I called AAA at 2:30 PM and within 5 minutes the lady on the phone said, "come on down we can help…read moreyou." I went down there and was back in my house in Novato by 3 PM with everything taken care of. Fantasic experience and a reason I will not give up my AAA membership. Thanks!

Great tow service, bummer that if you have a billing problem and call to get it resolved, they…read morecould care less.

I've been working with Rita for 12 years and she has never failed to make my experience great…read more Friendly and welcoming. She's has always responds in a quick and timely manner. The best part is she is realistic with me, my insurance needs and helps keep things cost effective. Truly thankful for her help!

I was shopping around for a place to receive notary services and found United General through yelp…read more After reading the amazing reviews I gave them a call and spoke with Rita. Rita was so kind and welcoming I immediately knew I had to go there. I love the idea of giving your business to places that go above and beyond for their customers. Rita and Kyle were amazing! If you are shopping for insurance or need notary services, check this place out! It is always a pleasure doing business with knowledgeable and honest people. Thank you for all your help!

The entire team at A&B insurance is excellent! They are highly professional, speedy in their…read moreresponses, thorough and detailed. They are proactive in helping me stay on top of all the crazy insurance policies we need - home, car, flood, earthquake, umbrella, even worker's comp for my business - which I really appreciate as a busy professional. They even helped me when I forgot my insurance card at my car dealership, and sent me a copy within minutes. I have been working with them since 2011 - can't say enough good things. Who knew you could love an insurance office so much? Highly recommend!!

From the owner: Flood Insurance RV Insurance…read moreEarthquake Insurance Life Insurance Business Insurance

Decided to try out G P Insurance And im glad I did!…read moreWorked with one of the agents named Melisa. As a contractor i loved it,, I now have great coverage on all my company vehicles and my sprayers and equipment! Just want to add I'm not the easiest guy to deal with! Big-time thank you Melisa great job!! -PL

As a client for decades, first with Minto & Wilkie before they were bought out by George Petersen,…read moreI am very disappointed with the lack of responsiveness and apparent incompetence of the current company. Requests ignored, months of delays getting changes made, and an apparent inability to take responsibility for their failures. We are pulling our dozen plus accounts as soon as we can arrange replacement coverage. If you need insurance, go somewhere else. Any other agency is bound to be better.

Horrible, horrible experience with Allstate and Greg Barquero. On Sunday, January 15 of 2023,…read moreduring our torrential rains (Governor Newsom had declared a state of emergency), we discovered the back wall of our apartment's closet was very wet and full of black mold. We immediately texted our apartment manager who told us to get out and move into a hotel. The following morning which was Monday January16th, 2023, we called Allstate and Greg told us to keep all our expense receipts including hotel and food and any other expenses related to this situation. He said not to worry, that we were covered and we had a covered loss. On February 8th when we spoke with Greg again, he once more told us not to worry, we had a covered loss and to keep all our receipts. Based on Greg's knowledge and expertise, we followed his advice. Allstate recommended a textile specialist company, CRDN, that would take all our clothes and have them treated (since there was mold on quite a few pieces) and they would pay the bill to have this done. They came and picked up the clothes on Friday, January 27th. On Feb 22nd, we received a notice from Allstate that this was NOT a covered loss and that they would NOT cover any of our expenses. We received a cleaning bill from CRDN for $3981.90. They would not release the clothes until that was invoice was paid even though the invoice was made out to Allstate. Our part of the stay at the hotel (which our landlord would not cover since by law, he only had to pay for 1 month) totaled $3,024.00 It took over 6 weeks to have the apartment remediated since it tested positive for asbestos as well as mold. Being a long-term client of Allstate, we thought they would stand behind their word and "do the right thing." Apparently, that phrase did not apply to us. We were traumatized for many, many months after this horrible debacle.

