What do you look for when banking? High yield rates? Lots of locations, both physical and ATM?…read more On-line banking? Convenience? Yeah, me too. Credit Unions aren't for everyone - you need to work for a particular employer or group, but if you qualify, you'll find that you can't do better than a member-owned credit union. As a public school teacher in North Carolina, I recommend the SECU to any state employee that asks! They pay as good an interest rate as any bank - and better than most. The loan rates are about THE most competitive that I've seen, and are automatically reduced by from .25 - .50% if you arrange to repay your loan by direct auto-payment from your checking, savings, or money market account. Personally, I love that this branch is less than a mile from where I live, still has a number of safe deposit boxes available, and a drive-through ATM that I can visit on my way out of the neighborhood. The staff is always friendly, and they'll go out of their way to help answer any questions you may have. I'm glad that they're here!

Their bank teller Michael Frans happened to be the most delight and helpful employee I've ever…read moreinteracted with. Great establishment!

Sanga Poonia at the SECU in Chatham County recently helped me obtain an auto loan. Sanga was very…read morepolite, knowledgeable, and made the entire process easy and enjoyable. Everyone at that SECU location is always extremely helpful. I highly recommend becoming a member.

I have been a member of the credit union ever since I moved here almost 5 years ago and I am…read morecontinually impressed with the level of service I receive and today was no exception. I had a very large check that was an over-payment for my son's tuition that he needed access to immediately while away at school. Normally the bank would hold such a check for 3-4 days but upon request, the credit union made the funds immediately available for his use. The tellers are always pleasant and helpful whether I call on the phone or go in person. I do all my banking with the credit union. The only negative would be that they are not open on Saturdays but that just requires a little more planning on my part.

I was in the process of setting up an estate account and the branch leader, Sonny Acosta, was such…read morea pleasure to work with. He happens to be from the state we were dealing with so he knew so many state laws and rules that apply to our case. He is extremely friendly, knowledgeable and professional. I was really worried that this would be a tough process yet Sonny made it seamless and easy and got us set up with a new account. Thank you again for making the banking for this process an easy one and for being so understanding and helpful and customer-service oriented.

Great service. My plates been running over for a few months, didn't keep my eye on the ball. These…read moreladies made it so easy to maintain my great coverage. Always patient, knowledgeable about their products and services, a real human touch. Thanks, folks!

Great find -- and a rare case where a bank lobby out-coffees actual coffee shops. They pour Verve…read moreCoffee Roasters out of Santa Cruz, plus nitro flash brew on tap and a solid pastry case. As a Capital One cardholder you get a discount on handcrafted drinks, which makes it one of the better values around. The space is the real draw: bright, high-ceilinged, and huge, with plenty of seating plus two separate larger rooms if you need quiet or privacy for calls. Limited outdoor seating too. Friendly staff, clean, free Wi-Fi, and nobody rushing you out. Worth a stop whether you bank here or not.

Interesting concept for a bank and "third space." I like how they have ambassadors to teach…read morefinancial literacy- that's super important to me and I would have loved to see more marketing around this service in this location of the CapitalOne Cafe. I visited with a friend and thought they had a perfectly decent selection of specialty drinks as well as the classics. My friend got an iced latte, which they accidentally made hot so they gave her the hot one and the iced one to take. I ordered an iced americano and they forgot about me for like ten minutes, then when I said something they seemed frazzled. Clearly something happening with the communication behind the counter. I thought the espresso was a bit acidic for my taste, I prefer a dark roast. But all in all, not an unpleasant experience. Oh, and I got 50% off for paying with my CapitalOne card, which is just silly because it was still $5 before tip, so they must just jack up the prices knowing many people will get 50% off. Whatever. Felt kind of dystopian and capitalist but oh well.

The greatest location I ever visited. Great team and they show that they truly care. The branch…read moremanager at the Graham location is the best, always providing the best service ever.

This was my first time at this branch. It has one way in and veré to the right for disabled…read moreparking. This branch is super quick. The other locations can take some time in line but today was pretty empty and very fast. Super friendly staff and convenient location for when I'm in Graham. It's in the food lion plaza so getting in and out can be tricky. You're in a high traffic area and the exit leads out to the busy street with cars going in both directions.

My agent, Chris Thorne called to review my Home Owners policy and made it so easy for something so…read morevery important; we updated our replacement insurance to stay current with todays inflation and cost in building materials. I don' think people realize with rising costs for building materials you may need to adjust your replacement insurance in the event something were to happen to your home! He reached out to me and explained everything, gave me options to fit my budget!! That's customer service at it's finest, my agent was looking out for me!!

My roommate just sold his car and we called to cancel his auto insurance…read more They required him to come in person to sign this cancellation. We found this inconvenient. We had to waste 60 minutes going and coming there. I had too many auto policies in my life, I was never asked to sign a cancellation form. I am always able to cancel over the phone or the internet. Intelligent ways of communication can save a lot of time.