At each visit for service a new problem which passed routine inspection at prior visit is found and is getting more expensive .Always marked critical until the service rep personally says it can be watched. I'm getting suspicious as this dealership changed and the loyalties between previous owners and loyal bought there - service there car owners was dropped. read more

I have purchased more than 10 vehicles from this dealership over the years and have always remained a loyal customer. Unfortunately, my experience with the finance department has been disappointing. Despite my repeat business, I never felt that I received competitive financing or the best deal, and the interest rates offered were consistently higher than expected. Recently, I purchased a vehicle from another dealership and was able to secure significantly better financing terms and a much lower interest rate. That experience made me realize how much I had been missing out on as a long-time customer. While the sales experience has generally been positive, I believe the finance department needs to do a better job of taking care of loyal, repeat customers by offering more competitive financing options and greater transparency. Based on my recent experience, I will not be purchasing any more vehicles from this location. I hope this feedback encourages improvements for future customers. read more

After leaving a less than stellar review, a company representative requested that I send her details for her review. I sent everything, including the paperwork from the dealership. I heard absolutely nothing in response. I didn't receive so much as an acknowledgment. Unconscionable. My opinion hasn't budged one bit. Wesley Chapel Nissan is an embarrassment and disgrace to Morgan Auto. read more

On behalf of Dr. Boyd: the team at Morgan Wesley Chapel Nissan were phenomenal with their professional and personalized care. I absolutely recommend this dealership if you're in the need for a vehicle. The gentlemen noted in this review were reliable, knowledgeable, and displayed their expertise. We were comfortable that we were well taken care of throughout the entire process! Freylen, Deacon, Dustin and Joel read more

Wesley Chapel Nissan service department has misrepresented repairs and associated costs on two separate occasions. Both times, I sought service elsewhere and was told that I didn't need what WCN indicated. I also compared the expense of the repairs to the same at two other Nissan dealerships. WCN was at minimum 100% higher. At minimum!! I will not return for any reason. I recommend that you compare expenses thoroughly, and never do anything more than what you intended to have done. Misrepresentation, in this case, is a euphemism for thievery. read more

Very disappointed with salesman Randy, unprofessional never informed me about the Nissan app and literally had a free commission without any efforts made, and most importantly two months after he sold me the Titan I came by asking for missing items that supposed to come with the package I paid for, he denied and was rude for no reason while he could just be normal but nope . Thanks to the other fellas there they solved the problem and gave me what I was looking for. read more

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Great experience! The staff was super friendly, no pressure, and made the process quick and easy. Everyone was helpful and honest from start to finish. Highly recommend if you want good people and a smooth car-buying process! read more

When you want to find out who the vehicle dealer is who delivers the absolute WORST service I have experienced in my 55 years on the planet, look no further than this place. My wife was experiencing a roof leak in her 2022 Nissan Pathfinder Platinum and took it here for a warranty service. They pretty much disassembled the front cabin and couldn't be bothered to look at the TOP of the vehicle by the sunroof...you know, where RAIN might be coming in. The sunroof seal is actually splitting, but these clowns couldn't be bothered to even look up there. I attached a photo below for reference. They were also very keen to lift the hood and noticed some leaves that had collected. Well, this is Florida and there are oaks EVERYWHERE, and what exactly do leaves under the hood have to do with a roof leak? SMDH. The dealer wanted $1300+ to blow the leaves out. My wife called me immediately and I told her to instruct them to kick rocks, I'd blow the leaves out myself. I did it at home in less than 20 seconds with the electric leaf blower that we own for FREE. Back to the cabin disassembly - They couldn't be bothered to re-hide the wiring for the rearview mirror and just left it dangling. Lazy lazy, lazy. See photo below. Next, and even more egregious, they also left multiple wires disconnected and dangling underneath the dash to bounce off my wife's legs while she drives. It was obviously a complete amateur hour in the service department. I wonder if it was "bring your kid to work day" there and they let them have a go at it. I'm sure they don't need to be reconnected, right? I also attached a photo for that. Would YOU want to trust people with your vehicle and your safety who lack the ability or compunction to reassemble your vehicle after tearing it apart then trying to rip you off? ! I sure wouldn't and that leads to my final issue with this place. I was so irritated by their complete lack of ability to do the job after working on my wife's vehicle that I went in to cancel my own warranty services there which I am contractually permitted to do. One of the finance managers was sitting at his desk right in front of me playing solitaire. Do you think they'd want to get me out of there quickly and get on with their day? NOPE. I'm generally pretty patient and understanding, as I was in a position for decades where I had to deal with outside clients and understand customer service and how to implement it and how to treat people. The receptionist had me cool my heels after telling me that the only person who could help with this was Cheridyn Lucas, the Owner Loyalty Manager but she was in a meeting. OVER AN HOUR LATER, I saw their meeting break up and she left instead of helping me. Why on earth do I need to talk to the owner loyalty manager over this?! I asked the receptionist AGAIN to get me some help so I could get out of there and explained that I was not exactly getting more patient the longer they made me wait. She then had the temerity to get contract cancellation forms from someone in the back that normally a manager would fill out and handed me a pen and told me to complete them myself. What on earth?!?!?! I gave them ANOTHER 10 minutes after I gave her the forms back with what info I had access to, and asked for someone yet again to complete and accept these so I could leave. I had to resort to raising my voice which got the attention of every customer and employee in the dealership before they finally deigned to send someone out to assist. Oh, and it wasn't Cheridyn, so she wasn't the only one who could help after all. Liars. If you want to be treated like the village idiot and get gouged , go here. Otherwise you'd be better off spend your hard earned money elsewhere, as this dealership treats customers like absolute trash after the sale. read more

