I was happy to find a company that was actually local…read more They were quick to respond and very easy to work with.

John and his team do an amazing job getting back To us…read moreregarding any management services. Responsive and trustworthy service. Recommend this property management for my rentals.

Nicole and Carol are a great team and we highly recommend that you choose them as your trusted real…read moreestate agents! We started working with Nicole over two years ago as a referral from a close friend who spoke very highly of her. As first time home buyers, my husband and I were basically clueless and had no idea just how complex the Bay Area real estate market is. Nicole helped us navigate these waters with ease, and educated us about the complexities of disclosure packets and purchase contracts well in advance so that when the time finally came, we'd be familiar with such detailed documents. Pre-covid, Nicole spent an entire Saturday driving us to houses in various neighborhoods so that we could see what different cities offered and to help us narrow down our home search based on what we saw. We also attended several open houses together and she always kept an eye out for homes that fit our criteria and attended broker tours on our behalf. We also continued working with Nicole throughout the pandemic and experienced first hand how the original interaction model had to change. Without any open houses, I felt like Nicole had to pour even more time into our search because covid policies required individual appointments to view each home. Nicole was patient with us as we viewed what seemed like 20+ homes during a nine month period. She is respectful of your opinions, but will also share her professional opinion when requested. We ultimately found a home and throughout the entire closing process, not only did Nicole help us, but so did her team. We were in the best of hands and there weren't any hiccups. Together, this team guided us every step of the way with constant communication. DocuSign was used to electronically sign all documents and keys were left in a lockbox when the home was officially ours! In fact, with their help, we were able to close a week earlier than expected! As you can tell, we obviously spent a lot of time with Nicole (she was stuck with us for two years!) and we enjoyed every minute of it. She's great to be around and extremely insightful. Finally, I want to share a story from when my husband and I first started going to open houses a few years ago. When we told other agents who our realtors were (we just would say "carol and Nicole") and they *always* knew who we were talking about. Nicole and Carol have created a reputation that is built upon trust, professionalism and extensive market-specific knowledge.

I'm a first time homebuyer and had the best experience with Nicole who helped me purchase my first…read morehome. I was working with a different agent previously and it was not a good relationship, but switched over to have Nicole assist me after recommendations from people at work. Nicole was super patient and took me around to view multiple listings on our first appointment. She was super knowledgeable about the area having more than 20 years of experience. She also walked me through all that I needed to know as a first time buyer, and quickly built trust and made me feel comfortable with her representing me. At every step of the process, she personally walked me through it, explaining to me what all the documents in the housing disclosure package were for, and what I should be looking out for. Most importantly, she was always on my side. Nicole and Carol work together as team and I can't recommend them enough! I will definitely be working with them again in future!

Terrace manages the property I've leased for 11 years. The property managers I've spoken with are…read morealways kind and prompt to help resolve any issue. When my hot water heater went out, it was quickly replaced, as was the case with with my garbage disposal. This year they even helped coordinate trimming the big oak tree in the backyard of the duplex I rent. Each year, Terrace sets up convenient times for me to sign my lease renewal documents. In the 11 years, and I have never had a problem with Terrace, and I've spoken with most of the property managers at one time or another (Eric, Denette, Michelle, Liz). They've all been attentive and helpful. I've always felt valued and appreciated as a tenant.

I recently rented an apartment in Menlo Park managed by Michelle Creech at Terrace Associates…read more Michelle made the rental and move-in process painless, starting with a great virtual tour on WhatsApp. She sent photos when I requested them Several issues identified during the move-in survey were adressed promptly and professionally.

My siblings and I closed on the sale of our childhood home yesterday. Selling the home was a very…read moreemotional experience. The professionals at Guide Real Estate made the experience palpable to me at least. We interviewed several realtors and when the interview with Guide was completed we already knew which direction we were going to go in despite still having to interview one more realtor. Prior to listing the home we had an estate sale. After the estate sale we literally stepped back and watch Guide Realtors take over. The Lehr's were fantastic. Alex and Drew priced the home for a quick sale. Denise Lehr coordinated the donation and/or disposal of all personal belongings that were left over after the sale. After the house was empty, Denise along with Katie coordinated with contractors to prepare the home for sale. They coordinated exterior and interior painting, upgrades to interior lighting, removal of all carpeting and refinishing the original 80 year old hardwood floors. Eric helped to keep us on track by insuring that all documentation was completed and signed on time. Once Guide Realty stepped in we were able to step back and let them take control. I can't recall the exact timing but the home had multiple offers after only one open house. With Alex's guidance we countered the offer and ultimately sold the home at $115,000 over listed price. Thank you so much Alex, Drew, Denise, Katie, and Eric.

They were wonderful to work with in the sake of our family home. Very knowledgeable, thorough, and…read moreprepared for everything that occurred during the process. From day one we knew they were the right real estate company for us. Handled all aspects of improvements prior to sale and did great job of marketing property. Home went on the market and was sold in less than a week. If you need a reliable team on your side for the sake or purchase of property you should definitely check out Guide Real Estate.

