Freddy and Andy were outstanding. They resolved our long-standing technical issue. We are so…read moregrateful. I am a long time, BMW owner and have dealt with many dealerships. This one is hands-down, the most professional and knowledgeable dealership. We purchased our car here, and also had a long-standing technical issue resolved. These guys are top-notch!

Thank you, BMW of Wesley Chapel, for adding diaper change stations!…read more Six months ago, I left a review noting that there wasn't a diaper changing station in the men's restroom at BMW of Wesley Chapel. I'm happy to report that things have changed for the better, and I'm genuinely impressed by your responsiveness and commitment to families. What I appreciate Thoughtful design:** The diaper changing stations are conveniently located, clean, and well-stocked. Family-friendly environment:** It's clear you've put real effort into making visits easier for parents and caregivers. Professional service mindset:** It's reassuring to see a dealership take feedback seriously and act on it. Why it matters As a parent, small conveniences like this can make a big difference in what should be a stress-free service experience. It demonstrates respect for customers with children and a dedication to high-quality, inclusive facilities. Recommendation If you're visiting BMW of Wesley Chapel with a little one, you'll appreciate the added convenience. Thank you to the management and staff for listening, acting, and continuously improving the customer experience.

I purchased a 2007 Ford Mustang from this company back in April and I NEVER SHOULD HAVE! Before I…read morebought the car my girlfriend and I were assured that the only issue the car was the blend door actuator which was completely untrue. 1. The Throwout bearing starting going out 3 days after purchase 2. The driver side window isn't properly aligned 3. The car leaks on the passenger side 4. The TPS Light flashes every time the car starts 5. The thermostat housing cracked within a three weeks of purchase When I called in about the throwout bearing I expressed that there was an issue and was told it wasn't something they would cover. This was an answer my brother wasn't even remotely happy with. When he called back he was told " The throwout bearing isn't my problem" And the list goes on! Learn from my mistake! Do not trust these shady people!

I purchased a super nice 2010 Toyota Camry from Factory Direct Auto. Todd was great to deal with…read moreand seemed to be an honest businessman. He showed me several cars and didn't try any high pressure sales tactics that use car dealers are unfortunately known for. The car I bought needed tires and he told me that even before I looked at them. The place is not fancy but I would rather deal with honest people with lower overhead than high pressure sales people at a fancy place! Hope to be back to purchase more vehicles in the future!

I would not recommend going to this dealership to purchase a vehicle. While my sales guy was nice,…read moreI didn't feel great about my purchase after it was all said and done. I felt rushed out after completing my financial documents. I did not get the full Mercedes Benz courtesy experience. If my dealership in Orlando had this vehicle for purchase, I would have returned back where I purchased my first Benz. I now know that every Mercedes Benz Dealership is different. If you are looking to purchase a new vehicle, go somewhere else. This is not the place.

Well my salesman made it happen ! Without Felix I would not own the MB in my driveway. 2 weeks…read moreand 4 trips to the dealership and we are now happy owners! Felix did an amazing job even when he had others putting restrictions on him. Felix came thru under extreme static from both sides and certainty not much of a reward. Felix gets 3 gold stars for his professionalism and HE MADE IT HAPPEN! We got a good and fair deal that was full of hurdles both expected and unexpected. Though we took different paths to get to a fair deal MB of WC and I completed the sale with smiles and hand shakes.

Dewayne was knowledgeable and curious. Most importantly honest. My Mini has not given me any…read moreadditional problems. I drove to Saint Pete with no stalling problems. I'm just grateful & will keep using MINI OF WESLEY CHAPEL as my service choice. Thank you

I've been there twice so far and it's always such a mediocre experience. I go for my regular…read moreservice visits. Cons: 1) I get passed through multiple service people while I'm there, because the one I start with never seems to be around after they get me started 2) I have to keep checking in with them on the status of my car, they never proactively follow up. I was there for routine maintenance and it took 4 HOURS. And that was with me pestering them several times during the time. They told me 1.5 hours max. Same thing happened last time I went. Although they did eventually send me the video inspection. 3) My extended warranty/Maintenance + was expiring in a few weeks, so I asked if they could give me the cost of continuing it. I had to chase them down for that too. I had questions about something they said was included, that clearly wasn't on the service website. They basically said, trust us, it's included with zero follow up. I guess they like losing additional service business. I chose not to extend or renew. Pros: 1) They do have wifi and a nice sitting area with drinks, coffee and snacks 2) There is also TV to watch in the waiting area and clean bathrooms Honestly, if they weren't the closest dealer, I would find another one. The lack of customer care is astounding.

