gave one star so people know I didn't forget to select a star. Deserves NO STARs…read more TV/WIFI/landline all come through xfinity comcast and they all keeping intermittently cutting out. Comcast came to check everything and fixed a connection on the telephone poll and we still have the problem. Might be time to go to one of the fiber companies.

I had been a customer of Comcast/Xfinity from the start. I always felt like a prisoner because…read moreoptions were few. T-Mobile finally became an option for internet and I quickly jumped. The last mobile number was ported to T-Mobile which should have closed my account. I unknowingly still had a line on my account that I asked to be removed in person. I visited my local office and was told we still had a number and I had auto paid it for 2 1/2 months. I called the number in front of the xfinity rep and I got the message the number was not in service. 3 hours on the phone over the last week and I still can't get them to see that the number hasn't made a call since the account was created but I'm still paying for it. The Customer Service department is broken and communications within the department are non-existent.

I have had Rodeo internet for years and very happy with service. I live in an area that is…read moredifficult to find service.

living in Clarkston, Washington but the county not city limits we had a hard time finding Internet…read moreservices. We called Rodeo and they said if you can see the C on the hill we got you covered. Been with Rodeo for 7 yrs no now Lisa Fleishman

This is the lowest rating I have given and it's for good reason. I've lived in Rochester for a…read morewhile now and other than, Fairpoint (DSL), Meteocast is the option for internet and cable. I guess when you're the only one around there's not much to compare to but the service is horrible! Internet is always going down, I never get the speeds I'm paying for. Maybe this is a common thing with internet and cable providers, I don't know but I have friends and family living elsewhere with different providers and they don't have the same issues I do.

Internet service is intermittent and customer support is lacking. Told no outages reported in my…read morearea despite myself and two neighbors on street reporting outages.

Shame on Comcast. High marks to tech Tim who is trying to solve a problem which exists because of…read moreComcast's use of remote, foreign customer service centers and disinterested local job managers..For weeks and after at least 5 or 6 calls the company has still not sent out the 3rd party contractor to pull the cable thru a conduit that runs under the road. Three techs gave cone out to connect the service but each one has said they need to have the 3rd party contractor -- and the far off phone service appears unable to schedule a 3rd party contractor. Disgust at a company whose customer service is farmed out and whose job managers don't bother reading notes to schedule required service. DISGUST at the continued lack of WIFI. Comcast relies on automated boiler plate online assistance and pays no attention to customers.

Worst customer service , they overcharged me 160.00 and said they would stop my service after I…read morecame in with all my payments and receipts . The manager did not help and finally said"I am done and if you do not leave I will call the cops .. Nice way to treat the seniors or any other customers Any suggestions for me to retrieve this miss justice, I was nearly in tears as it was so stressful. Conglomerates think they treat us this way as we have no one to support us. Computers are difficult and do not help either and time consuming Flunk .

While I was actually using their service, before the name change, they were adequate. The problem…read moreis that after having canceled their service 6 months before, they began billing me for service. I only just noticed that I have been billed three times for a service I canceled before the beginning of 2025 for a total $561.19 which I'm about to start trying to get back. They may not be evil but if not they are staggeringly incompetent!!

Absolutely the worst, most dishonest company I've ever had the misfortune to deal with. Because…read morethey have a monopoly on this area of Alabama, they don't give one damn if they do as they say. I was told a price, in writing, then when I received my first bill...it was nearly 3 times the quoted price. I contacted my rep and was told that she "forgot" to mention the installation fee and that it was an "honest mistake"!!! Honest!!! No, not mentioning an exorbitant fee and then calling it a mistake is LYING, and deemed illegal. When I called the rep, I was then told not only would they not absorb the illegally billed fee, but that my bill was now going to increase $30 a month!!! How the heck is this legal? I never signed anything that authorized this "fee" or anything at all actually. Might be time to get litigious. Avoid this business at all cost.

I made 2 visits to this store within a week to get an unlocked phone set up. Both times the manager…read morehelped me. He took care of the job perfectly! Would definitely go back when necessary.

Horrible service guy today! He clearly couldn't care less about customer service…read more Would rather drive to South Portland then deal with him again!

I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.

I literally created a Yelp account to leave a review for this spectrum location. After raising our…read moreprice intermittently with no warning year after year, sometimes on a random month, it would just raise our price. I called multiple times asking why our price was so high and they never gave us an answer. They just said it was the lowest price they could offer. Finally, I had enough we switched to verizon and when I called to cancel, they said that that we were paying way more than we needed to and they could give us a lower price. I have never been so furious. Then we tried to give them back their equipment and they had us wait 45 minutes just to sign a receipt. 45 minutes!! It was absolutely insane. Just to give their equipment back!!! I will never step foot in this place again.

I was a long time ATT user. I had a job changed which required me to return the phone number of…read moreyears of use and stored on many contact lists. Two family members were already using US Cellular as there cellular service. At the time US Cell was offering a great family package so I took the leap of faith and joined the US Cellular family. I did have concerns at first. My new job takes me from Maine to DC. I had fears that service would not be up to snuff. I have to say I have no service issues up and down the Northeast corridor. I chose the 300 Gallery Blvd. Scarborough Maine store to set up my account. I asked for an easy to remember number with as many repeating numerals as possible. The REP put in some extra time and got me a great number. I have had several other situations that I thought would be an issue, I walked in the shop and what I thought was going to be a problem, only turned out to be a minor inconvenience. The customer service I have received at this store has been great. They have fixed my issues quickly and fairly. I am impressed with this company and certainly can recommend to anyone looking into cellular service. Call outs to Tyler and Nathan for being so helpful.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I have to give a shout out (a good shout out) to Jake J. at the Spectrum store. I ordered all the…read moreservices through the internet but needed help getting my mother-in-laws cell phone # ported over. Jake worked through it as quickly as he could have. I also observed Jake training Alexander. I was glad to see that Spetrum trains their employees. Jake was pretty thoughtful and not micro managing his trainee. A good qualilty when training. Be sure to add your name to the elecctronic kiosk when you go in. The place was busy but the wait was not long. I thought all the staff were working as quickly, politely and efficiently as possible. Pleasantly surprised by experience and wanted to call out good service. It seems only the unhappy post.

Called store to make an appointment to pick up equipment, went to Auburn location. I used the kiosk…read moreto find that it wouldn't allow me have my scheduled app. Waited an hour while tons walked into the building with app going before everyone waiting. All fine. Accept two people working with over 10 waiting. Each customer can take at least 15 mins. Man your store. You charge a lot for services. You have the ability to better serve your paying customer.