We have multiple banks that we have relationships with, but my wife and I agree that Huntington…read moreBank on Rt. 83 Avon Lake is the most pleasant to deal with and everyone always knows us by name. Proactive banker to tell us about rates, upcoming promotions, etc. If you're tired of dealing with your bank, I highly recommend developing a relationship here.

Always friendly and the line is never too long. The inside is always clean. The atm is usually the…read morefastest route .

Absolutely the worst customer service experience ever. Endless phone calls, broken promises to…read moreresolve issues, blatant lies. You will never speak to anyone who can do anything. The buck is always passed to another person who fakes caring, claims they'll look into it, and promises to call you back. They don't and never will. This business is the Trump University of banks. I've heard they prey on the old people who live in the senior living facility next door. Absolutely shameful and disgusting.

Very poor customer service. Rude. Unhelpful. Force you to hold without having the respect to ask if…read moreyou'd like to hold. They leave you on hold and never return to the phone. Repetitive pattern. Moving my accounts.

So I'm pretty much an online bank user these days but when I've had to stop in, the tellers have…read morealways been very nice. There isn't much traffic at this location so it's pretty easy to get in and get out. I did have a situation with a bill that I had just forgotten about. The payment was late by two days and I was paying off the entire balance. I explained what had happened and the bank manager kindly waived the late charge. Great job with the customer service!

This bank took my money. I had an account with them, and because I didn't use my debit card, my…read moremoney eventually went away due to their fees. I think this is terrible. I called the bank multiple times to try to get my money back, but they weren't helpful. Sometimes the people I talked to were rude. I wish I never used this bank. I had a misunderstanding of credit unions. It made me feel like the purpose of this bank is to take the money from people and not help them grow their wealth. This is sad. I also went to this bank for a mortgage, and they said no, but I went to another bank, and there was no problem.

The poor decision to close on Saturday's, is not at all customer friendly service. Whoever is…read moremaking these types of changes should be let go.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

This bank has terrible customer service !! They are always under staffed. Often they will have only…read moreone teller who must serve both the drive up window and the inside customers. It's an impossible task for the poor teller. This is not an occasional occurrence it is frequent. If you're looking for a bank I would recommend you choose a bank that has better customer service.