Freddy and Andy were outstanding. They resolved our long-standing technical issue. We are so…read moregrateful. I am a long time, BMW owner and have dealt with many dealerships. This one is hands-down, the most professional and knowledgeable dealership. We purchased our car here, and also had a long-standing technical issue resolved. These guys are top-notch!

Thank you, BMW of Wesley Chapel, for adding diaper change stations!…read more Six months ago, I left a review noting that there wasn't a diaper changing station in the men's restroom at BMW of Wesley Chapel. I'm happy to report that things have changed for the better, and I'm genuinely impressed by your responsiveness and commitment to families. What I appreciate Thoughtful design:** The diaper changing stations are conveniently located, clean, and well-stocked. Family-friendly environment:** It's clear you've put real effort into making visits easier for parents and caregivers. Professional service mindset:** It's reassuring to see a dealership take feedback seriously and act on it. Why it matters As a parent, small conveniences like this can make a big difference in what should be a stress-free service experience. It demonstrates respect for customers with children and a dedication to high-quality, inclusive facilities. Recommendation If you're visiting BMW of Wesley Chapel with a little one, you'll appreciate the added convenience. Thank you to the management and staff for listening, acting, and continuously improving the customer experience.

I recently bought a used 2020 Nissan Armada from Ferman, and the experience exceeded my…read moreexpectations. It's clear management has built a customer-focused dealership, and that showed throughout the process. Gheorghe Donici was outstanding, he was personable, professional, knowledgeable, and easy to work with. He answered all of my questions thoroughly and made the entire buying experience smooth, stress-free, and enjoyable. I highly recommend Gheorghe and the Ferman team.

The sales department is ok, a bit pushy but what car dealer isn't. The service department is…read moreterrible!!!! They outsource the phone support so it is literally impossible to call service when your car is in the shop. The best they can do is send a message that never gets answered. I bought my car less than a year ago and am heading in for my fourth service appointment to fix sensors and engine components.

Been in the car business for 60 years in Tampa this is one of the most expensive shop I've been to,…read moreI would say if you could go to the franchise dealer

I rarely post reviews but felt the need to post on this company. I own a Mercedes and any time I…read moreneed to have work done it is overpriced and time consuming. After being recommended to V W Moters, I had my car towed to this company because it wouldn't start. The owner quickly troubleshooted and fixed my car within the same day. I required 2 new batteries and when I picked it up later that day, it started back up with no issues. The prices were also fair and reasonable compared to what a Mercedes dealership would have charged me. Fast forward a few weeks and I noticed my brakes were going bad and called last minute on a Friday for an estimate. Although closing within the hour he asked me to bring the car by for an accurate estimate. Turns out my brakes were so bad that they were metal on metal and he didn't feel comfortable with me driving off with my car in this condition. Since I have no other form of transportation I was offered a vehicle to drive if he could not get the parts in and car fixed by the following day when they close at noon so that I could get to work on Monday. Very grateful for this kind gesture but I declined since I live close by. My car was ready by 10 am the next day and again, the price was fair and much cheaper than the dealership. I highly recommend this family owned business. Everyone there is super nice and professional. The prices are fair. The work is reliable. I will continue to bring my vehicle here in the future for any car related issues as well as referring my friends who are looking for a trustworthy mechanic.

Had a really pleasant experience recently here, and in fairness I'm writing an updated review…read more **My Experience was with Service Department** I recently had an issue with my Kia and needed to have service asap. Was really close to this location, so despite the poor experience I had previously, decided to give them another shot. Not only did they take my car in without appointment on a Saturday afternoon, the issue was quickly diagnosed and attempt made to repair quickly. Communication and Customer Service was great, and exceeded my expectation. Shoutout to Axel and the team there in service for taking care of us on short notice!

Only go here if you want to get ripped off. After Inpaid for my 90 dollar oil change I noticed it…read moresaid Morgan Group on my receipt, then it all made sense. These are some shady rip off artists here.

I am spending a few days with my daughter in Wesley Chapel on my way to Bonita Springs. On…read moreThursday, my air conditioner stopped working, then my car began to overheat. Fortunately I was only 6 miles from Hyundai of Wesley Chapel. My service advisor, Jasmine, could not have been better. She was courteous, professional and thorough and showed empathy to my situation. Without an appointment, she was able to get my car in the shop and diagnosed within a few hours. She said they could complete the repairs (broken thermostat and 4 hoses) by the next day. The air conditioner was affected by the broken thermostat so it was fine after that part was replaced. Jasmine updated me several times during that next day on the progress of the repairs. The dealership and Jasmine in particular were first rate.

