Just got to VT for a 2 month vacation when the wire on my son's braces popped out. This office was…read moreamazing in getting us in for an emergency appointment and Dr Roger took great care of us. Thank you, thank you!!!

Worst dental experience ever. My child was forced to receive a gas sedative for a minor cavity,…read morestill experienced pain with added injections, and then was told that the dentist would not fix all cavities in one sitting but in as many there were cavities with them all being under gas. The dentist treated like my child was a factory item, the dentist allegedly "cleaned" each cavity within one and a half minutes (I timed it) and was out of the room within seconds.

Our experience with North Country Pediatric Dentistry has been extremely frustrating,…read moreunprofessional, disorganized, and has directly affected my son's treatment timeline. In March 2025, we met with the orthodontist and were told my son needed all four incisors removed and spacers placed. When I later called to schedule his initial extraction appointment, the office could not locate the orthodontic order. We scheduled anyway, but when we arrived for the appointment, the dentist again could not find the orthodontic order, which resulted in the procedure being rescheduled. At that point, I asked why a new order could not be requested from the orthodontist and was informed that the orthodontist we had originally seen was no longer with the practice. I then requested a consultation with the new orthodontist to clarify the treatment plan and was told a consult was not necessary. At his June 24th extraction appointment, the dentist removed only one tooth and stated the others did not need to come out. At that time, his spacers still had not arrived, and each time I inquired I was told that "the lab was still making them." At his August 27th cleaning, a different dentist informed us that the remaining incisors did need to be removed and advised scheduling another extraction. Again, I requested an orthodontic consultation and was told it was not needed. After further confusion and another cancelled appointment, we were eventually told that we did need to meet with the new orthodontist, which finally occurred on December 12th. At that visit, we were again told the same plan: the remaining incisors needed to be removed, spacers placed, and a palate expander would be required. The Plattsburgh office manager acknowledged that there had been staffing issues and stated that some employees had not been properly performing their responsibilities and therefore been fired (extremely unprofessional conversation to be has with a patient's parent). She assured me she would personally follow up with the lab to ensure my son's spacers were ordered and tracked. My son was then scheduled for December 28th to have the remaining three incisors extracted. I specifically asked whether we should wait until the spacers arrived before proceeding, and I was told they would be ready within 1-2 weeks after the extractions, so it would be fine to move forward. Weeks passed with no updates, and multiple phone calls were not returned. On January 30th, I was finally able to speak with the manager from the Malone location, who was assisting in the Plattsburgh office that day and was professional and very helpful. She investigated the situation and discovered that the spacers had never been ordered at all, despite previous assurances. She immediately spoke with the Plattsburgh office manager, who stated she would have the dentist place a rush order on Tuesday when he was in. When I followed up again, I was informed that nothing had yet been done and that this was the first the Plattsburgh office manager had heard of the issue. During that call, she raised her voice, spoke to me in an unprofessional manner, and stated she had no control over the dentist or the lab. I have also personally witnessed her speaking unprofessionally to other parents over the phone while sitting in the waiting room with my child. In addition to the treatment delays and communication failures, this office has previously sent me another patient's full name and appointment time, which raises serious HIPAA privacy concerns. The repeated miscommunication, lack of follow-through, inconsistent treatment decisions, and unprofessional interactions have made what should have been a straightforward pediatric dental process unnecessarily stressful and prolonged. I strongly encourage parents to carefully consider their options before scheduling care here.

Never again. Their staff lied to my face, treated my children as though they are machines being…read morebuilt on an assembly line, and missed important medical problems that were bigger issues to fix later. On top of that, their staff is judgmental instead of empathetic. Save your children from a lifetime of hating the dentist and steer clear.