I was in Tampa visiting my son. My son's car was in need of…read morerepair while I was in town and I was referred to Tampa Bay Auto Care (owned by Tim Royer) by several friends. He diagnosed and analyzed my son's car issues and was great to work with. Very honest and does quality work with quality parts (I have several friends who go to him also). My son's car was going to cost more to repair than it was worth and he told me so. He then gave me a referral to someone who helped me find a great used car. I highly recommend Tim to anyone who needs car repairs.

Needed my car's AC fixed. Tim got me in quick, had a reasonable quote within two hours, and had…read morethe car up and running the same day with some ICE COLD air. Tim also provided me with a few items to consider in the near future but applied no pressure to get it done. I feel he was honest and only fixed what was truly needed. Thanks to Tim and the guys as Tampa Bay Auto Care.

At each visit for service a new problem which passed routine inspection at prior visit is found and…read moreis getting more expensive .Always marked critical until the service rep personally says it can be watched. I'm getting suspicious as this dealership changed and the loyalties between previous owners and loyal bought there - service there car owners was dropped.

I have purchased more than 10 vehicles from this dealership over the years and have always remained…read morea loyal customer. Unfortunately, my experience with the finance department has been disappointing. Despite my repeat business, I never felt that I received competitive financing or the best deal, and the interest rates offered were consistently higher than expected. Recently, I purchased a vehicle from another dealership and was able to secure significantly better financing terms and a much lower interest rate. That experience made me realize how much I had been missing out on as a long-time customer. While the sales experience has generally been positive, I believe the finance department needs to do a better job of taking care of loyal, repeat customers by offering more competitive financing options and greater transparency. Based on my recent experience, I will not be purchasing any more vehicles from this location. I hope this feedback encourages improvements for future customers.

When we walked in to inquire about a car we saw online we were not sure who to ask. Doug Ramirez…read moresaw that we needed help and couldn't be more accommodating. He was fair and the purchase of a 2021 Passat and our trade couldn't have been any smoother. Doug is the best!!!

This place is straight up joking people. I have purchased and leased Audis VW and BMWs. I have…read morefamily in the business and I know my numbers well. We are loyal VW owners and have been with them for over 11 years. I went to finance my leased vehicle so I have my residual I have excellent credit. I went one day spoke with John who gave me numbers. Payments were higher than expected. I asked for the breakdown. They were so hesitant to giving me the breakdown until I said they are playing games I had to really demand what I am entitled to. Gave me the breakdown and I see they put my credit as a low tier even though I have excellent -786 credit at a 6.9% I did my calculations called my people and they immediately said it was way over priced. I left I came back to run numbers again after paying off the lease in full. Only a week after the first visit. So John (super nice guy) said the numbers would be a bit lower once paid off. Did it! Done. I go back met with a nice guy super chill today (forgot his name) but the manager was a JOKE . Dude presented us with 8% rate AFTER LITERALLY SAYING RATES WERE DOWN. Again NO BREAKDOWN I laughed and showed them I had pictures of what the offer was a week ago and said I'm out. So here's my review BEWARE OF THE GAMES THEY PLAY HERE. The manager really loves to scam people and play games I'm not here for it. Don't waste your time. Research your rates research and calculate what you should actually pay and don't let them fool you. Again let me be clear the sales team is nice but the managers are there to be clowns.

I've had a really great experience with the sales staff here. Both Dustin and Tray have been…read moreextremely helpful, informative and not pushy at all. I appreciate that especially after visiting a few other dealerships.

I purchased my car here a year ago. I love my car. It's a Nissan Pathfinder. So after today I'll be…read moretaking it to Nissan for the services. This is why. A place advertises for great service. And what we thought would be total care of my car..... it is not. They don't even wash and vacuum it out. Isn't that a part of the oil change service when you go to the actual dealership? Or am I totally misunderstanding? Well that is what we got with my last car at the Nissan dealership. They took total care of my car. Loved that. Anyhow.... Lesson learned about true service. Not every place prides themselves on taking care of their customers.