I don't usually write reviews for anything but travel, however I need to be honest about my…read moreexperience here. I am a big chicken about dental work. To the point that I put things off way too long because I would rather almost do anything than go to the dentist. I mean almost anything. Unfortunately, I had a terrible toothache and was forced to reach out for help. Chesapeake Smiles had good reviews, was close to my home and the photos looked great. I was able to be seen as an emergency patient the morning after I reached out. 24 hours after I was in the chair getting things fixed. I had a root canal and also temporary crown made. Pricing was very reasonable and the best part was that they were all very empathetic and respectful and patient with me! As someone who is frightened, Dr. Masood, the two different dental hygienists and the front desk staff were so understanding, kind and prompt. Most of the time I feel like dentists are very accusatory and a bit judgemental (could very much be my personal perception of course) but, no one here was. It felt safe, respectful and understanding about my fears. Thank you Chesapeake Smiles and Dr. Masood and staff for everything.

Fantastic office and dental staff. Excellent service and expertise - fair pricing with no…read moreupcharges/hidden fees.

Used to be a great dentist. Then the staff changed out and weekend appointments went away. My last…read morethree visits they have had to reschedule my appointment multiple times. One time they rescheduled one minute before my appointment. I understand things happen but the rescheduling was a trend item and common occurrence. My last appointment was for 8:00 am when they first opened. The staff trickled in between 8- 8:20. The xray equipment didn't work and the office was generally dirty. Stained carpet and dusty shelves. The dental staff itself is good. The place really needs to be managed better.

They performed services on the same day, that are not covered by dental insurance if done on the…read moresame day. I would have declined if I was aware. I ended up paying a large bill for treatment that would be covered if they did the treatment on separate days. The office was very difficult and unprofessional to deal with and gave me the run around. They just rack up as many things as they can to pad the bill. I still am not sure they even did the costly procedure. My insurer said it is impractical that both billed procedures are done the same day. Which is why they don't cover it if done the same.

This is a fantastic dental office. From the hygienist to the Dentists, to the front desk staff,…read moreeveryone is polite, accommodating, and treat you with so much care. I've been going here for at least 5 or more years now and I have to need to ever switch providers.

Dr Lutz and his staff are amazing! My family and I have been seeing Dr Lutz for years and are…read morealways very well cared for. Everyone is friendly, caring, and they take the time to explain procedures and address any questions. Dr Lutz is the best around!

I love this dental office! The front desk staff, Tammy & Tracy, are both so great. Kind and…read morepatient, and answer all my questions (I always have a lot!) without rushing me. The dental hygienist, Sherry, is awesome as well. I saw Dr. Nam for the first time today and he knows his stuff. I will definitely recommend this office to anyone who asks!

I had a horrible experience with Judy JeonDD's front desk representative. . The representative was…read moreextremely rude and disrespectful when I called to discuss a discrepancy with my bill. She began to "yell and became belligerent, and HUNG UP on me" when I asked what portion of the bill was covered by my health insurance! As a Sr Citizen, healthcare costs can impact my monthly budget. I highly recommend all patients review your bill closely for correctiveness. BTW...I'm searching for another dentist!

This has been my family's regular dental office for quite a few years. Initially I was very…read moreimpressed with the facility and we had no issues. It has only been within this year that we have run into scheduling problems. The office has cancelled appointments twice on me because "the hygienist wasn't going to be available that day" and then the next available appointment isn't for another 4-6 weeks. If we have needed a follow up appointment after a regular scheduled visit it can take that same 4-6 weeks to get another appointment. They do run pretty much on time and are efficient when you do arrive for an appointment. Plus they were able to get my husband in within 24 hours when he urgently needed to see a dentist which I did appreciate and gave them an extra star for that.

WARNING TO POTENTIAL PATIENTS & NORTHROP GRUMMAN EMPLOYEES…read more Be VERY wary of the amount of 5-star reviews you see on Google. Many of them are lacking in any details or descriptions of the procedures done and don't tell you anything much like Amazon reviews. It's almost like they're buying reviews. Jai Shin seems to hope you're naive enough to not question what they're doing in your mouth, especially if you've had bad oral history. I had been going to this place for around 4 years after I moved to Maryland, and at first it seemed fine with the cleanings and being told I had some cavities to fill. But then he mentioned I needed a root canal, which was the beginning of the end. This root canal hell spanned 2-3 years before I found peace and left for a better dentist: 1. The root canal procedure itself was very odd. I'm no stranger to root canals and I know for a fact Jai Shin didn't use a tooth dam to prevent my saliva and other contaminants from entering the exposed tooth or a magnifying glass apparatus to even see what he's doing in the back of my mouth. He was very casual and not completely focused on doing the root canal, and initial x-rays showed the biofilling PIERCED THROUGH MY GUM TISSUES before fixing it. My gut was telling me something was wrong, but I had excellent dentists in my life prior to this so I gave the benefit of the doubt. 2. The installed crown afterwards POPPED OFF during normal eating sessions only a couple of months after installation. My two 8 year old crowns have NEVER had this issue and they're still going strong to this day. It was poor cement adhesion explained away with poor excuses. 3. Almost a year later after the root canal procedure, it failed as I had a reinfection there again. Jai Shin told me it was rare/uncommon for this to happen, and yet there we were not even a year in, with bleeding and throbbing gums. They had then referred me to a periodontist that only had a slot to see me in a month, so I went with someone else that could see my issue sooner and the reports were not good. Then I got it checked by Sterling Endodontics and they confirmed it needed to be retreated, which they did PROPERLY the next day. 4. It was pointed out by the Perio that the prior crown that popped off was not giving full coverage over the tooth, leaving a gap for food to enter. The new crown creation by Jai Shin was a hassle and took a while to get it right, but at least now it seems like he actually put effort since he could probably sense I could see through his facade and was done with him. It doesn't end there though. A cavity that was found in my other molar was never mentioned by Jai Shin and caught by my new dentist who has since properly fixed it. Thankfully one of Jai's dental assistants made me aware of the potential of that cavity back then so I kept note of that. It would have become another root canal, and I suspect Jai was withholding this on purpose to ruin more teeth/get more money out of me. I am also very suspect of whether I really needed a root canal from Jai knowing what I know now. Another review here mentions he was lying to them about her child's teeth having cavities that needed to be done. Unfortunately for him, she worked with dentists and knew what to look for. And so, so, SO much more that can't fit in detail in this review. Billing issues that take months to resolve, rough administration of numbing shots, questionable crown applications, charging for Xrays and not doing enough Xrays at the same time vs endo and new dentist, his wife coming in with incorrect statements/assumption on my mouth instead of himself, etc... Jai Shin also seems to care a lot about his reviews instead of his service since early on he would spam people texts to leave reviews. I also noticed another reviewer mentioning that Jai Shin spoke to them at their next appointment regarding a review they left. In which case, hello. Do better, seriously. Don't be a Jensen Huang. If you've read through all of this, thank you for your time. I'm seriously trying to warn you of this dentist because I don't want people to suffer as much as I did.