This is the worst car dealer I have ever been to in my life. I brought my car there to be fixed…read more They kept me in the waiting room over five hours then they kept my car for five days after telling me lies. After telling me different things wrong with my car, which they ended up telling me was not the problem they still charged me and they gave me my car back, not fixed and with another issue. They lie and say they put a part in which they didn't. They also lie and say they won't charge you and they still charged me. Their customer service everyone I dealt with was awful. I highly recommend you avoid this dealership.

I had to get my a/c compressor and clutch replaced on my 2015 Tacoma...regrettably same issue I had…read moreon my previous Toyota trucks. Alex the technician did a wonderful job as it was very cold on my drive home. I also had an oil change and fluids flushed. Joshua Hoover my service advisor was amazing! He informed me the compressor and clutch was on back order until Aug but we talked through after market parts, etc. I will admit I was hesitant to bring my truck to a dealer as quite honestly I prefer to give business to individuals versus a corporation; however, my husband convinced me otherwise and I am glad he did. As long as Joshua is there and I can schedule through him this is my "go to" place from now on. I appreciate his sincerity and truthfulness throughout the process. He kept me in the loop. I cannot fail to mention how personable he is as well. Fantastic experience!

I had a very disappointing experience with Nicole Watkins at Toyota in Wesley Chapel. From the…read moremoment we walked in, it felt like we were an inconvenience rather than customers. We simply asked where we should go for assistance, and her reaction made it seem like we were interrupting her day. There was no welcoming attitude, no willingness to help--l just visible frustration that we approached her. Customer service is the first impression of any business, and unfortunately, this was one of the worst experiences I've had. Interactions like this reflect poorly on the dealership as a whole. If someone is working in a customer-facing or service department, there should be a basic level of professionalism and courtesy. Based on this experience, I would not return.

This place is straight up joking people. I have purchased and leased Audis VW and BMWs. I have…read morefamily in the business and I know my numbers well. We are loyal VW owners and have been with them for over 11 years. I went to finance my leased vehicle so I have my residual I have excellent credit. I went one day spoke with John who gave me numbers. Payments were higher than expected. I asked for the breakdown. They were so hesitant to giving me the breakdown until I said they are playing games I had to really demand what I am entitled to. Gave me the breakdown and I see they put my credit as a low tier even though I have excellent -786 credit at a 6.9% I did my calculations called my people and they immediately said it was way over priced. I left I came back to run numbers again after paying off the lease in full. Only a week after the first visit. So John (super nice guy) said the numbers would be a bit lower once paid off. Did it! Done. I go back met with a nice guy super chill today (forgot his name) but the manager was a JOKE . Dude presented us with 8% rate AFTER LITERALLY SAYING RATES WERE DOWN. Again NO BREAKDOWN I laughed and showed them I had pictures of what the offer was a week ago and said I'm out. So here's my review BEWARE OF THE GAMES THEY PLAY HERE. The manager really loves to scam people and play games I'm not here for it. Don't waste your time. Research your rates research and calculate what you should actually pay and don't let them fool you. Again let me be clear the sales team is nice but the managers are there to be clowns.

I saw commercials for this VW dealership. Some guy ( owner) keeps saying We stack em deep and sell…read morethem cheap folks so come here and see him before you buy a VW. So we did " go there" looking for him, oh no he wasn't there. Look do yourself a favor and look at the reviews and ratings for this place. Save yourself time you can never get back. Go to another VW dealership, we did.

