just had a dead car brought back to me from bloomingdale out to South haven. The driver, Robert,…read morewas really good really fast, and put the car right where we wanted it. could not ask for more. very Happy. Use these guys, they are very good

Asked me what I want to pay for the service and then got upset and complained about gas prices when…read moreapparently my offer wasn't good enough. Make your own prices if you want to get paid the number you're looking for.

One star is being generous. I called Onstar/Buick Roadside…read moreAssistance at 6:15am. This "company" texted right away asking a couple questions which I responded to. ETA was 6:45-7:15am. They were not there. At 10:20am, I texted asking for an updated ETA. Andre responded that he had a flat tire would be there within the hour. An hour later I got a text from Roadside that the driver was on way. I sent a text with info regarding how to find the house that my car is at as the GPS is always wrong. Another hour later, I get a text that Andre is en route. By 2pm still no driver. I called Roadside again who reached out to the driver and Andre told them that he had a flat tire and was 30 minutes away. By 3:30pm still no Andre. And I called roadside AGAIN to get my claim reassigned since we were now going on 8 hours pasted the original ETA. Within 15 minutes of getting of the phone with roadside to have my claim reassigned Andre shows up right before the other tow company. I was told by the other company that Andre was attempting to load my vehicle onto his trailer. So another not so nice call to Roadside, roadside reassigns the claim to this "company" just for Andre to screw around for the next 2, almost 3 hours trying to diagnose and "fix this issues", say i was out of gas and all this other stuff. Ultimately leaving becuase he could not get my non-running vehicle loaded onto his truck/trailer. I just got back from vacation the previous night, with less tham 2 hours of sleep before trying to start the process of getting a TOW TRUCK in hopes that I could get my vehicle to the dealership before they opened at 9am, to atleast figure out whats going on before they closed until Tuesday for the holiday weekend but 12 hours later (from the time of the first call to the time he left the location of my car) and my vehicle still sits in the same exact spot!!​ Now I get to spend another day dealing with this PLUS trying to figure out how the hell I'm going to get to work and my child to school next week!

Tow company came 5 hours after they said they would , then Andrew one of the drivers took my keys…read morehome with him for the weekend then kept them for two more days until Tuesday and did not drop my keys off to the shop where my car was until 5 days after it was towed . Apparently Andrew forgot to leave my keys with the car so it couldn't get worked on or even looked at for that matter . When I spoke to a supervisor about it they told me Andrew had any emergency with his family , sort of like the one I'm in right now with three kids full-time job and no car . No apology from them just excuses. This entire situation could have been avoided had Andrew done his job properly and left the customer's keys with the customers vehicles but he did not and now all we're getting is excuses excuses excuses . Just do your job correctly and you won't have to make excuses after the fact. We are now 5 days after the fact and my keys were just dropped off at the shop they haven't even had a chance to look at what's wrong with my car much less start the process of fixing it so if you want to be without your vehicle longer than what you actually should definitely use this company

Customer first? More like theivery first. I called them first to directly cancel my jump after a…read morefriend offered who was right next door. I told the provider to make sure it was canclled through the motor club aince (as a roadside veteran) providers have been known to try and get paid for work they did not do. This is a terrible practice. It would take my second out of three services, and when I really needed it, it would be gone, all because of a selfish, and greedy company! He yelled at me and even laughed at me when I told him not to GOA the call.

I was assisted by First Response Auto Rescue on May 4, 2018. My keys were locked in my van, and…read morewithin a minute of their arrival, I was back in business. The service provider (Nate) was professional and polite. He did a great job and arrived quickly. He needs a white horse! :) Thanks!

