3 starts because the manager and the woman who braided my hair for the 2nd time now are great. The shop is great. They do everything they're clean for the most part. They're nice and the work is quality
However the inconsistencies with pricing when you call and request pricing versus when you get in there, it's very problematic.
I called last Thursday to get the pricing of how much it would be to touchup my perimeter braids on the phone. The young lady who said her name was FiFi stated it was $80 for bow hole knotless touchup the entire perimeter of my head. I get in there today and a woman who also claims her name is FiFi, but doesn't remember speaking to me states that it's 155 to redo the perimeter of my head stating l that only the front is $80.
I tried to explain to her several times. That's not what I was told on the phone when I called I also explained what I was told on the phone and I stated that at this point it didn't matter because I had already taken my perimeter braids down so I had to pay for it regardless this woman goes back-and-forth with me about how there's no way that could've been stated and trying to discuss in-depth with me. What I paid on my previous appointment when I was there a month ago when when I was getting my hair done. She wasn't even there the whole day. I asked her twice if we can move forward I also asked her why she was discussing a hair appointment from a month ago. This woman wanted to argue with me about how she claimed to tell me the price, but doesn't remember the phone conversation
The manager ended up getting involved and she gave me a discount 125 which is fine. I don't have a problem with the price of 155 I simply was explaining that wasn't what I was told the other one and men wanted to argue with me so bad about this even going so much just saying that she wasn't lying and I stated I never said that you were what I'm saying is I wasn't told. I also asked three times if I could just start my hair and not go back-and-forth with her, she made a scene in that salon and it was very rude and it was very unprofessional.
The problem I have is when you call the prices are inconsistent. Then later on she told me it was gonna be an extra if I wanted four strands of bow hole left out versus three when the last time I was there and I paid 260 for my hair done that is the way that they did it. Three strands left out in the middle four on the top and no one charged me extra. Then she tells me that the Hair is extra cost again when I was there a month ago nobody stated here was extra cost nor did they pay so every time I go in here which is now twice the story is different at this point if you go, just make sure you get confirmed pricing.
I'd also like to add that nobody in that shop after this whole ordeal said goodbye to me like they had said every other customer with the exception of the lady who was braiding my hair so when I left, it's pretty clear that they were all upset because I told that woman that she did not give me the correct pricing over the phone because she didn't.
And I still end up paying $150 because I tipped my braider $30. Which was never my issue. My issue is the lack of consistency with pricing in the Rood nature in the ordeal. I went through while simply trying to get my hair done. read more