Replacing the floors in my entire home was an exceptional experience from Circle Floors Parma Oh…read more Don, the owner , provided a timely in home measurement and estimate. Once my LVP was ordered, Mary the office staff kept me informed of arrival and delivery of product to my home. Derek, the installer, was knowledgeable, had a plan every day during the process, is a hard worker, very efficient and with intent to detail. All Circle Floor staff was professional, courteous and helpful. From choosing my floor down to thorough cleanup after installation, was very streamlined. I can confidently recommend Circle Floors for your flooring needs.

Circle Floor Company for helping me find the perfect carpet and flooring to brighten the place and…read moregive it a timeless and classy elegance. Don and his team were excellent, communicating every step of the way, and making sure I was absolutely satisfied. They were able to get in and finish on time, and take away the stress. I would highly recommend!

Southwest floors has been taking care of my flooring needs for 40 years. I am a remodeled and have…read moresuggested Southwest floors too my customer's. I have had very few customer complaints about Southwest Floors over the years. Any complaint I received was handled to the customer's satisfaction. I have been please with southwest floors performance.

They were absolutely awesome. I had virtually no wait time…read morefrom the time I scheduled my appointment until the time I arrived. The over the phone quote was accurate. (I have used carpet cleaners before who quote something and then come out and try to triple the price. And most importantly they did a beautiful job. I have two cats and a dog, and they made my carpet look brand new. On top of it, the service professionals were so nice and respectful of my home. I will use them every year!

Clean solutions did an amazing job for us. We called because I was struggling with allergies, so…read morethey did ducts and carpet and furniture. They were so professional and knowledgeable. They worked hard and left no trace they had been there. Highly highly recommend if you're in the market for such services.

Highly recommend! Love my floor! From Max and Mickey in the showroom to Nick for in home…read moremeasurements to Mitch (he was great) for install, it was a wonderful experience. They were all very helpful and patient, as I kept changing my mind on which floor I wanted. I am definitely using them again.

Our sales rep Nick did a great job of helping us understand the flooring options and pricing…read moreallowing us to select the best option for our home. The installation team was on time, so kind to us and respectful of our home. They did a great job!

I went with Wild Bill's because the salesperson was knowledgeable, and I was assured the carpet…read morewould be installed within 7-10 days. The salesperson (David Finkenthal) came out to the residence and measured the areas himself to be carpeted. After waiting for 12 days, the carpet was installed; but the installers didn't have enough carpet! I have an unfinished stair and two closets without carpeting! This was two weeks ago; after numerous attempts to get the rest of my carpet installed, I was finally told that the remaining carpet was ordered and would be installed today (7/16/19). The installers came, and LEFT A NOTE ON THE DOOR instead of contacting anyone that they had arrived (I was at work, but my parents down the road were informed about the installation; this was how installation first went). So, a 7-10 day wait has turned into over 3 weeks at this point, with the majority of my complaints and calls ignored. With the amount of carpet stores in the area, you have SEVERAL better options than to go with Wild Bill's.

Buyer Beware! I am…read morecurrently in the process of trying to renovate a townhouse in Strongsville before moving from Iowa. This transaction has been a nightmare! Dave is very eager to take the $ but not to finish the job. His measurements for the carpet were incorrect. The installer I spoke to was rude even tho in no way was it my fault. He even said the job would take longer as they had to move furniture. I was incredulous! The only furniture in the home is a grandfather's clock and a table to be thrown out. I currently have partially installed carpet and no resolution in sight. Dave doesn't return emails or phone calls but he has cashed my check for $4,000. Therefore I have been forced to retain an attorney to try & get this handled.. VERY unprofessional and no customer service.

If I could give this place zero stars I would. Don't waste you time or money here. Not only is this…read moreplace a scam it's overpriced for a terrible product. The people working there are absentminded, unorganized and unprofessional. I could not give this place a worse review. My order was lost and had to go back serval times to get a refund because they could not do it correctly the first time. Avoid at all cost.

Awesome place if you want to sit around with your hands in your pocket waiting for 30 minutes. All…read morewhile a kid skates around the warehouse again and again and again. And people who work there just walk by you like you don't exist. Looking to get 8 rooms done, will just take my money to another carpet store.

This is our second time using Pucher's Broadview Heights, Ohio, for our carpet needs, both times…read moredeserving of a 5-star rating! From the moment we stepped into the showroom, we were assisted by Claudia, who asked the right questions and showed us the displays of carpeting under professional lighting showing the differences in colors, texture, costs, grades, etc. We were able to bring home the boards of the different colors to determine which one to choose. Ari was our estimator,and the estmiate was free. He was professional and took measurements of the 4 rooms. The estimate came in fast and we ordered. Our beautiful carpet was installed expertly by Kevin, Logan, and Frank. The guys used carpet pads to safely move our furniture and return it back to the rooms. We thank Claudia for all her support and updates throughout the project. Superb Customer Service, quality products, and a great value. Highest recommendations!

Great carpet! Awesome installers. Expert assistance picking flooring and carpet for our home. If…read moreyou're looking for new flooring visit Pucher's. They're great to work with!

Place sucks . Picked carpet out Friday for a job with Dennis then Saturday call to pay and pick up…read moreand owner chad says he can't honor without confirming that Salman gave me that price. Never once said he would call to confirm only tells me "he just has to say it's sold out" so he doesn't have to honor price. These guys are gonna have fun wasting time driving to measure jobs that don't exist. Waste my time I'll do the same.

Wow! So far I'm very pleased. Going through a complete…read morerenovation in July 2017 (4 months ago) I was looking for good quality carpeting at a great price. When I walked into Truly Carpets I was a bit overwhelmed by all the carpet rolls, but when I told Dennis what I was looking for he told me about new stock coming in. It was the perfect color, texture & a great brand.... AND there was enough for both rooms. Yippee! I REALLY wish I'd had Truly Carpet install -ALL- my flooring. Unfortunately I mis-took 'Discount' as kind of shady, sub-par, or sub-contracted. Shame on me, I didn't bother to ask them if they subcontract their installs =( My loss. Hindsight, now wish I'd had them floor my entire home..... Truly installed a marvelous, high-end carpet remnants in my 2 bedrooms, but stupidly I went with Lowe's for the Pergo & the install. Ugh! Lowe's, what a HUGE nightmare!!!! I should have asked Truly to find me stock, because they had much better quality (12mm vs Lowe's 8mm Pergo stock). Truly installers arrived and did an amazing job. The biggest blessing is that the installers are part of the family, rather than subcontracted out as Lowe's does (nightmare!) The project manager was so knowledgeable, teaching me what I should have known BEFORE I'd gone shopping. My home flooring is gorgeous. When it's time to resurface my floors I'll be going back to Truly Carpet & Flooring.

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

Honestly some of the best customer service I've ever had. I told them my budget and my timeline and…read morethey listened. The install couldn't have gone smoother. Overall a really good experience.