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Jesus Quinones is my guy!! From the moment we were introduced to him to the moment he handed me my keys to my 2020 Nissan Rogue, he exceeded all of my expectations. I did not have an appointment and was not sure how things would go. He took great care of me and made the scary process of purchasing a new car a great experience. To be honest a Nissan was not my choice of car. But I did research and it led me to Wesley Chapel Nissan. Because of the awesome service and graciousness I fell in love with my new car and I'm very happy. Thank you Jesus and WCN!!! read more

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LADIES BEWARE!!! So, coming out of the Walmart parking lot on Friday 4/11/25 I noticed a nail/screw in my passenger rear tire. It was about 6:40 PM so not a lot of options of where to take my '24 Nissan Sentra, since the dealership I purchased through was right across the street I chose to go there. The nail/screw was very obviously in the tread of my tire so I went in asking if I could get a patch. A few minutes later the service guy comes in and says I need a tire. I questioned why? It's in the tread. He tells me and I quote "Its a big nail". I initially said I don't have the money for a new tire right now, can you just put my spare on? He went back into the service area to have that done and I came out and said you know what just go ahead and get me the tire. He stated they couldn't do it that evening anyway. So they put on my spare and put my tire in the trunk. I was going to come back in the morning and have a tire put on. I guess they just thought they saw me coming or that I didn't have anyway to check on what they were telling me. They were wrong. I took the tire to a friend and, well, you can see below in my pic "the big nail". This thing hadn't even punctured my tire. There wasn't even a leak!! As you can see in my second pic, my pressures were fine!! This was taken immediately after the "tire that had to be replaced" was put back on. I've driven around on it all weekend!! I AM DISGUSTED THAT THEY WOULD TRY TO TAKE ADVANTAGE OF SOMEONE THIS WAY!! I would have been out $250 for nothing and as a single woman on a single income, it was $250 I didn't have!! read more

Wesley Chapel Nissan - Auto Parts & Supplies Near Me - Wesley Chapel, Florida

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Wow! $4,600.00 in dealer fees. Anywhere you buy in Florida will be high fees. No thank you.

Horrible left me in debt after purchasing warranty and gap ins. Car got flooded everyone paid, but Nissan over financed on charges. I have 9,000 debt, bad credit now and the car was total out. How do I still owe money and in financial debt after this. Don't go here. Horrible read more

Never heard back. They continue to lie to you and do not trust them. Just tell the truth instead of always trying to trick you.

