Tomorrow will be Christmas party for Veterans with DJ Very…read morenice place with friendly bartender Mary!!!

Horrible customer service, double booked my event and then tried to make it seem like my fault when…read moreit was their mistake. So called "upgrade" that they offered to make up was hardly an upgrade. Always late to meetings and had no respect for my time. Completely unorganized and unprofessional, not at all worth the cost.

Nora and her staff took care of everything for my Mother in Law's 75th birthday. The facility was…read morewell maintained, clean and enough support staff to assist us with any issues. They even let us come in a few hours ahead of time to set up decorations and photo background

Although this is a new hotel and in great condition, it is one of the worst hotels I have stayed in…read morein years. I travel weekly for work and the people that work here are some of the rudest I have come across. There was 1 lady that worked on the night of 5/7/25 that was friendly, but everyone else during my stay was unnecessarily rude. Some I witnessed being rude to other guests. I landed in Harlingen, exhausted and went to the hotel before check in to see if they had a room ready. If not, I would have just worked in the main area. I was given attitude from the moment I walked in. I explained that I knew it was before the official check in but just wanted to see if they had any rooms ready. At 1st the lady kept looking at papers and ignored me. After several minutes standing there I finally asked if she had a room or not. She then got me checked in. I did not receive a bottle of water or anything at check in as I usually do. I don't have them clean my room so I often need refills of stuff. Anytime I asked for something like a towel or toilet paper I had to explain I did not need my room cleaned, just a refill. The breakfast ladies like to sit or stand by the trash cans and gossip with the morning front desk lady. At 7:30 in the morning, nothing is refilled and when a child made a mess they made no effort to clean it. One breakfast lady likes to order the other around very rudely as well. Not sure why there are 2 at this hotel when 1 does nothing but sit and gossip. It's extremely unprofessional to see and hear them when trying to get and eat breakfast. I ended up taking it back to my room when I saw them there. At one point when I was asking for a washcloth another guest was asking for a bottle of water that she should have gotten at check in. The lady looked her up and told her she wasn't platinum level so she could not get one. There was definitely a better way to handle that. There were multiple people in the lobby and I felt bad for her. Another guest and I looked at each other with understanding that it was wrong. Too much to talk about so I will end here. If you like being treated like crap, this is the place for you.

Excellent hotel in the Harlingen region. Has four floors. Plenty of parking spots available…read more Access the hotel off the feeder of the highway (my GPS apps kept trying to come in from an inaccessible backroad). Rooms were spacious, nice, and modern. Large flat screen TV in all the rooms. I got a room with only a standup shower but comfortably could fit two people. Complimentary breakfast Monday through Friday from 6am-9am and Saturday and Sunday 630am-930am. Has the usual things such as eggs, potatoes, self-made waffles, yogurt, toast/bagels, and juices. Free WiFi that was good speed throughout the facility. Pool is supposedly heated, but it was still really cold and we had to leave within a few minutes of being in the water.

This was the nicest Residence Inn I've ever stayed at! I'm actually in search of a hotel for a…read moreblock of rooms for my upcoming wedding and I so wish that I could magically transport this hotel to where I need one. I was in the area for the holidays as my partner's family is from the Valley. I don't know much about the area but felt like we were in a good location for everything that we needed. It was super accessible to the airport, an HEB, a Starbucks and an Orangetheory Fitness. When I didn't want to leave the hotel because it was raining or didn't want to make the same mistake of driving in the wrong direction on a one way street (yikes), I didn't need to. The on-site gym was open 24 hours and had a treadmill, an elliptical machines, weights, water, and towels. The on-site and complimentary breakfast and coffee was decent (tortillas would have been nice though). And I even noticed on my room fridge a sign that said the would pick up some groceries for me if I needed. I don't know if the grocery service is true of all Residence Inn's but if not, it aligns with my experience here with the staff that was super friendly and accommodating.

I stayed a lot of hotels in South Texas mostly Hilton's. Our company recently changed and wants us…read moreto start staying in Marriotts. So on a trip to Harlingen I checked into the Residence Inn right next to the Bass Pro Shops. Not only was the location a plus, due to Bass Pro shops being on the same parking lot, the hotel is much newer and in much better condition than the Hilton I normally stay in. Everything was high quality from my check in experience, the evening reception with food beer and wine, to the workout room which had not only treadmills but free weights as well. This far outshined the Hampton Inn that I normally stay in on Ed Carey Drive. This is a really nice hotel at a reasonable price and I would recommend to anyone: clean, quiet, comfortable, and very dark window shades to be able to sleep at night as well as in a very quiet location.