I've been trying out multiple LUV Car Wash locations across the San Fernando Valley, and…read moreunfortunately this one stood out for all the wrong reasons. When there's a long line, this is the only location that doesn't allow customers to use both lanes to help keep things moving. This ends up causing unnecessary traffic that spills out onto the main street, which is frustrating not just for customers but for everyone driving by. I was told by an employee named Brandon that it's "policy" for members to only use the membership lane. That would make sense if it didn't directly contribute to congestion, especially when other LUV locations allow members to use the non-membership lane to help ease traffic and keep things flowing efficiently. Overall, the experience felt disorganized and poorly managed compared to other locations. Hoping management reconsiders this policy because it definitely impacts the customer experience.

I have been going to this place since opening its doors. They always let me go through with my…read moretruck. Sometimes making me check to see if there's anything in the back. I comply and take it out. Staff have been rude and egotistical lately. I want to write a lesser review but also have been turned down from using the car wash. Because my truck has a spare tire carrier like a jeep. It was never an issue. It never caused issues. Maybe the employees had a bad day. But this is a few times in a row. Glad to take my business elsewhere. The vacuums are really not the most powerful. Value wise it's just at the threshold. There are places in LA that charge $5 for the wash and I prefer the contactless for all my six vehicles. Hopefully they learn better customer service skills. Maybe re-train the staff on behavior.

I got a deluxe internal and external wash and my incredibly dirty car came out looking as if it has…read morebeen detailed not just washed. I will definitely be going back and will be getting the wax next time.

I would like to update my review because the last time I was there. It was some miscommunication,…read moreand I gave it 2 stars, but now that I come to think of it. This place washed my car so great that I didn't even have to go back for like two weeks. I will give them another chance because they really do a great job. And it's worth, every penny, every dollar. So I will be making this my regular car wash place these guys really know how to clean a car, I would give it 5 stars, but I still need some clarity from the manager. Then, I will change my review again.

Just when I thought I couldn't find a good car wash near me I come across Elite while on my way to…read morebuy groceries. - I like that its a simple car wash with little to know line. -Love the disco lights inside the car wash. -cleans my car with no problems -Friendly customer service - I pay 19.99 a month for unlimited car washes. - Recommended to all in the Calabasas / Topanga area

Sadly, this was the worst car wash I ever had. The image collage says everything. I booked the…read morepremium package as the gentleman promised my car would be spotless and they would take extra care of my tires. Boy, this is not one star, this is minus one star. I could not even get a receipt without leaving my email or mobile number.

Easy process, quick but the best service. Fair prices. Very focused on details and cleanread more

I have given this place far more chances than I should have because I wanted to keep supporting a…read morelocal business, but the quality of service has steadily declined while the prices have continued to increase. Today was the last straw. Every single time I come here, I tell the staff the same thing: please make sure the compressed air dries the vehicle completely before I leave. Yet every single visit, as soon as I drive away, water starts dripping from the side mirrors, door sills, and other crevices. I end up having to dry the car myself at home, and that's when I notice everything else that was missed. The windows are streaky, there are water spots and stains left on the paint, dust is still on the vehicle, and the overall attention to detail is lacking. Today I asked why the rubber floor mats hadn't been wiped down. I was told, "We only vacuum them." The problem is, they hadn't even done that. The mats were still dirty. I finally told the manager, "I'm never coming back here." I've been a loyal customer and have spent a lot of money here over the years. It took me less than a minute to wipe down the rubber mats myself, but much longer to correct the rest of the poor workmanship. When I pay for a professional car wash, I shouldn't have to finish the job at home. And please don't offer me another free car wash card. A free wash isn't much of a solution when the quality of the wash itself is consistently disappointing. I genuinely hate leaving negative reviews, but after giving this business so many opportunities to improve, I can't recommend it anymore.

DetailZ told me what could be done, what the result would be, and then delivered…read more Highly recommended! I have a classic car that I still drive regularly. It was in dire need of a detail, including clay bar and machine polish. It also needed head and fog light lenses restoration. After completing the job, car now looks almost new. DetailZ takes great pride and care in his work. His communication from initial contact through completion was clear, concise, and very professional. Working with Amin/DetailZ was a remarkable and refreshing experience.

After a bad repair elsewhere left my car with a horrible spray paint job, I was worried it would…read morenever look right again. Amin worked his magic and completely transformed my car. He was honest, flexible, communicative, and clearly takes tremendous pride in his work. The attention to detail was incredible, and my car looks better than I thought possible. 10/10 would recommend.

I really regret not taking a before picture because this car was absolutely thrashed... and now? It…read morelooks like a brand new car.Arya and Sammy seriously worked magic. You can tell they take pride in what they do--every little detail was handled with care, nothing rushed, just straight professionalism from start to finish.If you're in the Woodland Hills area, definitely look them up. Real professionals, great energy, and results that speak for themselves. I'll definitely be calling them again.

They did an amazing job on my X3. I can't be happier…read more Definitely calling back! Thanks a lot.

I had Pull Up and Polish do a level 1 clean on my two SUVs and they did an excellent job! My cars…read morehad been neglected for over a month and now they are back to peak condition. They are thorough and didn't rush through the job. Results justify the price 100% and they are more affordable compared to other quotes I got. Will totally use them again in the future.

Let me start by saying my car was in sad shape, just dull and dirty!... John showed up and…read moredefinitely changed that! My car hasn't looked this good since driving it off the lot the day I bought it! He paid so much attention to detail on the outside as well as the inside! I could not be happier with his service! So many professional touches and definitely worth the price!

Had the BEST customer service I've ever had at a car wash. the cashier was the KINDEST MOST LOVELY…read moreLADY. I will be coming here again & again. Great car wash and even better service from cashier! THANK YOU MARGO xoxo, Anabelle & Bianca

Proud American bullshit... If I could give this place zero stars, I would. I brought my car in for…read morea basic wash, and when one of the attendants drove it forward to dry it, he kept jerking it back and forth over the car stopper--completely reckless. I heard a weird noise, and sure enough, they popped my tire. Instead of owning up to it, the employee casually parked the car like nothing happened and only noticed the flat while drying it off. I asked for a pump, and suddenly no one spoke English. I asked for the manager, and the first thing out of his mouth was, "I don't deal with tires." No apology. No help. Just pure attitude. If that was the manager--or worse, the owner--then this place is a lost cause. Zero accountability, zero professionalism, and customer service that's straight-up trash. The arrogance, the ignorance, and the lack of basic decency was infuriating. I will never return, and if you value your car or your sanity, you won't either. They damaged my vehicle and acted like it was my problem. Shameful business. Shameful leadership. Period.. The owner is a complete loser with lack of customer service skills being an ex professional athlete. I let all my fellow friends know to steer clear .

Great neighborhood car wash. I'm always greeted by Michael when I go. He's very welcoming and…read morepolite to my entire family every time we drop by. He's gold!

After work, I was able to get my car washed and cleaned. They have cloths and supplies for you to…read morevacuum and cleaning your car on your own time. Definitely, will visit again.

This place sucks donkey…read more... The entire lot is dirty, smells disgusting, the pressure washers leak and dispense soap on the rinse setting. On top of all that it's overpriced relative to the time you get. Go somewhere else

This was the best place to quickly wash your car without those spinning dirty rubbers but it's now…read moreclosed down and being turned in that as a drive thru car wash :/ so many of those and they always suck! Too bad they closed it down already