So apparently this dealership disputes negative reviews and Google will remove them for them. Much like the service surveys they bury!!! They screwed up on a basic service and knew the survey was going to go bad and instead of being honorable and calling me and trying to fix it they blew me off and buried the survey and took my email out of the system. Great job Kevin!!! I had another Nissan store check for me and they actually went into the master Nissan system and erased my email so I would not get a survey! This was truly the worst excuse for a service department I have ever seen. Kevin is nice enough but the techs are a joke and messy and they can erase this review too so no accountability. Had they offered to make things right instead of trying to make excuses as to why they failed a basic service I would have been reasonable with the survey. Now I am about to make it a MISSION to make sure these people don't silence the truth! SUA SPONTE! read more

WARNING, WARNING. Read before you waste your time or negotiate. Ok, vehicle listed online for a no haggle price of $9,994 plus taxes and fees. A Kia abs is a price in-line with KBB. I ask for the price which I know needs the tax added and their fees. The price went from $9,994 to $14,269.00. Yes a mark up of 43% from the list price. I added a picture of the quote.l for proof. Honesty I am not mad...I am INSULTED. EVERYONE WHO SETS FOOT ON THIS LOT SHOULD FEEL AS IF Wesley Chapel Nissan has INSULTED THEIR INTELLIGENCE. because that is exactly what they are doing. I understand used dealers have changed. Everything is now "NO HAGGLE"! Which means we will List the car at cost but charge you a flat dealer fee of $999 that you can't haggle on. So they have built in their profit. So why not just add that cost to the no haggle price if I have to pay it??? Well they can't bait and switch you that way by enticing you to the lot with a purely FAKE PRICE!! Look Piero was helpful and he's just the messenger. The issue is the CROOKS AND THIEVES THAT OWN AND OPERATE THE DEALERSHIP. Now let's dig into why the car was marked up 43%. Look taxes, title and license fees are normal. And I am even Okay With the dealership padding those fees a few hundred dollars extra for the room profit. That's expected. Even the $999 dealer fee is a bit high but again, not unexpected. (10% of the Price). WHATS NOT OKAY IS the fee they call A Recon Fee. Thats short for RECONDITIONING!! Guess what that fee was??? Nope....it's $1495. Yes...$1495 or a 15% mark up. So on every used car no matter the year, the price or the CONDITION the dealership Adds a$999 dealer fee and a $1495 Recon fee. THATS $2,494 added to the price you see before you set foot on the lot. KNOW THAT BEFORE YOU GO. So they are charging me a RECONDITIONING FEE.....what did they recondition? The carfax showed this was a 1 owner personal vehicle with ZERO damage or accidents. It also shows it was serviced regularly. So what was reconditioned? In My estimation...nothing. ............look below. TAKE A LOOK AT THE PHOTO ATTACHED. It's DIRECTLY FROM THIER WEBSITE. You can see it's a tire with a wheel cover from the Kia I was looking it. If You look closely you can see damage along the top edge. It looks chipped!!! Hmmmmmm??? So they want to charge me a $1495 reconditioning fee and somehow they couldn't even replace a simple wheel cover? What else didn't they fix? Look...this fee is BOGUS!! It's another way for the dealership to build in profit to their no Haggle price? Roughly a $2500 fee added for their profit only. I don't begrudge profit. This is America. But this borders on false advertising!!! By the way.....they offered to lower the price $800 after I questioned the exorbitant fees!! WAIT I THOUGHT YOU OFFERED NO HAGGLE PRICING? Or is that a lie too? One Note; I had posted originally on spouses account so have moved this review to a new account. read more

Wesley Chapel Nissan - price quote - Auto Parts & Supplies Near Me - Wesley Chapel, Florida

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Saw an SUV for sale there on Car gurus. Called them on it. It was still available. Told them I have a trade and would like to know what I could get for it before I come in since I live 3 hours away. Juan their salesman told me to send him my Vin and pics of my trade. So I took 30+ pics and sent Vin plus a pic of the original window sticker. I texted him a couple of times again that day and waited all day for some reply- but nothing. I texted him again next day and he finally texted me back saying that he had been too busy to send me any reply the previous day, and told me I should just drive across the state to the dealership if I wanted better service. So I looked online again to make sure the SUV was still available and saw they had raised the price of the SUV by $3,000. Glad I didn't spend my day running across the state just to be baited and switched by them. He finally texted me that the manager said 20k for my trade (at least 2k lower than it should bring), plus now a 3k higher price on their SUV than it was the day before, plus 1k+ in stealer fees. So it would be almost 10k more for their 1 year newer same model SUV that has 38k more miles on it than mine has. Definitely not worth it just for a one year newer GX 460 that has the newer style grill that my wife likes. At their previous day's advertised price (3k less) I would probably have take the deal. Too bad things are still the same as always at stealerships like this. read more

