I was glad to find a Chase Bank open up near my home. I've mainly used their Drive Up services. But…read moreyesterday, I had to go into the branch to resolve a banking issue. I was to meet with Maricela Lara, Personal Banker. She was helpful & patient. Anyway, I came in to resolve one concern & she asked the right questions and shared a lot of insight on what services I was eligible for. As a result, she ended up resolving two other matters during my visit. We need more employees in customer service like Maricela who can listen to customers & ask the right questions- - - this way, customer walk out knowing they were taken care of.

I have had an account with this bank for 10+ years but this branch always is the most difficult. I…read morecan appreciate that they are trying to keep people's money safe but their "rules" have gotten so ridiculous I can't even access my own money! And for some reason it seems to be harder to put money into my account than take it out! I have had problem after problem with simple transactions at this location. And if its not bad enough, the service there is terrible too. The drive through teller was downright rude and accusatory to me the last time I was there. I am about ready to pull my money out of Chase all together and move to another bank thanks to this location. What a joke.

I opened up my accounts with 1st National Bank of McHenry over 20 years ago. They were recently…read moretaken over by Blackhawk bank. They went from being a well run bank to a terrible bank. When they first transition over I accessed my safety deposit box. It took 20 minutes to get access to it. I figured it was due to learning new processes. Two months later and it still took 10 minutes. Prior to Blackhawk it would take a minute or two. In addition, they have many high fees. As a result, I closed several of my accounts and my safety deposit box. Went to my new safety deposit box at another bank and was in and out in a minute or two. This bank will not last long with their service and fees. There many other better options in the area.

They have always been helpful and professional. It's wonderful to have a neighborhood convenient…read morebank close.

Very rude customer service. From tellers to banker. I have several accounts at BMO and when I asked…read moreto add on account I was treated as if I was nothing them or inconveniencing them. Every question I asked they answered like I shouldn't be asking them. Will never return. Will look to remove accounts from this bank to other.

Do not bank here! I believe Huntington Bank in Barrington is running a scam to cheat people out of…read morethe $400 bonus. Take your hard earned money and put it somewhere where people will value it and care about you as an individual. I opened an account at Huntington Bank in Barrington with Jody for the $400 bonus. We asked all of the questions and were assured that I qualifed for the bonus. I am a single mother of two children. I opened an account here because my dad and I put our names on it together and they are refusing to pay the bonus because he had a previous account there. We double checked that this wouldn't hurt me before opening the account. I have never had an account there. This was actually my first account ever and I was so excited and proud. I was going to use the bonus for my son's baseball registration. My father is the nicest person in the world. He's a third generation Italian American who's parents didn't trust banks or anyone with their money. It's cruel. I've watched him call there 10 or more times and get the run around. Corporate is treating him like a loser for caring about $400 and trying to get it for me. No one will admit they mad a mistake in telling us I was eligible. I sincerely believe that Huntington Bank in Barrington does not care about me because I'm a blue collar worker and not a rich Barrington millionaire. This is bad buisness to try so hard to screw over people. The employees at the bank say call corporate. Corporate took pride in cheating me out of $400. Jodi wont help. Corporate blames Jody and said she needs to write a letter saying its ger fault and that even then maybe they wont pay me the bonus. My poor hardworking father has spend hours calling and going there to resolve it. Huntington Bank is not a good place to open a checking or savings. They pass the buck. Go to a local credit union instead. Go to Partnership Financial Credit Union go to Chase. It feels like Huntington Bank in North Barrington discriminated against me because I'm poor and my money isnt worth much to them. They cheated me, a hardworking mom and then they embarrass you for fighting for yourself. This bank is by Wynstone in North Barrington. I guess we should of known they only care about rich people. It has been the most demeaning experience. If you read my reviews you will see im kind and I only give good reviews. I'm rational and we have tried everything. Now I just want people to know, don't bank here. Amanda Sassano

I have always had a great experience with this branch. I work with them at least 3 times a week…read more Everyone at the branch is friendly and is very accomadating. Scott P