They are nice people, offer fair prices and good advice. But, in my experience, they don't have…read moregood systems in place and, as a result, they make mistakes. My wife and I recently purchased a home. Greg from the Lazar Agency sold us a home insurance policy from Pacific Specialty. However, the Lazar Agency made a mistake on the payment instructions they sent to our title company. They told the title company to make the check out to Bamboo Insurance. When the Lazar Agency got the check from the title company, they forwarded it on to Bamboo without checking their records. A few months later, Pacific Specialty canceled our home insurance policy for non-payment. To his credit, Greg reached out to me by phone as soon as the policy was canceled and got a replacement policy with American Modern in place immediately. However, throughout the process, Greg insisted that the title company was at fault. That was clearly not the case. The title company was able to provide all the original emails showing that the Lazar Agency sent them the wrong instructions. Furthermore, the Lazar Agency was the one who forwarded the check to the wrong insurance company. I was told that the Lazar agency does not keep any record of the checks they receive. And they do not verify the payment details before forwarding checks to insurance companies. Once this mess was resolved, I moved my insurance business to another agency. I asked the Lazar agency to cancel my existing policies. Again, they dropped the ball. After hearing nothing for a few weeks, I reached out to confirm that my policies had been canceled. I was assured that all my policies were closed. That turned out to be wrong. The Lazar Agency had canceled my auto insurance but hadn't done anything with my home insurance policy, despite asking me to send them a signed cancelation request. After several weeks of waiting for my refund, I followed up directly with American Modern and canceled the policy myself. What a mess.

Bal Claire has been my auto and home insurance agent since 1998. Always responsive, efficient,…read morehelpful and informative. Several times I've shopped around over the past 22 years for lower priced insurance and even for a State Farm agent who is closer to my home. But after talking with other agents at different companies I always decide to stay with Bal. She consistently earns five Yelp stars.

I wanted to let people know that I received superb service from Cynthia Silva with Bal Claire State…read moreFarm's office. I needed to get insurance for my home since my former insurer was not continuing to cover homes in California. Since my former insurance was bundled it only made sense to get the discounts associated with bundling home, car and personal liability as well as some investment properties owned. Cynthia made the process so smooth. She gave me the quotes and explained my options in an easy to understand fashion. I ended up spending much less for a good amount of coverage as the prior policies I had were a bit excessive. I would recommend working with Cynthia -she knows how to provide the customer service most of us want but find hard to come by these days.

We use McNamara Insurance for our business and they are fantastic! Although we haven't had to file…read moreany kind of claim yet, their customer service on the day to day operations of our business is wonderful. They are patient with answering all kinds of questions and were very helpful getting us the best deal with our workman's comp and business liability. We will be using them for our home/auto insurance next. Both Mike and Marisa are a joy to work with. They put you at ease and make you feel like a friend as well as their client.

I've known Mike for 11 nearly years now. I was privileged to be introduced to him when I needed…read moreHomeowner's Insurance. Since then, he has been my trusted friend and ally through the multiple refinances and dealing with different banks to get the insurance renewed. In time, he's been my go-to for all insurance needs that are necessary for a homeowner. A couple of instances of how great Mike is. 1. I had an old car that had liability coverage from before I met Mike. When I asked Mike for a quote to consolidate my insurance needs with him, he said I already had a great deal and did not try to make me switch. 2. Very recently, I switched insurance providers on my property. The refund, due to be processed in 4 weeks, was going to take longer. Mike mailed me the refund from his own funds to spare me the additional wait. Mike always delivers!

I called recently to inquire about renters insurance and LEAH replied via email with MULTIPLE…read morepossible others that I could call that may offer it, as State Farm does not. So: Utmost 5-star service without even having my business. I LOVE THAT! Thank you Leah and State Farm!

I would like to acknowledge the excellent service that Meghan has provided me over the years -…read moreswitching agents, special car insurance, suspending my car insurance when I am not in country, website problems, and more. She responds to my emails in a friendly, kind, and personable way. If she does not have an immediate answer, she finds the answer and gets back to you. That's what makes you stay with agent.

Lillian is by far the most helpful & full service insurance experience I have had yet! Every…read moresituation & experience I have encountered I have felt 100% held & supported! She is literally available for us at any moment. I have never had a better experience with anybody in insurance. She has become part of the family! We absolutely love & appreciate her so much!

I have used the Bracken Insurance group for over five years with very satisfying results: auto…read moreinsurance, commercial insurance and a bond I needed. Yesterday I needed extra help verifying insurance with DMV after an (minor) accident. The Bracken ladies helped me beyond my dream with such ease and confidence, I was proud to have them as my insurance contacts. Use them and you'll be happy with how easy they make everything. Their office is easy to access and you'll always have a smile at their door.