I purchased a vehicle (2022 Hyundai) March 9, 2025. The entire deal was misrepresented. I traded a 2023 Nissan Altima SR loaded. Somehow I ended up financing 39k. I attempted to call the dealership on Monday (the day after) I have a call log of 17 calls that I made trying to get all the things that Cliff (finance guy-no longer there) I spoke with Gena and she told me I had to work with Cliff... STILL NO ONE RETURNING MY CALLS) I sat at the dealership waiting for them to find Cliff one afternoon for over an hour. Wrote a message out, my next call I was transferred to Cliff's boss Fitz, he said he would call me back... never did. He sold me a $5587 dollar service package that I had no idea about the cost. After finding out the details of the service agreement. I had to go to the dealership to fill out the cancellation request. I wanted the cancellation to be backdated from day of purchase. I have liver issues and should not have been in the dealership that day at all, nevertheless they had me wait over an hour (8pm) to see Finance (Cliff) who was not with any other customers. GAMES.. I called the finance company Mid Florida several times now, they informed me on Thursday (May 22, 2025) that the refund has not been received or applied to my loan. I'm not rich... if I had any idea what I was signing... I never would have signed... I have called Fitz twice and Jenny once since Thursday. I am older and have been a Nissan driver for over 40 years!!! I had in the past bought from WESLEY CHAPEL! It must have been under different management. My deal was done March 9th. The request to cancel the after market products... with my call log is a page and 1/2. I would NEVER RECOMMEND A DEALERSHIP THAT WONT RETURN IMPORTANT CALLS!! I am beyond angry, disappointed and frustrated! Trading, buying and changing cars every several years, I have never had an experience like this. Side note; the day I drove an hour to get to the dealership because I was told I had to cancel the service myself, all the aftermarket's he could put on my loan,plans that Cliff slid in there writing $1487.00 on a page as he rattled the services so fast...$5587. Was never mentioned. I am 70 and not very technical. I brought my new iPad that I was unfamiliar with behind a glass topped counter in the showroom sat Geni, the manager of the location (shame on him walking past me and not acknowledging my presence...) it took me an hour (it would have taken one of them 10 minutes max). I swear they weren't on phones or conducting business... they were chatting... that added to all the feelings I already said. No one there will talk to me, return my calls. I would like my refund... worst part my loan company said the dealership could have filled that form out and cancelled it the day after purchase.... CLIFF COULD HAVE DONE IT... Nissan should check on that dealership to PROTECT THEIR REPUTATION!!!! I am reporting to the BBB and anyone else that may be able to motivate them to actually pick up a phone or at least return a message to let me know where my $5587. ?????? read more

I had an awesome experience at this location. I bought a Nissan Altima. t The process was easy and seamless. I've been back for service once and the service team was courteous and knowledgeable and the wait time was minimal. I would highly recommend stopping in if you're looking for a vehicle. read more

I should know better third time I guess was the charm this time in the service department. Once again, things were not fixed correctly, and now I have dangling parts. Only way to fix it is to replace an entire windshield that's not cracked or broken per Darren a service agent. Oh, he can get his windshield guy in and glue it back on for $85 but he doesn't know that that will fix it or not is the only fix there is is a brand new windshield on a camera that has been replaced and worked on three times, that's why I bought the car in Tampa to begin with because they did the same thing to me with my other vehicle so once again, I will seek elsewhere help because I promise it's no help to be given there. Also, Darren told me don't come back. I promise you I won't be back and everyone I know I will make sure they know about the Nissan dealership in Wesley Chapel. read more

Fadi Hanna sold us our new red Rogue. I can't say enough about our experience with Fadi. He was very attentive and the consummate professional with us. I suggest you seek out Fadi and let him guide you through the process. read more

Was baited with a low sticker price. My mistake for not READING THE FINE PRINT. Dealer fees galore!!! Buyer beware. Car ended up being 6K. more not including Tax Tag & Title!! Typical why most consumers despise car dealerships read more

Every time we go here we are lied to. We haven't been for years and decided to give them another chance today. We called for an online quote before going for our oil change. They told us $30ish as the out-the-door price. When we pick up the car the actual bill is over $80. They give us a huge list of problems with our car, we take that list to our regular car shop and they say we don't need any of the recommended fixes from Nissan. They make up stuff, find problems that aren't there, try to charge unreasonable prices for work that isn't necessary. They are liars and thieves and they will not be getting my business again. read more

