I worked in the medical field for many years & have never had this type of encounter. The only kind person here is Dr. Shelly, but Dr. Morales is MONEY HUNGRY & lacks empathy; I believe it will come back to bite her eventually because she doesn't allow people to contact her directly nor does she make an effort to get back to a single patient without payment. I paid for a consult where I was misinformed, so I contacted the front desk to ask her a couple of questions correlated to the appointment we had, which she said I would need to set up another consult & pay for... (if there are any medical negligence lawyers, can you please look into this place?). This is the WORST clinic I have ever been to -- however because they reel you in with treatments & your time, you are stuck with the provider who constantly takes without giving. You can see by the reviews here, that they are trash.
Irene, the receptionist is probably the worst of them here & purposely says things to infuriate you, an example-
Me: So one of the consults got cut short due to a disconnection, can you please assist me in rescheduling & waiving that payment?
Irene: No, you would have to pay again.
This second time calling about something else-
Me: I had my follicle count last year & your practice never got back to me, can someone please assist me, as I don't want to have to pay twice for your company's negligence?Irene: You would have to start all over because it has been a year.
-- She mentioned she could transfer me to the financial department for more info, but excuse me, they have nothing to do with what I was bringing up.
I got cut off during my appointment with Dr. Morales because of bad a connection & rescheduled the appointment, to which they billed over $100 to my insurance twice & asked me to pay the deposit twice.
Not only that, but they were going through some changes so they forgot to inform me of my results, & I went to a different fertility clinic that was so much better but informed me it would be best to stick with one since they already performed so many procedures, so I reluctantly came back here & they told me since it has been almost a year I would need to restart ALL the procedures again (& pay the same original amount) from their lack of structure. I honestly may gather all the ladies here to get their experience & potentially see what we can do because this place should not be allowed to treat customers this way.
On top of that, I was speaking with Keila who sent me all the information & was emailing back & forth with her, to which she stopped responding abruptly without even an automated email saying she would be away. I contacted the fertility clinic after a month of no response & this was what IRENE told me:
"You should just directly email our public email because when employees are not in the office you won't get a response"
-- I don't think that's the proper way to respond to a customer, but also, they should have an automated email set up so I know to reach out to their public email since Keila WAS originally responding to me & handling my case. read more