Absolute nightmare Unbelievable events in the last few…read moremonths with this company ever since they took over Point Alameda Appts, Harassment and retaliation, false accusations, racial profiling, attacks to character , mental shaming ( all documented ) and many more....( In the last few months since this company took over) For years the tenants have been exposed to... Asbestos, Mold , Neglect, Thefts , "Law abiding" Resident of 14 years (rent controlled) On this building 3 Rd relocation ( 1st Mold, 2nd move Asbestos) Now living on a apt with a balcony about to collapse, we are very concerned of our well-being and safety also of our Neighbors. NOTHING has been done so far..... Here are a few photos of our luxury.

I'm giving this ZERO stars! I am a Veteran, Senior Citizen who suffered a life threatening injury…read more My Caseworker at the VOA, Mather recommended this complex. Little did I know I was moving in next to a "weed smoker" who played his music really loud. The lease states, it is a "non-smoking" community and right to a quiet environment! The adjoining neighbors have confirmed this. We smelled it, experienced it and have been affected by the stench of weed permeating into our apartment with "second hand smoke". After numerous complaints, my neighbors and I visited the leasing office to address it. Janine Rood, Mgr., has always presented herself as very "RUDE", just like her last name! She says, "there's nothing they can do" ??? I asked for a copy of my lease and it CLEARLY states it plain as day. I decided to contact the Corporate Office. I was told to go to the Tax Assessor's Office by the Legal Services of Northern California to get the Owners information. (ANYONE WHO PAYS TAXES CAN GET IT) After numerous complaints for 10mos into my lease, I sent an email letting them know they were in BREACH OF CONTRACT hoping they would address it or I would sue them, soon thereafter, I was served with a 10day notice to vacate stating I was the "nuisance"! LASTLY, IF YOU EXPECT TO HAVE SOMETHING ADDRESSED THAT IS STATED IN THE LEASE....DON'T BELIEVE ANYTHING IT SAYS BECAUSE THEY'LL TELL YOU, THEY CAN'T DO ANYTHING ABOUT IT! EVEN IF YOU HAVE OTHERS TO COMFIRM YOUR CONCERNS! I HOPE YOU REAP WHAT YOU SOW......SHAME ON YOU!!!

Wesley Ko came highly recommended from a friend. He laid out a plan for us to sell my current…read moreapartment and purchase a new house in 6 months (all in Oakland) and he worked very hard to help accomplish that goal. Throughout the process he was patient, responsive and professional. For the sale, Wesley and his teammates were extremely efficient when it came to staging and holding open houses and we were able to sell my apartment after the first scheduled showings. The only really difficult thing I had to do was say goodbye to the apartment and move out. I am extremely picky and so when we began to tour houses, Wesley's patience and eye for details really helped narrow down potential properties that would be a good fit for me and we also struck out a lot of bad ones. Wesley's experience shines during touring. Just to name a few things he has a keen sense of smell for moisture/mold, can feel for the slightest unevenness in floors and can tell good from bad repair work just from a quick glance and feel, he has really seen it all. This is where a whole lot of Wesley's value comes from, he's not just another paper pusher...he actually enjoys looking at houses with clients and he is great at pointing out things that a normal person wouldn't see. Eventually a few months later we were able to close on a new house that was exactly what I was looking for. It was a pleasure to work with Wesley and he was so helpful throughout the entire process. As I said before he is thoughtful, smart, engaged and it's clear he loves what he does and I now recommend him to everyone I know who is looking to buy in the bay area.

From the sales rep to the whole team (fit & finishes, customer experience, stager, and sales…read moreanalysis), OWN is a great company to work with. Although I had started the remodeling before signing with OWN to be the sale representatives for the house, their expertise in knowing the market for my location set us up to get the best return. The expert staging that put the finishing touch that helped to attracted over 20 potential buyers during the open house. Everything was handle expertly and professionally. So buying or selling, OWN Real Estate is the company to go with.

If you want to put your home on the market, make it painless, and have a quick process, Viv is the…read moreright agent for you. Viv has a special talent and deep knowledge of the Bay Area housing market. I cannot recommend her highly enough! I've known her for many years and have connected her with my friends in the Peninsula to trust them in their listings. I initially met her when she helped my daughter and brother look at investment properties back in 2014 and she was very patient and very energetic. Viv, was always in the back of my mind to recommend her to my family and friends. Two of them just purchased from Viv within the last year. Viv is the perfect blend of professionalism and has a genuine character. I just referred a friend last year (2019) and my friend put her house on the market in August 2020. It was sold in 4 days.!!!! I was so happy to hear that my friend was beyond ecstatic working with Viv and she exceeded any expectations she had for selling her home. Viv guided her through getting the house ready to list and was very organized in the entire process. I look forward to referring future friends and family to Viv.

