This practice has cancelled two of my appointments at the last minute. I have not seen a dentist in…read more10 months because of this. I did not cancel these appointments; the dental office did. They also informed me that although they accept Delta Dental, an insurance company I contracted with because the dental office told me that they accept this insurance, I may still have to pay the cost of my appointment upfront because one of their providers doesn't accept Delta Dental. If that provider performs my checkup, I will have to pay upfront and wait to be reimbursed. Also, I cannot request another provider who accepts Delta Dental perform my checkup. I have paid upfront before, when I had dental insurance they did not accept, and I had to chase down my reimbursement because it was sent to the dental office, not to me. They never forwarded to me until I called and asked for it. I called the office to let them know I would no longer be a client, for all the reasons listed above, and received an uninterested "OK" from the person on the phone. If you have other options, I would definitely recommend finding a more reliable dental provider.

I've intentionally waited several weeks to write my review as I generally do when I receive less…read morethan adequate service as I want my reviews to be factual and less emotional. I had scheduled a cleaning with Essex Family Dental in April of this year and upon doing so was asked to update my insurance information as it had been a short while since I had my teeth cleaned. While doing so, my insurance had in fact changed, so I gave the biller/scheduler my new insurance information. Prior to my cleaning, I received a text message asking me to confirm my insurance information and appointment, which I did, as I did not want to incur a fee for a no call, no show appointment. Upon my arrival for my cleaning, we confirmed my insurance information a third time. I was excited to get my teeth cleaned as I love my hygienist and ONLY schedule appointments when she's available. She's truly the only reason I've continued to go back to this practice as there has been so much turnover and customer service has gone down. After my cleaning Dr. Liberman Liberman came in and acted as if I were a "new" patient. Mind you, he and a couple of his colleagues have had their hands in my mouth several times. It made me feel extremely under valued as I continue to use their services and had to remind him, he's seen me on several occasions. It was clear that he did not glace at my chart or any information prior to coming into conduct my very quick oral examination. At the end of our interaction, we proceeded (me, the hygienist, and the scheduler) proceeded to schedule a follow-on visit approximately two weeks out for a very small filling, at which point they provided me with a written estimate that the procedure would cost me just under $50.00 to the filling. Fast forward a couple of weeks, I go to the office, check-in, confirm my insurance information again, proceed to get my tooth drilled and pay for my filling. No big deal, right? About a month later, I get a bill for about $350.00 dollars for unpaid dental fees. Hold the mic please, as I went onto my mobile app and confirmed I in fact had insurance. I promptly phoned the office to talk about my billing error and of course, got their voicemail and left a disgruntled, detailed message. A couple of hours pass, and I get a return call from a gal in their billing department. I explain the situation and share that there must be some error that was coded incorrectly or not properly put into their system. She proceeds to tell me, not quite and that I do in fact owe the $350.00ish dollars as my new insurance was not in network. What? How was I supposed to know that? The biller proceeded to gaslight me and tell me it was my fault and that I should have known my new insurance was not in network, to which point I countered that her office confirmed my insurance not once, not twice, not three times but on four or more instances and even gave me an estimate on my filling. Had I been a brand-new patient I would accept ownership, but the office confirmed my insurance several times after my cleaning and proceeded to render services, to which she advised me, "the estimate was off your old insurance policy". She advised me that I was responsible for my insurance not covering all the services. I instantly grew frustrated with her due to her lack of empathy and care; I work in the financial industry and it's my job to "advise" my customers of all their options. Had she or a colleague of hers told me I was out of network; I'd have had made an informed decision based on my financial and oral care needs. It was evident someone had not done their job (by her admission) and I was paying the price. So, I'm taking my business elsewhere after about five years. Since Dr. Makay and his wife took over ownership of the practice it's gone downward. I"ll be sure to let friends, family and the community of my experience and why they SHOULD not go here for their dental needs. Do better, Essex Family Dental! You just lost a valued and loyal patient because I was gaslight and poor bedside manner.

I can't say anything negative. From check in to check out just a great team and beautiful new…read morefacility.

Once again, I visited Green Mountain Dental and continue to be highly impressed with the facility…read moreand staff. Clinic is spotless. Equipment is the latest state of the art which makes out visits enjoyable. Miranda was my hygienist who was most enjoyable and friendly but also, very professional answering all my questions. Thank you Miranda.

As a patient of Fiddlehead Dental, I'm always impressed by the warmth and friendly atmosphere of…read morethe office. Dr. Chuck and Dr. Lynda, along with all of the staff, are always so welcoming, professional, and considerate. They are passionate about providing dental care to those in need, and are approachable and so easy to talk to. As a teenager I wore braces, but as I've aged my teeth had begun to shift. As a result, I'd become self conscious of my smile. I found I was smiling less, or would keep my mouth closed so as not to reveal my teeth. On a routine visit with Tiffany, one of the dental hygienists, I mentioned my desire to learn more about clear aligners to help improve my smile. Tiffany brought Dr. Lynda right over to talk to me and gave me a bunch of information. Before I knew it we had a plan and scheduled appointments. I was thrilled! I am so pleased with the results. Now, I love my smile. I'm grateful to have such a wonderful team of dentists and hygienists that truly care about my oral health and dental needs. If you're looking for a dentist, I would highly recommend Fiddlehead Dental.

