Used this payroll service for many years. Found it easy to use and customer service was the best!

I don't know about you guys but I have had a great multiple year experience since I changed over to Accuchex for my payroll. I am so busy being a restaurateur its very difficult to keep as organized as I would like to and Accuchex really helps me with accurate reports, taxes and no headaches when I request past audits. Thank you Accuchex I might be able to take a day off soon! read more

I have used other payroll service's in the past, what a nightmare they were compared to Accuchex. Not only is their payroll software easy to use they will adapt it to anything special you need. My designated account rep, Patti is one of the best in the business. The IT department is always there for me. I just feel so fortunate to have Accuchex for my payroll service. read more

TRUTH: I have been a loyal customer of Accuchex Payroll Services for over 25 years. Accuchex has grown over this period time but they remain accessible, responsive and competent. Kathy Sheehan, who oversees the Payroll Service Function, is beyond wonderful. The Art of Exceptional Customer Service must come from the heart. When the service is genuine and really caring it always makes us wonder if that skill can be taught. As an employer all you ever want from a tried and true vendor is for them to care more about time sensitive issues when they arise. Yikes...they do! Hats off to Jim Ruhland!!! He is a hands-on owner in the best sense of the word. I believe the consistency and quality of this company must come from his personal and professional philosophy which must be SERVICE BEFORE MONEY. Thank you all for the many years of exceptional service and kindness. Kindness and Contributions matters read more

I want to acknowledge the excellent service that Patti Harvey has provided over the last many years. Patti is the consummate professional and even though we are only a small client, Patti has treated us like the only client that they have. In addition to her knowledge and problem solving skills, Patti is such a nice person with a great sense of humor. If I could pull her away from Accuchex I would do so. read more

If only there were negative stars to give. I was warned. My business owner friends said to stay away. Did I listen? No. Do I regret it? Oh yeah. Unbelievable. Truly. I really wanted to support the local businesses, and so, against all warnings, went local. What a joke. If you are looking for painfully bad customer service, if inept is your goal, go with accuchex. Otherwise, see my review for ADP, which I will update as we go. I hope this place goes under; we need to weed out these types of businesses. read more

If you are looking for a horrible company to work with, this is the one! Not only were employees not paid by the company for three pay-periods (six weeks), but we were transferred to three different sale reps. with NO communication to us. Customer service is definitely last on their priority list, next to caring and actually doing their job. read more

Do not use. They failed to renew my workers comp and now we don't have a policy. My agent isn't returning emails or phone calls. These guys are SUPER disorganized. read more

I have a small accounting/bookkeeping company and have worked with most of the major (and some minor) payroll processing companies such as Paychex, ADP, etc. etc.. Accuchex is my favorite, by far.. Their software, Time2Pay, is very user friendly.. it is easy to find reports for any range of dates. Doing payroll can be very stressful and unlike some of the larger, national payroll companies, you can always get a real person on the phone. There is always someone to help with a problem. The are friendly, very small turnover of staff, and consistently professional... If given the option, I always recommend Accuchex. read more

I have been a loyal customer of Accuchex for many years now, and would highly recommend their services. They are quick to respond to any questions or requests and have their client's well-being in mind at all times. Tristan is extremely knowledgeable and is always available to work through any issues I may have. School of Music& Art Daly City read more

Once again, I am so impressed with the knowledgeable, professional and supportive service that the Payroll Reps provide for my company. I am not a Payroll Person and I feel out of my depth every payday, but I know I am in good hands with the Customer Service people who take my hand (metaphorically, speaking) and guide me through the process. I can always count on them to remind me to check the pre-process very carefully and they often suggest questions I should have answers to before I OK a payroll. Yes, the Accuchex system is online and automated and user friendly, but I don't have the confidence or the experience to feel that I can do this alone. Accuchex understands what a customer/company needs. I cannot say enough "Thank you's" to the Reps who keep me from making costly mistakes. One of the best decisions we made as a company was to chose Accuchex over 8 years ago. read more

If we could give accuchex 0 stars, we would. Our company paid accuchex to process our payroll for two years. We were never late paying their fees although their customer service was arrogant and condescending. We stayed with them so long because we didn't realize other Internet options were available. We know better now. When we stopped using their services to process payroll, they refused to provide us with summaries of years past without our paying $25 CASH (OK, or money order!) for each year requested! You know that generating the year end report for those 2 years would've taken a second! Steer clear, find an online processor- it is cheaper and the service far better! read more

I have a BS degree in Accounting and have been doing payroll for the family auto business since I was 16 years old. Payroll is easy for me and I've had less than 10 employees my entire career. When the recession hit, I had to lay off some office staff, so duties other than accounting were taking up more of my time. I could handle the weekly payroll, no problem, but the quarterlies and year end reporting was causing a lot of stress. I decided to try a service and since I've known Leslie Ruhland for years after serving with her on the San Rafael Chamber of Commerce Board of Directors, I decided to give Accuchex a try. We still use our own timeclock, so I enter the hours on Wednesday and on Friday, the paychecks show up in the mail (or direct deposit to employees). All the tax reporting is done and the analysis report provided easily imports all the payroll data to Quickbooks. I have saved so much in time and stress that I would NEVER do my own payroll again! Whenever I have a weird issue with the paychecks, my account manager, Patti Harvey, is easily accessible through email and phone calls. I am so thankful that I took the leap and hired Accuchex. I highly recommend them. read more

We've been using Accuchex for five years and never had a problem. Love "time to pay" their payroll software

In the 20 years we've been in business, we have used a few different payroll systems, and have just not loved the level of service received. Moving to Accuchex was such a good personal and business decision. With Accuchex, processing payroll is simple (they do it all for me automatically) and accurate, stress-free, and the reports are so easily accessible (without having to jump though hoops every month to retrieve them). If I have any questions for my representative, they are answered immediately. Accuchex is great to work with! read more

Mr. Peter Kisyov came to my business today and offered his services. The way he presented himself was extremely professional also the way he talked and dressed. I will sure consider making business with this company. read more

We signed up for business insurance and health care. The health care has not come through 3 months later and the business insurance was not what we were told. It was a terrible experience. read more

After 6 years with Accuchex, I decided to switch to Paychex , but 3 months later went back, after realizing that customer service and pricing for services provided was nothing to compare to. read more

I have been with Accuchex since their very early days-maybe 1990 when the founder was out in the field signing up new accounts. The rep I work with is fabulous. Reading some of these negative reviews has me thinking they are writing about a different company. I would highly recommend. read more

The team has been very helpful, all payroll changes come with a bit of pain, but they are able to handle states and locations we couldn't with Intuit or Wells Fargo. The ability to provide us coverage in multiple locations, get a live human on the phone and work thru issues has been helpful. read more