Buying a home is stressful enough! All the open houses, making the offers, and finally a ton of…read morepaperwork. Viv Kelvin helped me navigate all of that with such patients intentionality and professionalism. We were in the market to buy my mother a condo, and Viv helped us every step of the way. Who better to and trust the purchase of my mother's condo then Viv Kelvin! She is the best of the best!

Greg was stellar as our buyers' agent and secured us a great home off market. He navigated the…read morenegotiations to land us our dream home in the perfect neighborhood and knew all the right questions to ask. His years of experience were evident and so appreciated. Highly recommend!

Highly Recommended - Exceptional Service from Greg Stange I…read moreworked with Greg Stange to sell my home at 285 Alta Vista Way in Daly City, CA, and the experience exceeded all expectations. Greg's expertise, professionalism, and attention to detail made the entire process smooth and stress-free. From prepping the home to navigating negotiations, Greg was proactive, responsive, and incredibly knowledgeable about the local market. What truly set Greg apart was his genuine care and clear communication. I always felt informed, supported, and confident throughout each stage. Thanks to his strategic approach and dedication, the home sold quickly--and for a fantastic price. If you're looking for a real estate agent who delivers outstanding results while treating you like a priority, Greg Stange is the one to call.

Moved here from battery park city in manhattan and was scoping out all the bay area neighboorhoods…read morefor a safe, quiet, and beautiful place for the family. Been living here for about 6 month and its been great. Roads are in tip top shape and local traffic flows great - reminds me of my orange county days. Every store/restaurant chain you want to get to is within 10min, and i mean everything - target, whole foods, trader joes, in n out, chipotle, safeway, post office, banks, home depot, panda express. When we want to go out, its easy to get to downtown redwood city, sf, palo alto - RWS is a great home base. The neighborhood nob hill anchored shopping center is always a convenient option...there's even a well run health clinic that we took our child to. Library is very cool and new too.

RWS is a great place to live if you have survived your twenties and are thinking about kids. Flat,…read morestraight roads for even the most direction-challenged to find their way around, a shopping center with all the basics, great health club, walking and biking paths on the bay. Fun for pets if you are into that kind of thing. Lots of kids and lots for them to do. Overall, lots of great people and a real sense of community. Just don't come here looking for a half-acre backyard. That ain't gonna happen!

Update: I got the following message from Ann P who I suspect is the branch manager…read more "I'm sorry your experience was not satisfactory. However, the information in your review is incorrect, with all due respect. First, the wire instructions were confirmed. Christina asked her Jr. Escrow Officer to confirm with you, which she did. When you inquired a 2nd and 3rd time, Christina acknowledged and responded that all was correct. In fact, Christina responded to all your emails and most of your calls. Because of the volume, she did let a few repetitive calls stay in voice-mail. She never refused to talk with you, she just couldn't always take your calls at the time you called. She did have a number of transactions at the time, some with tighter deadlines than your file. Next, Christina and her team must follow instructions from the client. Everything Christina did, including timing and scheduling of sending documents and the signing, were per instructions given to her from the client. James Han, the Notary, had other appointments and since you refused to sign the documents due to an unanswered question for the Lender, James had to reschedule with you. Christina only informed James that time was of the essence due to deadlines. She did not in any way pressure urgency to overlook explanation and reading of the documents. That's confirmed. Last, the positive reviews come from only a small handful of several very happy clients of Christina's. She is known for her exceptional work, response time, accuracy and service. She and the company have never, nor would ever, accept "Kick-backs" as you suggest. We understand that buying a house is stressful and with the addition of COVID 19, even more so. However, this review is unwarranted and unjust due to a complete misunderstanding of what Christina was required to do in her job. Again, we are sorry you had a bad experience, but to blame Christina and the Company is simply unfair." My response: I think a true review from a buyer or a seller would have enabled me to make an informed decision to not go ahead with Old Republic San Carlos. I hope this extra information helps others with their decision. With all due respect, I can confirm that Netane, the junior escrow officer, only called me to confirm that Old Republic received the signed paperwork and that we were going to the bank the next day to wire funds. At no point in time did Netane confirm the actual wire instructions or account we should wire to. Christina told us on the phone, on more than one occassion, that she was too busy to talk to us and didn't offer an alternate time to talk. In that sense, she did refuse to talk. Ann claims I made "repetitive calls" but I have called Christina roughly 4-5 times during our approximately 35 day escrow period. James Han specifically told us he had to let Christina know, very assertively, that the pressure that we were put under was unnecessary. You cannot invalidate our terrible experience of going through the closing process with your company with the inaccurate statements made above. I also don't want to go over each and every incorrect statement being made above, nor do I have the time for it. I stand by my review. I think a business that is so unwilling to accept feedback from a paying customer has already shown it's intentions. Please don't threaten to take down or change reviews of your paying clients. They deserve to post their opinion and truthful experience.

I can't say enough about Christina at ORTC...I was very worried when my escrow officer left awhile…read moreago and I was referred to Christina..but all of that disappeared the first time I worked with her.. Her response time is second to none, her efficiency is perfect..she's excellent at problem solving and even answers on the weekend! I highly recommend Christina!