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    CHIAO & WU, LLP - Attorneys at Law

    CHIAO & WU, LLP - Attorneys at Law

    4.8
    (120 reviews)

    I initially had a positive impression of this firm. My consultation with Mr. Chiao went well. He…read moreclearly explained my legal options, came across as warm and earnest, and made me feel comfortable retaining the firm. Unfortunately, once my case began, serious organizational and communication issues emerged. Although the complaint itself was well written, it was filed with the wrong court and contained an incorrect address. I was never informed of this mistake and had to discover it on my own. Correcting the issue required a change of venue, which cost me significant time and money for an error that was not mine. Communication throughout the case was inconsistent. At times, staff were responsive and reassuring; at other times, follow-up emails went unanswered and seemed to fall through the cracks. When I informed the firm that the opposing party was making threatening communications, my concerns did not appear to be taken seriously. After deciding to retain new counsel, I was surprised by how aggressively this firm interacted with my new attorney during the transition. Even more concerning, when my case files were transferred, I was mistakenly sent documents belonging to a different client. This raised serious concerns about their internal controls and confidentiality practices. I was also charged approximately $600 for work the firm claimed had been completed but which was never included in the file transfer. When I requested a refund, I was told the work had been done and that I would need to absorb the cost, despite having to pay my new attorney to redo it. Overall, this firm's lack of organization and efficiency ended up costing me more time, money, and stress than necessary. Based on my experience, I would strongly recommend shopping around for other firms, even if they are located outside the Pasadena area.

    Needed a legal consultation and the attorney thoroughly reviewed the contract, clearly explained…read morewhat we were entitled to, and guided us on next steps. Thanks to their advice, we ultimately got what we wanted. The price was very fair for a one-hour consultation. I would absolutely use their services again if needed.

    Premier Justice Law, PC

    Premier Justice Law, PC

    4.9
    (126 reviews)

    Our family had an amazing experience with Susan and her entire team. She kept us informed…read morethroughout the entire case, follow-up was effortless, and everyone was incredibly patient with my elderly mother, especially Tari (their paralegal) after my mom was sideswiped on the freeway. We weren't getting anywhere with our insurance company for an accident that wasn't our fault. That's where Susan came in. Insurance companies count on clients not knowing their rights. Lawyers do. If you're ever in an accident, Susan and her team will guide and protect you every step of the way. Their professionalism from start to finish was unmatched. Our insurer finally paid up -- all expenses, including car and medical were fully covered.

    Susan and Premier Justice Law I hired the week I endured a traumatic car accident in Los Angeles…read morewhile on vacation. This was October 2022. Susan, Michael, Alicia and her team were present and holding space until I completed a year and a half of chiropractic care, massages, healing for ptsd, and bodywork. Once I finished the treatment, Susan and her team began communicating with the insurance company of the taxi that caused the accident. She was professional and worked hard on this case, as it was a long time from when the accident occurred and when we were ready to negotiate. I believe that Susan and her team negotiated the best of their ability to obtain a payout. We decided not to go to court. I hired a female lawyer because I enjoy working with women, not men. The settlement minus expenses was less than I ideally desired from the car accident and recovery experience, however I trust that she asked for the most amount possible. I recommend Susan and her team for grounded, hard work, and a reliable lawyer that knows the game and does their best. Thank you!!

    SGV Law

    SGV Law

    4.8
    (184 reviews)

    After my car accident, I was stressed and unsure about the whole process, but this law firm made…read moreeverything so much easier for me. Michael and Anjelica were awesome to me! They were always kind, patient, and willing to answer every question I had. I really appreciated how they kept me informed with regular updates and explained things in a way I could actually understand. What impressed me the most was how hard they fought for me. I honestly expected to receive only a small amount, but they helped me get a settlement that was way more than I imagined. I'm so thankful for all their help and would definitely recommend them to anyone looking for a team that truly cares about their clients.

    I had my accident the December before 2020. I Was badly injured. It was a stressful situation…read moreespecially considering it was the start of the pandemic to add on top of my ordeal. However, Michael and his team took care of me and did everything they could to make my experience less stressful. They scheduled all my doctor's appointments for check ups and my appointments for rehab. Followed up with continuing care and physical therapy for over a year. They did all that they could so that I solely could focus on my recovery. But It's currently 2026, so why am I writing this now? Let me explain. A year after my settlement was completed, I was getting mysterious calls for collections for my ambulance ride. However, the bill was never sent to me to verify the debt. Michael assured to me that the paperwork they sent was not the right paperwork to verify. But me being skeptical was still afraid and overly cautious because I'm a person who pays all his debts, and didn't want my credit score affected. So Michael suggested that he can hold some of the settlement money as a "just in case" fund until the statutes of limitations expire. I think I can say that for any normal person, this would also seem to be a kind of sticky situation to take on as an alternative, right? Because this agreement requires trust. But in the end his team wrote a contract and I agreed and signed to hold the money. Now to why I'm writing this now; it has been years past since the settlement. To the point where I forgot the statute of limitations timeline. I was contacted by Michael late December of 2025 to schedule an appointment first week after the new year. It was our final appointment and I just received the last portion of my settlement that I forgot about! So trust was definitely earned and received. Excellent customer service.

    Seropian Law

    Seropian Law

    5.0
    (258 reviews)

    Jacob!jacob!!jacob!!! Amazing lawyer but most inportant…read moreAmazing human! He took my son's case and made sure my son and I were been taking serious and were been herd! Made sure to keep both of us posted during the entire process... At the end he made everything so much smoother and easier! Thankful he took my son's case! Forever greatful for this amazing human!

    There simply aren't enough words in the English language to describe how amazing Jacob Seropian is…read more Jacob represented me through an incredibly complicated series of circumstances. I had six or seven car accident cases happening at the same time--not individually over the years, but all at once. Talk about a juggling act! Somehow, Jacob managed every case with incredible knowledge, organization, and attention to detail. He knew my cases better than I did, even though I was the one who had lived through everything. I received excellent settlements on each of my cases, but one accident in particular was the catalyst for the pain and injuries that followed. Jacob negotiated an incredible settlement in that case--far beyond what many of his peers believed was possible. Honestly, I never expected the outcome he was able to achieve for me. What impressed me most was not just the results, but the fact that Jacob was always on top of everything. I felt like I was in extremely capable hands throughout the entire process. He understood the details, knew how to navigate the complexities of my cases, and fought to get me the best possible outcome. I honestly don't remember how I originally found Jacob, but I will be forever grateful that I did. If I am ever unfortunate enough to be involved in another car accident (knocking on wood!), Jacob Seropian will be the first person I call. I cannot recommend him highly enough. Thanks, Jacob!!!

    Fierstadt & Mans, LLP - realestatelawyers - Updated August 2026

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