So I happened upon Dylan's business on Facebook when I was shopping for a new car. I was searching…read morefor a Honda Pilot specifically and found one from DMS Automotive at a good price, but when I contacted the business, Dylan explained that the vehicle was pending sale and would sell later that day. As a consolation, he told me that he had several other Pilots currently in the shop that were being rebuilt. He explained to me that the nature of his business was to purchase vehicles that needed rebuilt enginges & transmissions, fix them up and sell them. I was intrigued so I continued the conversation and eventually agreed to put a down payment on one of these Pilots. Dylan told me that the vehicle has 212000 miles on it but they were installing an engine and trans with 87000 miles. He also explained that there would be a limited 1 year warranty issued by DMS Automotive placed on the engine and transmission should there be any issues with the work done on the vehicle. I thought, this sounds like a good deal and felt safe knowing there would be a warranty. Well I was a bit careless and bought the vehicle without thoroughly inspecting it, and the "warranty" that was issued to me was a handwritten piece of yellow legal pad. I also signed a purchase agreement that states I'm agreeing to buy the car "as is". I asked Dylan repeatedly to print or email the complete terms of the limited warranty, and he claimed that either his laptop wasn't working, his printer wasn't working, or that someone else who works for him was unable to attach the file to an email. I asked, can I get the file from your computer on a flash drive? He claimed not to understand how a flash drive works. It is indeed a 2003 Honda Pilot but the 4WD doesn't work, cruise control doesn't work, and check engine light came on immediately calling for issues in the transmission. I called Dylan about the check engine light and asked for his help, he said we should change out the transmission fluid and filter and go from there. I made multiple appointments with him to inspect the issues and he never showed up, making excuses as to why he was unable to come. I have not spoken with him in weeks and it seems as thought he has blocked my phone number because it goes straight to voicemail every time I try to call. I have had the transmission fluid changed, which was extremely dirty, and the oil level in my engine was low, so I am skeptical at this point as to whether or not a different transmission or engine was actually installed in this vehicle. My assumption now is that I purchased a 2003 Honda Pilot with 212000 miles at the blue book value of a Pilot with 87000 miles. The car drives, but slips occasionally in low gears. Needless to say, I was hoping to acquire a vehicle that didn't need thousands more dollars spent in repairs upon purchase, and I feel that Dylan was dishonest and intentionally sold me a vehicle with known issues and then cut off his communication with me.

This man is a scam and rips off people constantly. He took advantage of my 84 year old Dad and lied…read moreto him about getting him a vehicle and took money for parts he never produced nor did he fix anything in the vehicle. Do not trust this lowlife.

Doesn't answer messages. Low ball prices. can't recommend…read more poor service. not on thr ball

From the owner: Eddie is a technician who has been working for 7 years in his field, kind and reliable, available…read more24/7 and extremely professional

Charged me 190$ to show up at my house and plug 1 tire. Took the money then 1 1/2 hours later…read morecalled to say they refuse the service. Kept all of the money and NEVER showed up. I couldn't make up something this stupid. Unfortunately it really happened to me.

Wow, What excellent service. Talk about going above and beyond. Dead battery could not be charged…read moredue to defecting battery connector. RR rigged said connection and car could start to get it to a garage without towing. Great value for me. He even needed more tools than he had but was happy to use mine. What skilled clinician. So friendly and nice. Prob, doesn't know it but he made my mothers day!

Truthfully, the worse towing experience I've ever had. The tow trucker came out and ignored us…read morecompletely when we tried to say hello. Then started working and when we asked him to explain how he was going to get our car onto the truck without a wheel he stood up and told us that he didn't have time to explain to us how he did his job. He then told us if we were going to be rude to him and question his ability to do his job, then we could wait to speak to his supervisors. He then stormed off and sat in his truck for 45 minutes while we waited outside by our own car. I ended up having to call the company and was told he was having a bad day and we needed to give him space. We only asked him to explain what he was doing... Worst experience I've ever had. If your insurance company send them, ask for someone else.

Best lockout service ever!!! My fob quit working then my lock broke on my BMW. 2 other tow services…read moretried to break in but couldn't. I tried to break a window and couldn't break it (laminated glass) so my mechanic at 1 Stop Auto Repair told me to call 520-TOWS (616-520-8697) so glad I did! Lockout service-- Call this guy!!!