Had a small chair reupholstered. Material used had a sheen to it. One arm had sheen going one…read moreway, other arm had sheen going the other way. Also, the buttons were not placed straight on back of chair. Called to have it put right. It was picked up and owner said he would fix it. Waited about six weeks and chair was brought back exactly the same, although he said they had redone it. We had other items done in the past, and they were okay. This one NO.

Never got back to us for a quote that we requested. We sent pictures and measurements and we…read moreanswered all questions and never got an answer back from him.

Honest, reliable work. We have had our couch cushions redone here and were very happy with the…read morework.

I've had them cover my club chair & then my sofa. The fabric & workmanship are so excellent. Pickip…read more& delivery is efficient & polite. There aren't enough superlatives!

Fantastic and responsive customer service, they did a repair for me quickly and cheaply. Any other…read morefurniture needs I'll go to them first.

Incredible quality and excellent turnaround. Very easy to access from anywhere in NE Ohio.read more

This company does fantastic work. I had a moving company ruin an antique secretary and chairs and…read moreLou fixed them up and you can barely tell a repair was done. Also had him repair caning on an old rocking chair and refinish a hall tree I had.

Some Vietnam vet by the name of Andy, claimed he wasn't trying to sell me any services, comes to my…read morehome to give me an estimate for duct cleaning and dryer vent cleaning. After a full walkthrough of the house, he quotes me three packages of different prices. Standard Duct cleaning for $3100, duct cleaning and sanitize for $3340, and duct, sanitize and dryer vent for $3450. My house isn't mansion, it's a standard 3000 sqft home in a modest neighborhood. He also said we have to be out of the house for 6-8 hours while they do the cleaning. I have had my ducts cleaned before in my previous home and that only costed me 250. Even Stanley steemer, quoted me between 500-700 and would finish the job around 2 hours. Don't trust this so called, "family owned business." If I could post a picture of my estimate of what this Douchebag wrote up for me I would. Hopefully nobody falls for this dumpster fire of a company. Dishonest and a huge scam. FYI, the national average for duct cleaning is only 350-1000. How am I quoted at three times the price for one cleaning!

This is by far the worst customer service experience over the phone I have experienced in my whole…read moreentire life. The man that called me back after I called to schedule and appointment I would never have thought to be addressed in the manner that I was. The condescending and rude tone given when discussing the need of my area rug was truly so offending that I had to stop him, and then decided I would call another company because of the way I was being address. I literally was stunned and shocked as I was to be a new potential client to be treated this way. I would not recommend this business to anyone that I know. I hope that I just caught this person on a bad day because it would upset me to know that this is how this person runs a business.

I followed the instructions to text pictures of the damage to my siding, I forgot to provide my…read moreaddress on accident and the owner had me call him. He was extremely rude over the phone. He provided me a quote, which I wasn't sure if it was just for him to come out and give a quote or for the actual repairs and his reaction to that was extremely unpleasant, he told me that he would charge me double to come out twice and then told me to hang up the phone when I apologized if I had offended him in any way. Will definitely just take my business elsewhere, the customer service experience was just so poor. This is the first home I've ever owned, and the first time I've experienced damage to the exterior of my home - I was really hoping for a different experience and someone a bit more understanding.

I talked with Mike and explained our problem about a hole in the siding from a rock hitting it. He…read morewas able to come out after the holiday and got everything fixed like nothing had happened! My customer was happy it got fixed so fast. I appreciate Mike coming out for this small repair and taking his time to talk with my customer and explain how he was going to fix it. I highly recommend Mike and his company! Tom L.

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.