This is a full service Marriott in the busy Reforma area. I stayed here for a week and it was a…read morenice stay. The staff are incredibly friendly and helpful. Everything was well maintained and clean. There are plenty of restaurants and shops in walking distance. For sightseeing, it's in the middle of main sights. It takes a t least 30 minutes to an hour to get to the anthropology museum, zocalo or coyocan. It's located on a street that gets extremely congested with traffic. The M lounge is a decent one that has scrambled eggs, egg whites, fresh fruit, local pastries and more. Alcohol is for purchase. It's nice to have lounge access for elite members but I'm not sure if it's worth paying. There are some terrific city views from the lounge. The rooms are a little older and I had some issues with the air conditioner, but staff were very helpful and fixed it. Overall I enjoyed my stay and it is a good choice. It's a busy area so it's not a relaxing part of the city in case you want that.

The location is definitely one of the highlights. As the name suggests, the hotel is right on…read moreReforma, one of the main avenues in Mexico City, making it a very convenient base for exploring the city. The rooms are a decent size and appeared clean, although my room had absolutely no view, which was disappointing. The spa area is a nice bonus, with two hot tubs that looked great and a lap pool that is perfect if you want to get some swimming in during your stay. The restaurant had really good food, very expensive considering that Mexico itself is not an expensive city for food options. Unfortunately, the service and overall hotel experience left me quite disappointed, particularly as a Marriott Bonvoy Platinum member. The check-in experience wasn't great to begin with, as our rooms weren't ready. More importantly, I found the staff to be very focused on rules and booking policies, but seemingly only when those rules worked in their favor. Because of our company's policies, we had to book through a third party. When checking out, we asked for an itemized hotel folio and were told that we needed to obtain it through the third party. I'm still not sure how a third party would be able to provide an itemized folio for charges made directly by the hotel. I called the hotel several times afterward and received contradictory information. At one point, I was told the folio would be emailed to me, only to later be told that they couldn't provide it at all. I ended up making multiple calls from the US to Mexico just trying to get something that should have been a straightforward request. There was another issue with the Bonvoy side of the stay. My points and elite night credits were never added because of the third-party booking. Had I known this beforehand, I would have chosen a different hotel. I understand that certain benefits may not apply to third-party bookings, but this should have been made clear upfront rather than leaving us to discover it afterward. My Bonvoy account also wasn't properly associated with the stay, so none of the upgrades or recognition I would normally expect as a Platinum member were reflected.

I stayed here for one night…read more The breakfast buffet was by far the best part of the experience. Tons of fresh food and juice options. Upon checking in, my key card didn't open the door to my room, which was on a high floor. So, I went back downstairs for the front desk to re-activate it. I returned to the same room only for the card to not work once again. I then went all the way back down to the lobby, at which time the front desk told me they were sending a technician to change the battery on the lock. Fine, but the front desk was completely unapologetic. I hung out in the executive lounge for a bit until that got sorted out. Once inside the room, it was quite nice. Clean and classy. Standard for a JW. The lobby is elegant. The pool area has very few lounge chairs and catches a lot of shade. I spent most of my time on the pool deck in the jacuzzi. Complimentary on-site parking for guests.

This hotel was so clean and roomy. Front desk staff was…read moreexemplary and concierge was second to none. The variety of food and drinks with friendly staff . The views from the 14th floor gave you a great view of the city. 30 min drive to center of Mexico City. Have stayed here a few times for work and able to get a good comfortable night sleep.

I am on the road about 209 days a year. ConceirgeKey, ambassador elite, globalist.. I have all of…read morethem. In my entire life I have never met a worse manager than Laura in any hotel ever. This terrible human was rude, unhelpful, and honestly just disgusting. Luckily a gentleman saved the day and solved the challenges. I booked on a 3rd party APP and the reservation had not been posted over yet. Simple fix... but this evil woman was honestly terrible and she should be fired quick. Great job Jorge.

