No frills but they get the job done. I went in to get two keys copied. The entire transaction took…read moreless than 10 minutes and I was on my way. The storefront is super cluttered with boxes and doorknobs and lock-related things, but it's functional and adds to the charm a bit.

Came here because I needed a basic key copy onto a "fun" key. I initially checked another place but…read morethey didn't want to be liable for messing it up which I thought was odd because isn't it done by machine anyways? Anyways, the only struggle I had was trying to figure out the hours online -- they weren't posted anywhere so I finally went and their hours are 9:00 AM to 1:00 PM, Monday through Friday. Key was quick, easy, and affordable. Hard to find an actual person to help cut because the minute key machines suck! They always leave terrible edges!

If I could give negative stars, I would. I was sold on a service that sounded great- I could…read morecontrol a doorlock from my phone, a camera on the doorbell that would trigger motion and I could see (and speak) through my panel, smoke alarms that were linked to the fire department. If only it actually worked. The phone app only works sporadically (not great when you're trying to let someone in the house remotely, as it was sold to me). The camera only sometimes triggers motion, I often have to open the door to see who it is since my panel image doesn't show up OR, it's stuck on an image from 2 weeks ago. I've never once been able to talk through the speakers. The smoke alarms have malfunctioned (not the battery, they just stopped working and started to go off). I have to call about once a month to have something reset. Each time I call, I even ask "is this normal for customers to have to call this often for malfunctions? I'd like to speak to someone about faulty equipment" and they always say no, not normal, then bypass my request and refuse to transfer me to someone who can actually help. Not only that, most of the reps not very nice to talk to. And since I've had to call A LOT, I have talked with a lot of them. If I can ever manage to get transferred to higher up, they only offer me a partial credit on my account for the lost time of service from their faulty equipment. Which I have NEVER ONCE seen credited. It took 7 emails (which I was told was a valid form of support) over the span of NINE MONTHS to have them actually respond to a question about my contract. This company has horrible support, has refused to acknowledge they put faulty equipment in my house, and have even refused to tell me how much I have left on my contract so I can pay off this shitty service and go with a company that actually works.

I have been trying to cancel service with this company for ages. We sold our house nearly a year…read moreago, paid out our contract and they are still trying to withdraw funds from our bank account (I say "try" because my bank won't let the funds go through). When you call for help, you just get transferred around from department to department. It takes ages, and you still don't get anywhere. Don't sign up for service with them!

We really appreciate Cunningham Security Systems going above and beyond for us as a client. They…read moresent a technician out to fix an issue with how the security system interfaces with our POST lines. Many companies would have dismissed our request but Cunningham Security was there for us.

Well,actually funny and sad. Cancelled 6 months ago. They came and got the monitor system…read more Today...6 months later we got a notification that we had an alarm alert on our first floor. You seriously cannot make this up. Who runs this place...

Wanted to share my excellent experience with Joey LaPointe, owner of On Pointe security systems. He…read moreis professional, patient and a delight to work with, setting up the security system. His communication skills are great, reconfirming by phone, email and in person as well. I asked lots of questions and he has the knowledge and expertise to put my mind at ease with the new system. I highly recommend his company and services. We could all use a security system and the piece of mind is priceless!

From the owner: On Pointe Security understands the security concerns of homeowners and businesses in Maine. We…read morefocus on superior customer service, honesty, and integrity to separate our company from national competition. Home security, video surveillance, and fire systems. Commercial intrusion detection, monitoring, access control, fire systems, video surveillance, and environmental systems. We serve homes and businesses in Greater Portland, Greater Lewiston-Auburn, and Midcoast Maine

Came right away and made door adjustments in addition to replacing locks. Knowledgeable and skillfulread more

Repair locks on front door and door leading from connector to garage…read more Guy arrived promptly and did a terrific job. His work includes a guarantee and his prices are fair, even less than one might expect in this inflated economy. I can't remember the last time I posted an online review, but Guy's work certainly merits one.

I have had nothing but trouble with adt. The latest was my smoke detectors needed new batteries. I…read morechanged batteries and spent 3 full days talking to representatives to stop the chirping from the panel ( after I removed the detectors and took batteries out. Talked to 5 representatives with no resolution. I had virtual appointment set for Thursday morning only to be awoken at 3:30 with panel going off. I talked to virtual representative for 1 hour 17 minutes and was told the detectors needed to be replaced every 5 years at a cost of $308.46. After I paid I looked at the detector that I've had for 4 years and it states on the back replace by 10/2034. Another lie from adt. I have spent hours on ladders fixing the system while adt was on the phone. It is a neighborhood joke how often I was out there fixing their equipment. Shop around before buying into ADT . I'm going to try to get an explanation on the replacement dates on the detectors but I honestly believe that I will not get a honest answer

ADT is the worst! They installed our system and we had connectivity issues from the beginning, the…read morehard wired key pad doesn't work. When I called they made me trouble shoot with them, unscrewing it from the wall... nothing worked. It has been impossible to cancel, finally I got them to agree to close my account, they quoted me my final payment which I confirmed included any cancellation fees (for a system that doesn't work) and made my payment of $550. Just got another bill for $225! I called and they said that department that took my payment isn't authorized to tell me that was the final amount and refused to pull the call or honor their own company's commitment. FRAUDULENT!!

Protection 1 has once again really proven they do not value a customer for more than a monthly…read morecheck. My system has once again stopped working, and I scheduled the required appointment for a tech visit. The window given was noon until 5 pm - very long but again it is Protection1. I called near 5 o'clock and was told to expect a tech shortly. I then called at 5:24 and was told it might be two more hours. Might. Do not believe their claims of great customer service. They seemed to think that I shouldn't be upset and should just schedule another day off at their whim. Sorry, P 1. You are on your last chance.