This bank has the WORST customer service. I called the Wheaton branch to ask if they offered…read moremedallion signatures. The woman in "customer service" literally yelled at me at me no, they don't offer that and hung up on me. I ended up calling a month later, on a hunch, and talked to a completely different person and they did offer it. Worst. Bank. Ever.

Really surprised by the other review here. These folks are great always going above and beyond for…read moreme. I have never had a problem they always take my coin, know me by name, and are so considerate and honest. It how banking should be!!!

Kent has helped me find a mortgage three times now. He has always been very professional and…read moreinformative. He is also quite good at keeping everyone on your real estate team (the realtor and lawyer) informed as you move from the initial offer to the closing. We had daily updates on the loan process and any missed phone calls/emails were usually responded to within a business day. Most things throughout the loan process was done electronically which was convenient. Kent was recommended to me by my parents, and I highly recommend him. I will definitely be using him on the next mortgage or refinance.

Kent answered all of our questions and walked us through the process of buying a home for the first…read moretime. He has continued to check in with us over our first year as homeowners to make sure our experience is as positive as possible. I would highly recommend working with Kent!

If you're looking for a mortgage lender in Glen Ellyn or anywhere in the Chicagoland area, Dan's…read moreyour guy. Dan really cares about helping people and isn't just trying to close a deal. If you're buying a house, trying to figure out your options, or just want someone honest to talk to about interest rates, I highly recommend giving Dan a call.

This is the second time I've worked with Dan Rock and his team and I was even more impressed this…read moretime around. To be in the middle of a pandemic and still be on point with everything is mind boggling to me ‍ His team did not skip a beat, and everything ran smoothly and efficiently. I will continue to tell everyone I know about this wonderful team !

Mohammed was great! We were first time homebuyers and had no idea what we were doing... He was…read morepatient in explaining how things worked, he was much more helpful than other lenders we spoke to. Would definitely recommend!

Mohammed was fantastic to work with. Top notch every step of the way from his market insights and…read moredeep knowledge of the industry from years of experience. Easily has the best rates around. Would highly recommend working with Mohammed as you won't regret it!

Dan was recommended to us by our amazing broker, John Montgomery, and we couldn't have been happier…read morewith our experience. I was a nervous wreck throughout the entire home buying process and Dan was wonderful!! He helped us figure out our financials before we were truly house hunting, so we new what we could afford, and then when we made our offer and had a trillion hoops to jump through (because hoop jumping is how you buy a house) he guided us along smoothly. He also was very responsive and patient with my millions of questions! I highly recommend Dan Palumbo to anyone who needs a mortgage!! Thanks, Dan!!

From the owner: We started First American Mortgage in 2002 with the philosophy of delivering an efficient,…read moreaffordable lending solution to local residents. We are dedicated to our clients and work together to provide the home loan options and customer service you deserve. You'll be assured of a home financing experience that will exceed your expectations from start to finish. About Dan Palumbo: A life-long resident of DuPage County, I attended Glen Ellyn Schools and graduated from Glenbard West in 1988. I majored in Business Administration at Eastern Illinois University and shortly after graduation, I started in the mortgage industry. In 2002, I partnered with Brian Haggerty and we opened First American Mortgage. Since then, we have become a trusted residential lender helping hundreds of homeowners finance their dream home and provide Local Realtors and Attorneys with 'worry free' transactions they can count on.

The team here at Market Place Mortgage truly have you at mind and are one of the most upfront and…read moretransparent companies I know. Everyone works hard and they treat you like family. I worked with Gavin the owner numerous times and he's always been available to answer questions no matter the time. I've also recommend several friends to him that have closed deals and found this company truly of value. They will help you make you home dreams come true and make the process so easy. I highly recommend them for your mortage needs!

Let me start out by saying Thank you, Gavin, for all your dedicated help and countless emails I…read moresent you over these two years.  My husband and I started working with Gavin roughly two years ago, wow did we not really know how bad of shape our credit and financial situation was until meeting with Gavin. Gavin assisted us with developing a plan to achieve our goal of being a homeowner and also understanding how to pay off the house in a 15-20 year time frame vs. the traditional 30-year loan. I would have never considered it, but when he ran the numbers on a few houses to show us the price difference, it's completely the way we will be going. Sadly, we have relocated due to our job to a state where Gavin can not be our lender at this time, but I would never be in the position to purchase our dream home without his dedicated guidance.  Take the time to listen and take notes when talking with Gavin, you will come out ahead of the game just like we did, you have to remain focused! Gavin also set us up with a credit repair company that was amazing, they rocked it with getting mistakes corrected or even the deletions that were old that were still impacting our credit score. We are now in a position to purchase a house without having any PMI!  Gavin, Jereme and I appreciate the service you provided to us from the bottom of our heart! Keep up the good work and your passion for helping others is your true character.

My husband and I purchased our first home in March/April 2026. We started the process intending to…read moretake things slow, but quickly found our ideal home within days of securing our realtor and needed preapproval fast. As veterans, we initially pursued a preapproval through USAA, but unfortunately didn't receive the level of follow-up we expected. Our realtor recommended a few lenders, and Brendon immediately stood out. Not only was he quick to act, but he was personable and genuinely invested in helping us from the very beginning. As first-time homebuyers, we had a lot of questions, and no question ever felt too small. He took the time to walk us through everything in detail, whether it was a quick 10-minute call or a longer conversation. He was incredibly responsive (often replying within hours) and set clear expectations throughout the process. As veterans, it meant a lot to work with someone who truly understood the VA loan process and could guide us confidently. One thing that really stood out was how he supported us when we submitted our offer. He personally connected with the seller's side to vouch for our financing and strengthen our offer. We truly believe that level of advocacy helped solidify our offer being accepted. The transition between Brendon and Josh on the Neighborhood Loans team was seamless, and both of them checked in regularly to make sure we felt informed and supported. Their level of service made what could have been a stressful experience feel smooth and manageable from start to finish, and we were able to close on time without any surprises. Bonus points for the handwritten notes, thoughtful closing gift, and the personal touches throughouht. They truly made the experience memorable. We would recommend Brendon and his team to anyone, especially first-time homebuyers, without hesitation.

Jeanne Gorey was my loan officer during the refinancing of my condo in April 2026, and I absolutely…read morecould not have been more pleased with the experience. Her knowledge of the lending process, attention to detail, and commitment to customer service were evident every step of the way. Throughout the process, Jeanne was always available to answer my many questions, and to explain the various stages of the loan. As we know, refinancing can be a complex and sometimes stressful experience, but her professionalism and communication made it much easier to navigate. I always felt confident that the process was on track and that I was well informed about what to expect next. For anyone looking for a loan officer in the Chicago area, I would highly recommend Jeanne. Her expertise, responsiveness, and dedication to her clients are second to none. -Paul L.

We are in a strange situation, where we can afford a house but are unable to get credit due to…read morebeing self employed. We spoke to Pam Hynes - Pam went above and beyond in helping us find the right people to get us into our dream home. She is professional, kind, clearly knows her stuff and treats you like a real person - which we are finding is a really important part of this journey. We can't thank you enough.

Haily McMillion was unresponsive to text, or emails had to get a second mortgage someplace else…read more Lost three homes playing games. Now I have a loan in hand and when the next house I like pops up I do not have to wait on anyone.