I've had my Nissan serviced by these guys for over a year now. Good prices, polite technicians. I am very careful with my car, and the employees always know this and help me with this) Yaz and Philip are the best service workers. read more

I was in a horrific car accident, and my car was totaled, so I needed a new car. I went online and found a 2020 Nissan Rogue for $18,000. When I arrived at the dealership, I took a photo of the sticker in front of the car, which listed the price as $20,000. I told them I wanted the internet price, and after some back and forth, they agreed to it. They took me into a backroom where I thought I was financing a car for $18,000 with $7,500 down, leaving me with $10,500 plus $1,000 for gap insurance and maybe taxes and fees. I estimated that the total amount to finance would be around $15,000. To calculate my monthly car payment with interest for an amortizing loan, I used the following formula: M=Pr(1+r)n(1+r)n1M = \frac{P \cdot r \cdot (1 + r)^n}{(1 + r)^n - 1}M=(1+r)n1Pr(1+r)n Where: * MMM is the monthly payment * PPP is the principal loan amount ($15,000) * rrr is the monthly interest rate (annual rate divided by 12) * nnn is the number of monthly payments (loan term in years multiplied by 12) For this example: * Principal loan amount PPP = $15,000 * Annual interest rate = 6.3% * Loan term = 5 years (60 months) First, convert the annual interest rate to a monthly rate: r=6.3%12=0.063120.00525r = \frac{6.3\%}{12} = \frac{0.063}{12} \approx 0.00525r=126.3%=120.0630.00525 Next, calculate the number of monthly payments: n=5 years×12 months/year=60 monthsn = 5 \text{ years} \times 12 \text{ months/year} = 60 \text{ months}n=5 years×12 months/year=60 months Now plug these values into the formula: M=150000.00525(1+0.00525)60(1+0.00525)601M = \frac{15000 \cdot 0.00525 \cdot (1 + 0.00525)^{60}}{(1 + 0.00525)^{60} - 1}M=(1+0.00525)601150000.00525(1+0.00525)60 Let's compute this step-by-step: 1. Calculate (1+r)n(1 + r)^n(1+r)n: (1+0.00525)601.34935(1 + 0.00525)^{60} \approx 1.34935(1+0.00525)601.34935 2. Multiply Pr(1+r)nP \cdot r \cdot (1 + r)^nPr(1+r)n: 150000.005251.34935106.4015000 \cdot 0.00525 \cdot 1.34935 \approx 106.40150000.005251.34935106.40 3. Calculate the denominator (1+r)n1(1 + r)^n - 1(1+r)n1: 1.3493510.349351.34935 - 1 \approx 0.349351.3493510.34935 4. Divide the result from step 2 by the result from step 3: 106.400.34935304.61\frac{106.40}{0.34935} \approx 304.610.34935106.40304.61 So, my estimated monthly car payment would be approximately $304.61. However, that's not what my car payment was. The salesperson asked me to initial something, and when I asked what it was for, he said it was to run a credit check. I had no idea I was signing for anything since he said he couldn't give me the final numbers because the banks were closed--it was 8:30 at night. He convinced me to take the vehicle home even though I did not want to; I wanted to see the final numbers. He said to come in tomorrow, and they would have them for me. I came in the next day, and he wasn't there. Several times we came in and spoke with financing, but they refused to show us any paperwork. We were receiving denial letters from bank after bank, only financing us for $18,000, not the $39,000 they are charging us now. We tried to return the car today, and that's when they showed us the real numbers--they charged us over $20,000 in fees and forged my signature on a paper stating I agreed to this bait-and-switch. I did not. When I confronted the dealership, they laughed and simply said, "Prove it." I looked at the Google reviews, and if you search by one star, you can see they have repeatedly done this to people and always get away with it. We just want to return the car and get my $7,500 down payment back. That is all I have, and I can't afford a $30,000 car, which is why I was looking to purchase an $18,000 one and put down a significant down payment. Please help us and do something, Miss Behnken. I have looked at the reviews of this company on Google, and they have done this to numerous people. They took advantage of me, they committed fraud and they are doing illegal practice here. read more

