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    Services - Fifth Third Bank

    Personal banking

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    19 years ago

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    4Front Credit Union

    4Front Credit Union

    (45 reviews)

    I was a victim of identify theft and I discovered that someone fraudulently opened an account with…read more4Front Credit Union in my name. I called 4Front and explained the situation. I was told that their Risk Department would call me back within a day. Nothing happened. I called again and was told the same thing. Again nothing happened, Subsequently I received a statement in the mail regarding the fraudulent account. From the statement, it appears that the account is open without any restrictions. I called 4Front again (this time after hours). The representative was polite but unable to help. Apparently the account in frozen but I have no way of verifying this because only the Risk department can discuss these issues. I am frankly surprised that a department that specializes in risk management would not take a claim of identity theft seriously enough to even return a phone call. I never intended to give 4Front my business in the first place, and needless to say, I don't intend to do so in the future.

    Just awful. I made the switch to chime where I have never been happier. They actually care about…read morethe customers. I had paid off my loans through 4front early and they denied me for another loan because I was $27 dollars in the negative. They will take every cent out of your account in order to pay off any loans. And if you call to try to talk to someone, they are rude and uncaring to the point where I had to speak to a manager. I am so glad I switched banks.

    Fifth Third Bank - banks - Updated August 2026

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