DO NOT USE THIS DENTAL PRACTICE! I had work started by them and told them what payment plan I…read morecould stick to. I could do 300$ per month. They wanted $350. I have a fixed income and even the $300 was hard to maintain but I could. I was not ambiguous and could not agree to more. So I was told to make the payments. I did make the payments for 3 months and they accepted the payments without returning them. Then they set the appointment for me and the robot confirmed it and everything. Went in for the appointment that I had with them for months and took off work to do it. They told me when I arrived that they would not do the work because I only paid 300 a month and not 350 when I told them before I could not do that. So they still want the money and think that is acceptable. I do not. They accepted the payments. They made the appointment and then when I got there just told me NOPE. DO NOT TRUST THIS DENTAL BUSINESS.

After moving to the area, I spent considerable time researching dental practices because I had…read morespecific criteria: diversity at all levels, impeccable cleanliness and sanitation practices, and quality care. After reading countless reviews, I chose Colchester Dental Group, and I'm so glad I did. My first appointment was with Dr. Wiese to establish care, get x-rays, and set up my routine cleaning schedule. From the moment I walked in, I knew I'd made the right choice. What impressed me immediately was that they gave me a full tour of the practice during my first visit, something I'd never experienced at a dental office before! This transparency made me feel welcome and showed they have nothing to hide. The office is immaculate, and their sanitation practices are clearly taken seriously. From check-in to check-out, every staff member was professional, friendly, and efficient. Dr. Wiese was thorough and took time to explain each step of the process. The x-rays were done efficiently, and the initial exam was comprehensive without feeling rushed. They clearly prioritize preventive care and patient education. The quality of care exceeded my expectations. Dr. Wiese was gentle, knowledgeable, and genuinely seemed to care about my dental health and concerns. The entire team worked seamlessly together, and I felt I was in capable, caring hands throughout both appointments. The diversity I was hoping to find is evident throughout the practice, which creates a welcoming environment for everyone. I've now had two appointments and both experiences have been excellent. I'm confident I've found my long-term dental home!

You will likely leave this office with the worst dental PTSD possible. They will also take half a…read moredozen appointments to fix a crown. Avoid this place like the plague.

Dr Matt repaired my two front teeth from years of grinding. I was very concerned that it would…read morelook miscolored or that people would be able to see the repair marks. HE DID A perfect job shading my teeth colors, and even my wife can't see where the old tooth ends and the new tooth begins. They are VERY good with KIDS as well. My whole family has been going there for over 10 years.

Thank you for making my husband smile again!!! He had so much fear and anxiety. The teeth look…read moreamazing and his smile makes me smile! He's a new person, new self-esteem and so much more energy and spring in his step! The confidence is amazing. I tried to talk to him for years about the health issues prolonging this was but it was always a sore subject. Thank you Dr. Matt & Team - I am grateful

Dr. Barmore was such a pleasure! She was clear and confident in what she was doing, which put me at…read moreease feeling like she is a good dentist. It was my first visit, so she reiterated good brushing and flossing techniques without sounding belittling. She took all of my comments and questions into consideration with her assessment and made me feel like my contributions were valuable even though I'm not a dentist. We discussed a plan to move forward and she gave me an opportunity to make decisions about my own care. Everyone in the office was friendly and pleasant to interact with. I highly recommend Dr. Barmore!

I've been going to VT Dental care for almost 20 years and they are wonderful.read more

My dentist has always been good to me, but the new hygienist I saw yesterday is an absolute angel!…read moreShe noticed that my insurance requires a risk assessment that hadn't been completed, and if you score a certain way you receive increased benefits - it made such a difference for me! I really recommend them.

Callers beware. I was in need of a new dentist and found…read moreACDC in my member portal as "in network". When I called, I did not have my insurance card handy and could not remember the name of my new insurance. I had thought "Northeast Delta Dental" was my insurance, but it was not. I called back a couple of weeks later and upon giving my name, Carrie(?) briskly stated "We do not take Northeast Delta Dental!". I calmly explained I had my card and was happy to confirm it actually says "Dental Blue". She advised, rather shortly, that Dental Blue was not in network with them, so I asked about "CBA Blue" (as that was the next name on my insurance card). She rudely exclaimed they're not in network with them, either. I called CBA Blue and was advised that they use the Blue Cross Blue Shield network. If the office had only allowed me to give more information, I imagine they could have understood that they were, in fact, in network. This is not how potential new patients should be treated. I'll be looking elsewhere.

My mother scheduled a consultation to discuss mercury amalgam removal. She was told by the…read morereceptionist that the consult would cost $189 and there would be a $75 cancellation fee. Steep, but we want to take care of her amalgams safely so we figured it was worth it. She arrived for her appointment six minutes late and was told to wait in her car. She wasn't brought in until 30 minutes after her scheduled appointment, the dentist spent under 10 minutes with her and said "you don't have that much metal in your mouth" before leaving the room. My mom asked for the treatment plan and costs and the front desk staff said they'd have to talk to the dentist who was now unavailable, so my mom said to just email her with it. The dentist gave her no details about mercury amalgam removal, what it entails, why it's important, and what she could expect. Nothing. It was an enormous waste of time and money. Feels very much like an office consumed with making money, not caring for and informing patients.

Love the attention to detail, transparency and friendliness of the new management and staff.read more