So 5 weeks after a horrible ordeal of buying a car from Wesley chapel Nissan my check engine light now comes on and it was a certified car so certainly they did not check it or they hit it and turned it off so they could sell the vehicle do not deal with these people they are shady mcshady as all can be.... So they took my previous review down because it was so bad but I'll let you know again what they did so they told me that they could get me around a certain payment a month I said great so then when I go in to sign the papers it's like $100 more than what they said I told him nope I'm not going to do it and then they all start speaking Spanish in front of me which I can understand a lot of Spanish my brother-in-law Spanish and they were saying some crappy things and it's just a horrible way that they do business and then when I left after being there for 6 hours then all of them are standing outside looking at me laughing speaking Spanish and I understood 70% of what they said... Do not do business with this company read more

DO NOT GO HERE YOU WILL REGRET IT! I bought a car here from Piero and the finance manager Youseff. Biggest mistake of my life. I'm reading over the price of my car which by the way said 17,000 on the car out front. when I look over my paperwork I am overcharged by 2,500 and I caught it. I litreally had a trade in fee and wasn't even trading anything in on top of many other fees. when I brought all the fees to Piero attention. He said oh let me fix this. He comes back with paperwork asking me if this is better taking off the 2,500 dollars. I said yes I get my car note for first payment in the mail to find out the price changed drastically and they ripped me off for a lot of money. I was sick to my stomach. I am a very honest person and disgusted with how they can live with themselves read more

Started working a preliminary deal over the phone and was highly skeptical about coming in because of reviews I read here. And I should have trusted my gut. Was told a million different things about the vehicle. When I received it at deliver it smelled of Dog hair, was not cleaned at all. And it was disgusting. There were some blemishes to the car that were also Of concern. I went back to my 2022 Corolla and will never look back at Nissan again or this dealership. If you value your time and your pockets don't come here!! Beware!!! On top of fees and hidden fees etc. never again. I will tell it my friends and family to steer clear!!! read more

Be EXTREMELY wary of shopping at this location. Prices change, promises change, contracts change, financing changes, word change & Jonathan Depietro is an absolute liar. The owner sits up on the second story office looking down upon his victims. read more

Had a 9:30am appointment for an oil change and tire rotation but ended up waiting almost three hours for my service. I started out as the only person in the waiting room when I arrived but it was completely full by the time I left. They offer a complementary car wash after the services but my windshield was still clearly full of love bugs after the fact. read more

Wesley Chapel Nissan - Waiting area - Auto Parts & Supplies Near Me - Wesley Chapel, Florida

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dont buy from them or have your car sevice there they will hold yours keys becouse you say you will not buy a car from them they will try evrthing to take your monye from you so i want too buy at tampa bez. read more

AVOID THIS DEALERSHIP.....OUT RIGHT LIERS ... Was interested in a used car, the big selling point was their "lifetime" powertrain warranty, I was very specific that the car has it...Jamal, the Internet manager said infatically that the car had the warranty. He said that he was looking at the website and assured me it was covered. He even sent me an email saying so. I was about to buy the car, and right when we were about to start the paperwork he said that the warranty didn't apply..it appears that I was lied to..AVOID THIS DEALERSHIP. read more

They are crooks and dishonest..I called 10/08/20 on 06 Toyota that was advertised price of 4999 wanted to buy..The next day was 8999 that is crazy..I talked with the sales manager he said was mistake. Asked again to honor the 4999 then he said 8200.. I said why not just honor advertised price 4999 He said they add $2000 for protection for dents and other stuff..Told him that's why I have USAA they take care of that.. So don't buy a used car from this place they don't honor the advertised price. Then they try to add a bunch of other crap after to get more $$$. Next complaint going to GM and local Toyota corporate Rep..For a legit Toyota dealership this is disgusting. Wouldn't even expect this from a corner used car dealership THX Rick Cell 904-219-0970 read more

My car broke down had them do a diagnostic test on it claimed it was the starter which there was nothing wrong with it from another mechanic and on top of that they claimed that there wasn't any oil in it which again wasn't true and they put more oil in it which means that they either put too much oil in or drained it first and stated that I needed a new engine Said I think not and I want my money back read more

Either the sales reps think customers are completely stupid or they are just really greedy with pricing. For instance, I just looked at a 2021 Ram that was listed for $47,999. Great truck with only 18,000 miles. The dealership wanted to add on a $1,995 protection plan as well as a reconditioning charge of $3,895. So an additional fee of almost $6,000! The "reconditioning fee" was ridiculous because it was virtually a brand new truck. Then they tried to offer my nearly $5,000 less than what my vehicle is priced on KBB. So, to put this into perspective....they are trying to make a profit of nearly $10,000 on their vehicle as well as short sell me and turn around and make another $10,000 off of my vehicle....maybe more! Plus, they tried to hold onto my keys even when I asked them several times to please give them to me. A terrible stall tactic that just pissed me off even more. DO NOT SHOP FOR A USED CAR HERE!!! read more