We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

Kristen and Kevin helped me. The lobby is immaculate. There is a coffee machine and snacks…read more Everything looks brand new. The exterior and grounds are clean and tidy. I recently had an alignment performed. I had serious concerns following the service. I have a Toyota 4Runner that just had new tires installed at Costco immediately prior to scheduling alignment service. There were 33,500 miles on the vehicle. The vehicle was in perfect condition. Prior to alignment, there were no signs or symptoms that indicated needing alignment. The reason I scheduled alignment was because Costco recommends alignment every 12.000 to 15,000 miles. I used the Costco program for a referral to Christian Brothers Automotive. Before the alignment, the vehicle had no steering wheel play, drove perfectly straight, and the steering was tight and responsive. After the alignment and before taking payment, Kevin showed me the attached measurements. He explained that a negative 2.9 caster measurement on the left and right indicated major problems that are expensive to repair: steering rack, tie rods, ball joints, and linkage. I asked Kevin how these very serious and expensive problems could suddenly appear on such a new vehicle. He provided no answer. This was a shock. I have had many services on a regular basis and no mechanical problems existed. There were no signs or symptoms indicating that my vehicle needed any repairs. Toyota has used Six Sigma principles for more than 35 years and is recognized for having one of the lowest errors per million of any automobile manufacturer. In my lifetime, I have not had a single costly or serious issue with a Toyota or Lexus. After alignment service, I experienced significant steering wheel play. The steering was alarmingly loose. I could move the wheel left to right a great distance without an immediate response from the vehicle. The vehicle pulled strongly toward the center of the road. A second of inattention or glance away from the road could result in a cataclysmic head on collision resulting and death to multiple drivers. These issues - loose steering and center drift - did not exist prior to service. A drift to the center line is extraordinarily unusual. A negative 2.9 front left and right measurement causes loose steering wheel play and the very unusual drift to the center line of the lane. This measurement could have alerted Christian Brothers that the alignment was not done correctly. Instead, I was led to believe I needed thousands of dollars of repairs. The caster measurement is normally a positive 2 to 6. A negative measurement is very unusual and indicates the alignment was not done correctly or there are the very serious and expensive repairs needed. Google says: 1 Negative caster of this magnitude can cause: 2 Excessive steering wheel play and looseness. 3 Reduced self-centering of the steering wheel. 4 Poor straight-line stability and drifting behavior. I called Christian Brothers immediately after leaving and Kristen gave approval to come back. I am thankful that I went through Costco because I was not sure what would happen. I asked Kristen about a fuse when I arrived. Kristen said it was $175 for diagnostics and explained that some vehicles need a $400 software to repair some issues. For example, a new Jeep had a drivers seat lumbar support stuck in the fully extended position. This could only be repaired with a $400 software update. Members of the fellowship appeared to come in for service, call the owner and chit chat with the owner in the lobby, get service at no cost and immediately leave. After the alignment, I was worried. I did not sleep the night before returning for the alignment measurement adjustment. Christian Brothrs completed a re-inspection of the alignment measurements. The caster angle measurements appear to have a positive range. The steering is once again tight and responsive and there appears to be no unusual center drift at the moment. My vehicle is back to normal and has tight steering responsiveness and no unusual drift. This was a stressful experience and emotionally exhausting. I missed work on 2 days to have the work done and repaired. After the alignment was repaired, the AC was blowing hot, even when turned off. My AC was ice cold before I went to Christian Brothers. Now, it blows lukewarm. I did consult Google about this issue and talks to a neighbor that worked in an auto dealership for 30 years doing maintenance and repairs on vehicles and has had his own business for the last 10 years. I have seen my auto mechanic neighbor consult Google when I have a question about something. I also see my welder neighbor, who has been a welder for 40 years, consult Google on some repairs that are not directly related to welding even though he has decades of experience with electric, plumbing and refurbishing and repairing boats and vehicles. Going to Christian Brothers was a terrifying nightmare.

This dealership experience was shockingly bad. Please avoid at all costs. We were lied to in the…read moremidst of purchasing a used Subaru, promised they would make it up to us, then proceeded to undercut us again. Unfortunately, we will not be getting our Mazda serviced here, nor buying a vehicle from here, and we highly recommend other buyers or anyone getting their Mazda serviced to go elsewhere. This is a dishonest dealership. We leave very disappointed today, with our time wasted. Mazda of Wesley Chapel, do better.

Karim, Do you really think that what was done by your…read moredealerships was a challenge for me? Serving in Iraq was a challenge. Intentionally being deceived and screwed over by your dealerships with dishonesty wasn't a challenge, but a disservice. I have emailed you twice and provided all the supporting documentation you need to support my requests, yet you have not even acknowledged my emails. Your dealerships are not a member of the BBB because you don't want accountability for your business's practices. Shame on you! I am not a disgruntled buyer because of the outcome of my concerns! I am upset because there has been NO acknowledgment of my concerns. There are plenty of reputable Mazda and Chevrolet dealerships in the Tampa Bay area that are members of the BBB and accountable for their actions, which I highly recommend others to pursue first. Your dealership will take advantage of anyone at any cost. Shame on you!

I purchased a 2007 Ford Mustang from this company back in April and I NEVER SHOULD HAVE! Before I…read morebought the car my girlfriend and I were assured that the only issue the car was the blend door actuator which was completely untrue. 1. The Throwout bearing starting going out 3 days after purchase 2. The driver side window isn't properly aligned 3. The car leaks on the passenger side 4. The TPS Light flashes every time the car starts 5. The thermostat housing cracked within a three weeks of purchase When I called in about the throwout bearing I expressed that there was an issue and was told it wasn't something they would cover. This was an answer my brother wasn't even remotely happy with. When he called back he was told " The throwout bearing isn't my problem" And the list goes on! Learn from my mistake! Do not trust these shady people!

I purchased a super nice 2010 Toyota Camry from Factory Direct Auto. Todd was great to deal with…read moreand seemed to be an honest businessman. He showed me several cars and didn't try any high pressure sales tactics that use car dealers are unfortunately known for. The car I bought needed tires and he told me that even before I looked at them. The place is not fancy but I would rather deal with honest people with lower overhead than high pressure sales people at a fancy place! Hope to be back to purchase more vehicles in the future!