Absolutely LOVE Dr Turner! He is a miracle worker and just a pleasant person overall. He worked…read morewith us and took me on as a patient even though he wasn't accepting new Medicaid patients at that time, and he maxed out my Medicaid until my Cigna was active and he is so patient and understanding. He knew I was very anxious and took the time to explain and be gentle. I will only see him at this practice. My husband also sees him and he's seen Emily Hill for a broken tooth and she was a joy as well. We ALWAYS recommend timberlane! Even their pediatric dentists and assistants on North Ave were amazing.

I was searching for a dentist in Vermont and happily found Timberlane. Initially, they said new…read moreadult patient openings for general care wouldn't be until January. However, for an acute issue (my wisdom teeth), they got me in much sooner. I was so pleased with their friendliness and efficiency; they immediately set up my new patient appointment and oral surgeon referral. They're in a convenient location and their office is super inviting. Highly recommend!

This place is just horrible. Go anywhere else. The dentists never look at patients notes. The staff…read moreis kind of rude and they keep making you sign off the wall stuff that is incorrect. They are just awful.

The staff here is excellent, they are very personable and customer service is top notch. They have…read morealot of newer equipment including a neat digital x-ray technology that shows your x-rays instantly on the computer screen. They also have another instrument called a diagnodent which is a laser that they put on your tooth to determine tooth decay that might not show up on the x-ray. I did not like the fact that they have to set up a consultation visit before the actual cleaning that took about 4 hours out of my day and seemed like a way to get extra money out of me. Alright now why the 2-star review, well I understand that the economy is bad but they tried to tell me I needed 4 fillings and I had NO cavities! Because there might be the chance that I can get a filling in this spot because it is starting to show signs of tooth decay....needless to say I will be getting a second opinion.

one of the best dentistry for kids I have ever been to. The staff is friendly and great with my…read moreson. The television on the ceiling are a great touch for keeping the kids distracted while having their teeth clean. I would recommend this office to anyone who cares about great service and excellent treatment of their child. The front desk is always so polite and willing to go above and beyond to make sure your questions and concerns are answered. Always willing to work with parents with busy lives when scheduling. The doctor is so friendly and my son just loves his fashion in glasses. I would give 100 stars to this place if I could they have made going to th dentist so easy as my kid looks forward to going now. please Take the time to look into this place I'm sure they will have you switching to their office after just one visit. Top tier service and professional staff. Your missing out on a great experience if you haven't been here.

This practice has cancelled two of my appointments at the last minute. I have not seen a dentist in…read more10 months because of this. I did not cancel these appointments; the dental office did. They also informed me that although they accept Delta Dental, an insurance company I contracted with because the dental office told me that they accept this insurance, I may still have to pay the cost of my appointment upfront because one of their providers doesn't accept Delta Dental. If that provider performs my checkup, I will have to pay upfront and wait to be reimbursed. Also, I cannot request another provider who accepts Delta Dental perform my checkup. I have paid upfront before, when I had dental insurance they did not accept, and I had to chase down my reimbursement because it was sent to the dental office, not to me. They never forwarded to me until I called and asked for it. I called the office to let them know I would no longer be a client, for all the reasons listed above, and received an uninterested "OK" from the person on the phone. If you have other options, I would definitely recommend finding a more reliable dental provider.