We brought our Chrysler Town & Country for oil changes and maintenance multiple times and we always make sure to ask for Yaz, he's very understanding and flexible with the prices. He made sure that we got all of the help needed for our car and made us aware of any additional maintenance that we might need to do in the future, ideal customer service on his part. read more

Had my Titan worked on, Reno made sure I had a rental to drive while I waited on the parts to be available from Nissan North America. They've done a great job in this time of supply chain issues. Great customer service from this business, in a time where it seems to be extinct. read more

I bought my car in February here. Brought it in because I needed the front plate holder on it and had a leaky tire. When I got it back and headed home I heard a strange noise that kept getting louder. I pulled over and got out to look to see what it might be and found that a piece that runs under my bumper was hanging and dragging, certainly this was not like this when the car went into the shop as I would have heard it and they would have noticed. I called and spoke to the service adviser who right away took a very accusatory tone with me and let me know that I must have done it. No matter what I said he just kept repeating the same thing about it being held on with plastic clips and that I must have hit something and damaged it. I told him that I was not going to pay to fix something that I did not break and that I had driven several Nissans and Infinity's before and had never had an issue with a service dept. I also said that if I needed to call his boss I would . He said I never said we would not fix it. I did call the Service manager and spoke to him after I brought my car back and showed him the major issue then showed him a footprint on my off white carpet and also an error on my car mileage on the paperwork. He was very understanding got it all fixed and because of Brandon Cruez I will go back again. While I was waiting the second time I heard another woman tell her advisor that he had attached someone else's paperwork to hers and that she had given it back. They really need to watch the details. read more

Wesley Chapel Nissan - Footprint on the carpet. - Auto Parts & Supplies Near Me - Wesley Chapel, Florida

I would like to compliment Mr. Brad Seabury for always going out of his way to make sure my experience at Wesley Chapel Nissan Stress Free Experience.  I had bought my 2019 Nissan Rogue back in February and purchase it from Toyota on Fletcher with a extended warranty and decided that I will bring my vehicle to Wesley Chapel Nissan for all of its maintenance needs,  Mr. Seabury has made me feel welcome from day one and has gone above and beyond to make my experience there at your dealership as pleasant as if I had bought it from your establishment. The only problem that I've had is getting phone messages to Mr. Seabury or letting me know that Mr. Seabury is working on that day that I call, I'm put on hold or just switch to an voicemail that I am to leave a message an don't let me know who I'm leaving the message too. I had asked Mr. Seabury if he had got my message that I had called him the day before, he told me no. If we could work on our phone communications it would make our experience 5 Star as I do post to Yelp my experience at businesses for other people to be inform of my experience at stablishment that I used and eat at. Please thank Mr. Seabury for taking such good care of me and my Vehicle.  Yours truly, Capt. Thomas L. Walden Jr. USMM Ret. read more

I just love going to get my car fixed and being disrespected by the service manager. The service department at this place was incredibly negligent in repairing my trunk and failed to install the heavy trunk cover, which then fell off and hit me on the head at 21 weeks pregnant. I brought it back to them to fix again, only to be treated terribly by Chris, the service manager who acted like I was at fault for his team's bad repair. I was told on the phone to come in so the repair department could get me "in and out" quickly and I ended up waiting for an hour and a half. It gets better. The next day I noticed multiple huge scratches on my hood. This service department is incredibly careless, rude, and negligent in their repairs. Avoid at all costs. read more

Dealership advertised on their website a Sentra for $12,997. Called to verify the car was indeed there to come take a look at it and possibly purchase, provided the condition of the vehicle checked out. Dealer confirmed car was there. Get there and they had the wrong car pulled up for us to take a look at. Then notice the correct car across the lot. Salesperson, then quotes a completely different price ($18,000) to what is advertised- meanwhile we have the advertised price in hand showing him. In addition to this debacle, said salesperson then gives us another 'out-the-door' price of an additional $5,800 in fees/etc.. Salesperson then says, 'that's just the price'. This dealership and sales tactics are a complete joke. Needless to say, we did not give them our business. Anyone even considering this dealership to buy a car from, DO NOT!! read more