I wrote a review yesterday, right after my visit ... and it disappeared into the ether, I guess!…read more LOL Making my appointment was easy and pleasant. That made me hopeful that the whole experience would be the same - and it was. From the friendly (though stressed) receptionist, to Dr. St. Martin herself, to Rose, the hygienist, and the alternate receptionist who set up my next appointment, they are the most welcoming and friendly staff I've ever met, yet still very professional. Dr. St. Martin was thorough in her explanation of the health of my teeth and mouth, and asked me a couple of times if I had any questions. As she left me so Rose could come and clean my teeth, she wished me well and again said, "If you have any questions or need anything, have them get me and I'll come back." Wha-a-a-t?!? So awesome. I have Kaiser, and the co-pay of $30 is very reasonable. They advise a panoramic x-ray on first visit, for an additional $43, which I declined. The ONLY downside, and it isn't their fault, is the major construction project happening on three sides of their small building. It really limits access and they are going to expand their parking once all the fences are gone. Speaking of parking, I advise if you're approaching from Royal Farms side, to just go past the business and turn around at a nearby spot like the All-American Steakhouse. I would NOT try to turn left into their parking lot! All in all, I am supremely glad I read about Dr. St. Martin elsewhere, and decided to give her a try. Excellent dentist and all around great experience. Bonus: if I had to, I could easily walk from home - it's just about a mile.

Dr St Martin installed a cap after she reference for a root canal. After the cap was installed at…read moreevery check up I advised her that the cap/tooth was loose, nothing was ever done. A few weeks ago the cap and tooth fell out, I went back to her and she refused to assist me. She stated it was not her responsibility to repair it and told me I would have to go back to an oral surgeon and after that she would have to do an implant all at my expense. Even though the X-rays show the rod was broken. Now the empty space is bleeding and painful I called for an appointment and she refused to see me. Do not under any circumstances go to this dental office!!!!

Never been treated so rudely by a dentist. She and her dental assistant carried on a personal…read moreconversation right in front of me as if I was not even there while I was getting my teeth cleaned. Now, I am not saying the can't have a back and forth but this conversation went on for at least 15 min! It was just rude. Never went back.

Dr. Bingham-Lester's practice is top notch. I became a patient in 2016 when I moved to the area; I…read morewas looking for a black female led practice and she was top of the list. I always enjoy my visits and that's saying a lot for a dentist appointment. The stff is personable and professional, the service is always on point and the office is warm and inviting.

I'm definitely NOT a fan of going to the dentist . However I needed an emergency tooth extraction…read moreand my mom told me to come here . IM GLAD I DID. The service from start to finish was amazing . The staff was friendly and made sitting in the chair so much easy. The dentist was super nice and very supportive . He walked me through each step of the procedure and during the procedure he kept assuring me that I was going to be okay and that I was doing good . I definitely recommend coming here for your dental needs .

Horrible customer service. The girl answering the calls is horrible and has such a negative…read moreattitude saying no to everything instead of trying to be a bit more accommodating to patients. If it was my office I would find a replacement ASAP because that kind of attitude will coast patients to leave. We have PPO insurance and will definitely be going elsewhere.

Dr Lory M. Richter and staff did a fantastic job explaining what I need to do to get a partial and…read morecrown. They were through, professional and very kind. I left feeling confident about what to expect. They followed it up with an email, so I had everything in writing. If you're looking for a dentist, I highly recommend this practice. I've been going there for 10 years.

Dr. Woods & her staff are wonderful! I have been a long-time patient & my whole family also have…read morebeen going here for years. Everyone in the front office are very nice & helpful, and I can not say enough about the dental assistants are all very good at their jobs! Always feel comfortable in the office, even with my mouth wide open! Keep up the great work!!

Dr Greene is fabulous, remarkably patient and outlandishly caring of his patients. I was refered by…read morea family member and was not displeased at all! You're greated with an amazing concierge, Kelly, who even remembered me from our phone call when I scheduled my first appointment! You are even asked if you'd prefer to watch a movie or listen to music during your appointment. Amazing practice highly recommend to all.

Dr. Greene is the best dentist I've had. He is friendly as well. Office staff is friendly as…read morewell. One time he was short staffed and ended up being the one to clean my teeth, I've never had a dentist who did that before. Any other dentist probably would have rescheduled! Highly recommend!