I've intentionally waited several weeks to write my review as I generally do when I receive less…read morethan adequate service as I want my reviews to be factual and less emotional. I had scheduled a cleaning with Essex Family Dental in April of this year and upon doing so was asked to update my insurance information as it had been a short while since I had my teeth cleaned. While doing so, my insurance had in fact changed, so I gave the biller/scheduler my new insurance information. Prior to my cleaning, I received a text message asking me to confirm my insurance information and appointment, which I did, as I did not want to incur a fee for a no call, no show appointment. Upon my arrival for my cleaning, we confirmed my insurance information a third time. I was excited to get my teeth cleaned as I love my hygienist and ONLY schedule appointments when she's available. She's truly the only reason I've continued to go back to this practice as there has been so much turnover and customer service has gone down. After my cleaning Dr. Liberman Liberman came in and acted as if I were a "new" patient. Mind you, he and a couple of his colleagues have had their hands in my mouth several times. It made me feel extremely under valued as I continue to use their services and had to remind him, he's seen me on several occasions. It was clear that he did not glace at my chart or any information prior to coming into conduct my very quick oral examination. At the end of our interaction, we proceeded (me, the hygienist, and the scheduler) proceeded to schedule a follow-on visit approximately two weeks out for a very small filling, at which point they provided me with a written estimate that the procedure would cost me just under $50.00 to the filling. Fast forward a couple of weeks, I go to the office, check-in, confirm my insurance information again, proceed to get my tooth drilled and pay for my filling. No big deal, right? About a month later, I get a bill for about $350.00 dollars for unpaid dental fees. Hold the mic please, as I went onto my mobile app and confirmed I in fact had insurance. I promptly phoned the office to talk about my billing error and of course, got their voicemail and left a disgruntled, detailed message. A couple of hours pass, and I get a return call from a gal in their billing department. I explain the situation and share that there must be some error that was coded incorrectly or not properly put into their system. She proceeds to tell me, not quite and that I do in fact owe the $350.00ish dollars as my new insurance was not in network. What? How was I supposed to know that? The biller proceeded to gaslight me and tell me it was my fault and that I should have known my new insurance was not in network, to which point I countered that her office confirmed my insurance not once, not twice, not three times but on four or more instances and even gave me an estimate on my filling. Had I been a brand-new patient I would accept ownership, but the office confirmed my insurance several times after my cleaning and proceeded to render services, to which she advised me, "the estimate was off your old insurance policy". She advised me that I was responsible for my insurance not covering all the services. I instantly grew frustrated with her due to her lack of empathy and care; I work in the financial industry and it's my job to "advise" my customers of all their options. Had she or a colleague of hers told me I was out of network; I'd have had made an informed decision based on my financial and oral care needs. It was evident someone had not done their job (by her admission) and I was paying the price. So, I'm taking my business elsewhere after about five years. Since Dr. Makay and his wife took over ownership of the practice it's gone downward. I"ll be sure to let friends, family and the community of my experience and why they SHOULD not go here for their dental needs. Do better, Essex Family Dental! You just lost a valued and loyal patient because I was gaslight and poor bedside manner.

My kids are 24 and 14 so I've been through the "braces thing" two times. I am really happy with…read moretheir attention to the patients and their interactions with us. They took the time to explain everything, including the financial part. They were there for after-hours and whenever we needed something. I like the all-inclusive price. Both my daughters have gorgeous smiles! I would definitely recommend this practice for Ortho. I have never used them for ordinary dental work, but I imagine they would be great.

Truly the worst- most irresponsible excuse for a dental practice on this earth…read more My son has extensive work he needed to have done- they were unbelievable rude while scheduling- made us wait 5 mos to be cancelled and then dropped us as patients even though they are the only dentist in our area.- in addition no matter what anyone says to you its a lie- dont trust them!!! They will leave a 2 yr old in pain because they are incompetent. I will drive to Tufts before I give my child to these people. The State Dental Board will be hearing about Dr Roescher.

Dr. Dickinson Sr. was my dentist in High School, when he was close to BFA, and he was awesome back…read morethen. I went to BFA w/ Grace and she is an amazing, classy, genuine, and caring Dr. You're in good hands with them.

As you shop around for Invisalign providers, beware that lower prices can come with hidden limits…read more Dickinson & Branon offered the lowest quote I received, but my experience did not meet expectations. I was unknowingly signed up for a limited three-refinement package, which made it difficult to continue treatment beyond that point (lots of push back). After 18 months (versus the 6 months originally quoted) and pushback on further corrections, I transferred care (this is an option!!)--where I learned my remaining issues could still be resolved with Invisalign. Ask all the questions upfront; not all Invisalign packages are created equal. I do appreciate the partial refund D&B provided at my request.