Been to this branch a couple of times. The drive through is a bit strange because it's around back…read moreon a lower level than the bank building. It has, like some other Fifth Third branches do, the video cameras so that you can see and speak with the customer service rep. It's a small branch inside, but it fits right in with the decor of this homey Mayberry-like town! The teller who helped me inside seemed more focused on her personal phone call than promptly helping me, though.

I was a fifth third customer for many years, and had nothing but good experiences with them…read more Anyone I spoke with was knowledgeable and professional. I've since moved out of the area, so regrettably I can no longer use their services. But it is so nice to work with a medium size bank that is run well, and that is what you get with fifth third.

I have my personal, family, and business accounts through CHASE and this particular location has a…read morephenomenal staff...Yelp reviews don't always truly advocate for an honest overview of an establishment...these last reviews from 10+ years ago are not telling. As a business owner it's not always easy find positive and hard working people but I've worked with Beth and Spencer at this location almost 10 years now and they're representing CHASE phenomenally. I just wanted to bump this review score up~ deservingly.

Slow and untrained staff = wasted lunch hour!! The Lady took about 30-45 minutes to figure out how…read moreto give me a voided check so i can set up my direct deposit.. Let alone in that time she had to consult 3 different people.

Love this branch!! The workers are incredibly friendly and can help you with everything you need. I…read morehave never had a problem using their services and have been banking with them since I moved to Ohio 8 years ago. Convenient location on Main Street in downtown Mason. Interior is lovely and there is an ATM in the drive thru area. Highly recommend coming here for your banking!

Okay, so we are not too pleased with 5/3's new accounts and changes, but we like the fact they have…read morelots of ATMs and Kroger branches, so we'll stay with them a while longer. This is by far our favorite branch. They always give our dog a treat when she goes on bank runs and they are super friendly. They even went above and beyond helping research an online banking matter when the online banking customer service people were no help at all.

We've been with Center Bank in Milford for years. Always friendly & helpful service! I've had no…read moreissues with our personal or business accounts here. Have also had things notarized for free as a customer. We left all our big business bank accounts because they didn't align with our values (they help fund oil pipelines in native land, etc.). We are more comfortable with a smaller bank that actually knows who my family is.

Place Is poor management period I was with them when they first opened and continued to decline…read moreyear after year missing up on deposits , managers doing nothing including Angela in milford , no call backs as promised no follow up , accepting closed debit cards as ach which is fraud on closed account that was closed for 10 days .stay away from this place I am calling ohio attorney General making a complaint with them also and the better business bureau as soon I get back in town and closing all accounts down

I have been with US Bank for years they're always very courteous and very helpful whether I go into…read morethe bank or call they're always there to help me

Great bank for all your banking needs definitely recommend for anyone looking to advance their…read morefinancial goals talk to Peter he's very professional and very helpful

I forget the name of the woman who helped me unfortunately as I was traveling and in a frustrating…read moresituation. I needed cash and to my surprise Bank of the West does not have any nearby branches. I used 1 of their Atms in the airport but there is a really low limit on the amount I can withdraw. Fith Third Bank was awesome enough to help me take out two seperate cash advances and take the time to add me to their system and process the transactions. This bank literally saved my butt. They helped make a trip from California to Ohio not be a complete waste of an entire day and money!! Thanks so much for all your help!

I had been locked out of my mobile banking and I was informed via the 1-800 number that I had to…read morepresent my id at a Key Bank branch to regain my access. As there is no Key Bank local to me, I ended up at this branch as a trip to Jungle Jim's (down the road) was also planned. The 3 Tellers inside of the bank were extremely helpful. As this was (I'm guessing) a somewhat unusual situation, I spoke with all 3 Tellers who assisted in the process of getting access back to my mobile banking. Between making different phone calls, waiting on hold and then assisting me with setting up my new mobile banking account, the process took approximately 45 minutes to an hour. While I was waiting I took pictures of this adorable piggy bank. I wanted to request a piggy bank for myself, but I refrained...lol. 5 star experience today at this branch.

Deposited a check and they are treating me like I'm trying to scam them or something. The check…read morecleared on the 21st and they still aren't releasing my money it is now the 24th. They keep telling me different stories. Nobody knows anything or how to do their job. They have the worst customer service ever. Do not bank here.

I will never use this bank again! My account was negative 13 dollars, I deposited a check for a few…read morethousand and they held it for 10 days. I was not alerted or made aware of the hold before. I was declined on multiple charges before calling and getting the update. I have been forced into late rent with a 3 day notice which won't give enough time to pay because of this stupid bank

Have been with Woodforest very Friendly managers and tellers given good Advice have Direct Deposit…read morewith my paycheck post day in advance overdraft allows 24 hrs to deposit funds.