This is now my go to credit union branch in Cincinnati. It is conveniently located on Glenway…read moreAvenue near the the Western Hills plaza with a turning lane that allows you to easily access the parking lot. I was coming here prior to merger and renaming of this branch. This is not my actual credit union but is part of the shared banking network I can use in Cincinnati. I never have to wait too long to be helped even though they also service the drive thru customers. The tellers are always friendly and helpful and good at fixing the mistakes I make on the deposit slips. They always verify my identity and process my request in a very short time. Whatever I deposit here goes into my account the same day at my credit union. This is a slightly smaller branch office but has a receptionist desk, customer form counter and several private banking offices for more private and detailed service transactions. I plan to return to this branch as long as the service here continues to be friendly and professional! Until next time be kind to each other. #yelpcincy #superiorcreditunion

Do not use for mortgage. Found hidden fees and they called it a mistake. Waste of time.read more

As interest rates have dropped over the years, I have used Guardian Savings Bank many times to…read morerefinance my home, reducing my monthly payment hundreds of dollars and saving tens of thousands of dollars over the life of the loan. In particular, I have worked with Eric Suetholz at the Ft. Wright, Kentucky branch each time. Eric makes the process of refinancing very easy, and I've never paid any points. In addition, Guardian's interest rates are very competitive. If you are interested in refinancing, I highly recommend Guardian Savings Bank and suggest you work with Eric Suetholz. You will not be disappointed!

We went to Guardian for a Constuction loan. We worked with Angie Kessel through the entire process…read more She was very helpful and professional during the long process. The process was long due to our situation but she never gave up on us and helped us along the way. We finally got the loan started and are now building. We hope to work with her again when we convert over to a conventional loan next year.

Angie Kessel helped us with getting a loan to build our forever home, she was never too busy to…read moretake our call or answer our questions. She made this process go very smoothly. We would recommend her to anyone, she is very professional and yet makes you feel like your the most important client she has!

I always get excellent service at this bank tellers are supper friendly & helpful. Thanks to Lauren…read moreShannon Vaniece & John

I met Lisa out in Mason at Kings Island…read more She's so good that she made it known who she was in just after I waved and said hi to her. She smiled so much that even though I already have a bank account I signed up for an account with the credit union. I got my card cut right away, Lisa took some time to get to know me after all the business was handled and then on top of that she gave me a gift CARD YAAAAAY OMG I wasn't expecting that!! Yaaay

In January, I set up automatic mortgage payments to come out of my checking account at another bank…read moreand then the following Monday, I opened a checking account as well with VCB. I hand-delivered my mortgage payment in February and asked a question about a fee on my account. I was told that there were no fees listed. Then, because I wanted to make sure that it was clear which bank my automatic payments were coming out of, I asked the teller if it was coming out of my other account (since that was the one with the money in it). She said yes, but I wasn't sure she had registered which bank I had said and I repeated the question, including the name of my other banking institution to be sure that my automatic payments were correctly set up. She affirmed that I was all set up for automatic payments and the next payment would come out of my account. Well, the next month I received a statement that said that I had missed my payment and also that I had incurred a fee of $90. When I went to the bank to speak with them about it, the president told me that the teller couldn't have made the error she did because she would have had to be "brain-dead" to make a mistake like that and would be fired, so obviously it couldn't have happened and I was the one that was in the wrong; therefore, the fee stands. I feel like I was robbed. I sincerely hope no one else trusts the tellers or anyone else at Victory Community Bank to have their bests interests at heart; based on this experience, I feel that they are solely in banking for their own gain.

My mother was here for well over 30 years. When she passed, I assumed the business of dealing with…read morethis bank. I live in California, so that could have been a very daunting experience, but is was not. The folks at Victory still have that personal service that is long gone from the big banks. One of the bankers in particular, Della, has been a complete charm in helping me handle banking business via long distance. Her customer service is exemplary. Such a great banking experience!

Stay away from these people. They will drag you down a rabbit hole and waste your time. After…read moremany weeks of me providing them with documentation for a loan I gave up on them. Go to Heritage Bank. They welcomed me with open arms and approved my loan expeditiously. Heritage Bank is a local business with roots in our community, so they take a personal approach to lending!

This is the most friendly bank that I've had the pleasure of doing business with. The staff is…read morealways very welcoming and helpful. Easy to reach, and great communication when there's an issue. Brittney Lute is very knowledgeable in her field, and if she doesn't have the answers, someone else always will. I highly recommend switching to this bank!

Been to this branch a couple of times. The drive through is a bit strange because it's around back…read moreon a lower level than the bank building. It has, like some other Fifth Third branches do, the video cameras so that you can see and speak with the customer service rep. It's a small branch inside, but it fits right in with the decor of this homey Mayberry-like town! The teller who helped me inside seemed more focused on her personal phone call than promptly helping me, though.

I was a fifth third customer for many years, and had nothing but good experiences with them…read more Anyone I spoke with was knowledgeable and professional. I've since moved out of the area, so regrettably I can no longer use their services. But it is so nice to work with a medium size bank that is run well, and that is what you get with fifth third.

nice little credit union. Super friendly staff make you feel welcome and treat you like family.read more