I just spent two nights at this hotel. It truly is a five-star hotel. The staff are all amazing and…read more100% customer service oriented. The hotel is beautiful, my room overlooked the park on one of the top floors. It was comfortable, clean, upscale and well stocked. The executive lounge on 16th floor offered a great choice of food and beverages. I would have enjoyed a longer trip but I needed to get back to the States. Sadly in Mexico City I was taking advantage of by a cab driver, the concierge, Fidencio at this hotel was my hero. He spent considerable time trying to find where exactly I needed to go to file a denuncia, he helped me in the business office when I had to print and copy all required paperwork. Fidencio was a life saver for a tourist needing police help. I hope visitors never need this type of help, but it made me love this hotel a thousand times more.

Our stay was really great. This location was central to major tourist spots…read more The staff was very accommodating. You get free water bottle everyday, clean rooms, and strong WiFi. Restaurants and shops are within walking distance. If you want a late night snack, there are 2 oxxos close by.

We loved the hotel and the area. I've been traveling back and forth to this city for a couple of…read moreyears already, and each time I come I discover something new and awesome. This hotel is one of the finer accommodations in Roma Norte. We stayed here for four nights which our apartment continues to be renovated. There are a lot of ammenities like the spacious lounge, and meeting area right at the lobby level. There's also a pretty nice bar area although we did not partake. The room was very modern and the bed appeared to have been updated recently. The WiFi was Rock solid and we really have zero complaints about this hotel. We would absolutely stay here again.

Recently stayed 3 nights for a business trip. Wow - incredible service first of all. The employees…read morewere incredibly kind and welcoming. Special shoutout to Miguel and Isaac who took great of me and went out of their way to accommodate my food allergy needs! Thank you both for making sure I ate well. Food was great! Only issues were that 1. The rooms were so cold! Heat didn't work and blankets were thin and 2. Wish the stairs were easier to find. Although there are three elevators, they were often full given how many we had there. But this was a very enjoyable stay. Great location and very walkable! Felt clean, safe!

By far one of the strangest hotels I've ever stayed. It's beyond modern. It's .... psychedelic…read more Take one look at the mirror above your bed and you'll be in a daze. The checkered bathroom will leave you in a trance. Aside from the oddities of the room, the staff was very friendly and accommodating. Check-in was smooth. The breakfast buffet is delicious. The gym is way too small for the size of the hotel and the equipment desperately needs to be replaced. The spa looked very appealing, especially the jacuzzi, but I didn't have a chance to experience it.

Great experience both times staying at the Westin Santa Fe. Rooms are beautifully renovated and…read moreimpeccably clean. Staff is first rate. Conveniently located. Also a big fan of the on-site restaurants. On-site spa is great and guys have free access to the sauna and hot tub there. For Bonvoy platinum or above ... Westin Club here is killer! Lost a star because the fitness center is good but not great.

Had a great time in Mexico City. The W is a great hotel. People are friendly and helpful. However…read morethe pool sucks not a pool. More like a big 3.5 foot bath. The Jacuzzi I could not get into because it's reserved???? The gym was great.

I was there for a quick trip to catch up with friends and to go to a concert at the National…read moreUniversity. The front desk staff was fantastic, very helpful and kind. Rooms were very clean, good hot water in the shower. Excellent wi fi as well. Right across the highway from an incredible mall. Would have been nice if there was a small store at the hotel to sell sundries, like tooth paste etc. A very small matter.

Amazing staff. This hotel never disappoints. Great location for the southern part of CDMX. My wife…read more& I stay here often.

The hotel is great. The workers are very courteous and polite. They tried hard their best to…read moreunderstand my poor Spanish. The room was nice and clean. Could not ask for a better room. I recommend booking with breakfast included. The food was good and service was great. The area around the hotel very good; I know many people worry about going to Mexico but I felt very safe walking around. My own thing that is challenging is the buttons for the hotel. They must be too high tech for me because I did have a couple times I just could not press correctly and it took a while.

A very good place to stay. Some reviews talk about slow internet. That is true in the evening…read moreduring high demand. Other than that, it is all good. An amazing staff that goes out of there way to help you. The restaurant is good, the rooms are a good size. The beds are extra firm but comfortable. Showers are big enough for two or more. 24 hour room service is great and not over priced. I can't say enough good things about the staff. The best staff of any hotel I have ever stayed at.