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    Fidelity Investments

    4.2 (6 reviews)

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    Charles Schwab

    Charles Schwab

    (6 reviews)

    I had to come into this branch to drop off a form, and I was surprised that it's part of a business…read morepark building where the guard makes you sign in first. But when I told him where I was going, he was pretty nice about it and didn't make me fill out my car license plate number (which I didn't know off the top of my head and would have had to have gone back outside to go get it off my car). It's probably mostly required for people who are visiting the entire day, not for someone be like me who was only popping in and out for a few minutes, so I just signed my name and time of arrival. I didn't have any issues finding guest parking in the very full lot, so don't know if I was just lucky that day or what. The guard was surprised when he asked if I had difficulty finding guest parking, and I said I didn't. The receptionist at the Schwab front desk was really nice and reviewed my form after taking it from me, to make sure everything was filled out okay. She told me they would send it on to Operations that day and I should hear back in a few days, and if not, then I could follow up by calling the number she gave me on their business card. I liked how there were bowls of candy laid out, but I was too embarrassed of looking like a piggy at 9:30 in the morning, so I didn't take any. :/

    I have a new brokerage account that I wanted to get some clarity on how to operate it, from Charles…read moreSchwab, so I went online to make an appointment. A young man called me back and told me that I didn't need an appointment just to get clarity on my account, that I could just walk in and see someone. I came to the office, and the receptionist and Manager were so unhelpful. They just passed me a card and told me to call the toll free number to speak with someone. I protested and asked if I could just speak with someone for 10 mins, and they still refused me. I was so disgusted with this LACK of customer service. It is unfortunate, that I won't ever be able to consider the branch office as a resource, because I won't ever go there again. Horrible!

    Fidelity Investments - investing - Updated September 2026

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