. When I arrive in Rome, my annoyance with Barbara just goes through the roof. My accommodations in Rome is not this cute modern apartment that I was shown but a gross old Italian mess with couches dating back to my grandmothers era. The place is so dusty that my husband and I were congested every night (it was fine once we were outside). At that point, I lost it and sent Barbara a pretty nasty email. After almost a full day of travel, I just wanted to relax and I was far from that. I asked her at one point in our correspondence, prior to my trip, if the place she booked was like an airbnb, which I did not want, and she assured me it was not and ran by a hotel group. It wasn't. It was basically some Italian guy who's father owned a couple units in this building and they were doing short-term rentals. I should know, I own a short-term rental so I am very familiar with all this. Upon my disappointment with the place, the guy tells me the hours he's available which on Sunday was like 12pm-7pm. Does this sound like a hotel management group? Shouldn't Barbara have researched into this a little farther if i specifically asked her if this was like an airbnb? Had she simply googled the name of this residence she would have seen on other sites that there are different apartments types but she only looked at TripAdvisor and there was not much reviews. Fact is, she did little to no due diligence and now I was stuck in something I would have never agreed to had I known the truth. I told her I was scared of what she put me in for the Venice portion of our trip but she cancelled that because they had issues with my credit card... a total blessing in disguise since that was probably another airbnb. Barbara suggested we do a late train to Venice and our arrival wouldn't be until 11pm so chances were I probably had no way of getting into the apartment because she didn't think to ask about all these details prior. Her knowledge of travel is either very antiquated or she's just careless or both. I don't know but either way I paid the price for it. I spent my first day in Rome scrambling and researching to find a new hotel for Venice. Barbara offers to help but I have lost all trust and faith in her. I also wonder if she only reached out because i started cc-ing my friend who referred me to her. Barbara calls me and tells me that my "expectations and price don't go hand in hand." Such a huge slap in the face when I was already boiling with anger in a crappy old apartment and it didn't make that much sense to me because I have stayed in Europe before and have always been able to find nicer hotels in this price range. Upon my review of our emails, I point out to her with our email as backup, that she misunderstood my budget and it was in fact DOUBLE of what she thought. Had she carefully read my email to her early on or clarified with me if she was unsure, this mess perhaps could have been avoided. I tell Barbara that I should be refunded for my accommodations in Rome because I specified to her early on I didn't want an old style place or something that was ran like an airbnb. She tells me if I feel this way, I should take it up with my credit card company. What a great way to end my vacation when I go home... argue charges because my travel agent didn't do her job.

I contacted Barbara about booking a group trip (10-20 people) and to get a quote. I sent her all…read morethe information I had found on Expedia so she could research options. She replied that I was looking for a "deal"... well of course I am! What person when booking a trip isn't looking for a deal? Should I be paying double? Her reply was rude, arrogant and extremely unprofessional. She wasn't willing to help me unless I was to pay a consulting fee, which is strange because every other travel agent/agency I have contacted is willing to do so. I wish I could rate her service/business as -5 stars. Unless you have a relationship with this woman, or are willing to pay her special "fee" don't bother to contact her.

Top notch handling, planning, and value for my vacations, complicated trips, and definitely…read morecruises. Vacations Via Valerie definitely has a talent and a passion for getting us the best trip for our budget; much better than I could organize myself, and I don't have to spend my precious hours scouring the travel bot sites. The trip itinerary app they utilize makes travel days so much smoother and less stressful.

Fantastic location. The location was steps from the commons and a 5 min walk to state street. Easy…read morecheck in and and out. HIGHLY recommended. Check out Stoddards next door for a drink and JM Curleys for a grilled cheese! The location was taken care of, and Nika was very responsive and helpful. She offered suggestions and links to help me out when I had questions. Nika was easy to communicate with, her instructions were clear, and she was available for questions. The white towels actually looked white, and it looks like they took pride in their location. The apartment was well stocked, but we did end up buying and leaving some laundry detergent there so we could wash out towels. All in all, it was the best AirBNB I have ever booked. Definitely give it a go!

I had a reservation booked via VRBO with Barsala in Tampa, Florida. The reservation was booked for…read moreover two months. We were so excited because my brother lives in the same complex and it was going to make our family visit so convenient! 24 hours prior to arrival, the nightmare began. I received a text asking to check-in for my rental and I happily did so. I received all the necessary information - i.e. the unit number, the key codes, rules, etc. My family was excited! Then I received an email from VRBO about 4 hours later (and less than 24 hours from actual check in) stating that my reservation was cancelled. No calls, nothing. Just a generic email from VRBO. I thought it was a mistake and called Barsala directly. How could my reservation be cancelled? It was paid in full and I just received all the detailed check-in info?? The Barsala rep I spoke with didn't have details regarding the reason my reservation was cancelled but she saw it was definitely cancelled in the system. I requested a new unit and she said that there was indeed availability so she booked me a new room. I asked for confirmation many times that I was good to go - and she said yes. She charged my credit card and sent me the confirmation email and recommended I check in immediately via text, which I did. All seemed good to go! Thank goodness, right?!? BUT, as soon as we landed at 2pm, I got a text saying, "we apologize but your reservation has been cancelled. We appreciate your understanding". WHAT?!? Less than 3 hours until check in! When I got the text, I was literally walking to the rental car company at the airport. I was traveling with my mother and two children, both under ten! It was a complete and utter disaster. I called demanding answers, and nothing. All I got was that they were overbooked. I requested a call from a manager. All I got was a text saying sorry, they were over booked. To make a long story short, we finally found a hotel room - 25 mins away from where we intended to stay - and paid way more than we anticipated I WOULD NEVER DO BUSINESS WITH THIS OUTFIT AGAIN! I wanted to leave a review on Barsala's site, but they won't let you - not surprised! And I wanted to review via VRBO, but I can't because they cancelled my reservation outright. I will say, Barsala did provide a full refund - twice. And thanks to VRBO, they are very accommodating for the mishap and are paying the difference in price (they've been great to work with). But it was a nightmare and Barsala provided no help or care in making things ok. STAY AWAY!

Logistical disasters abounded! Went on a "luxury wine and food tour" that was 50% luxury and 50%…read moremotel six. The five day stretch in the middle was a bumbling mix of terrible winery, a jolly tour guide who knew nothing about food or wine, a moldy hotel bathroom and endless hours on a small bus. Had to pay extra for a suite and then had our suite given away to another couple on the tour - with no offering of a refund until we called it to their attention. Fortunately the first hotel was lovely and the last three days saved the whole trip. I paid way too much money for such mediocre service and accommodations and transportation. Trust level with this agency is 0. Never again

My experience was with one agent only so I can't say how the rest of the agents are. She was…read moreunprofessional and unfriendly so I decided to take my business elsewhere.