Final journey has my highest regards these folks from start to finish treated us and our dog with kindness and respect and understanding our beloved pet was cremated in just one day which also made things a little easier by having her home sooner. I wish to thank all involved in helping us thankyou read more

WARNING TO ALL PET OWNERS!!! DO NOT USE THIS COMPANY!!! Between the dates of November 2nd and the 10th 2022, I entrusted WARREN MOONEY'S company, FINAL JOURNEY, in NH, with the care of a beloved pet that had passed. I was advised by the East Boston Animal Hospital to contact Warren Mooney the owner of Final Journey in NH, to discuss a request. I then contacted, Warren over the phone, I introduced myself to him and told him that my family and I have been long-time customers and have been doing business with his company for over a decade. Specific instructions were given to Warren that involved dispersing the remains into two individual containers and that he would put some remains aside for an amulet. Additionally, I was told that there would be no extra charge for my specific requests and I took their word for it; considering that I have been doing business with them for a decade and never encountered any issues, I obviously trusted them. Upon receiving the remains of my pet, I was given two separate boxes but never received the small portion of the remains for the amulet I wished to fashion. I was also charged additional fees even though I was told that no extra charges would come up. When these matters were brought to WARREN'S attention via text, I was immediately met with a careless and arrogant demeanor. WARREN initially instructed me to utilize a hair dryer to melt away the wax sealing in order to retrieve remains for the amulet, something I was not going to attempt nor was it my responsibility. When asked about the extra charges Warren contradicted himself and just waved it away and continued to ignore this issue. I asked for a refund for the unknown fee and for not fulfilling the service as promised. Warren clearly shooed me away when he said he is "now going to spend time with his family". Warren seemed to be done discussing business with me and made me feel his word is worthless and he is a thief. I was appalled at his condescending responses, arrogant tone, careless and unprofessional way he handled my situation. I was upset at how he treated me and told him I did not care who he was going to hang with and not to forget that the pet owners are the ones that pay for his services, NOT the animal clinic. I then blocked him because I felt I would be met with greater hostility.  I contacted the East Boston Animal Hospital and explained my experience with Warren and that I did not want anything to do with him. Due to his severe lack of professionalism, I told them I would let all my friends, family, and colleagues know and warn other pet families NOT to use his services. I told the staff at the East Boston Animal Hospital that my family and I will NOT go through them for end-of-life pet care as long as they continue to do business with Warren and his company.  For over a decade, my family and I have been conducting business with Warren's company. This was my first encounter with him and I am extremely sad to now know this is what we've been dealing with. Warren's poor attitude was nothing short of rude, careless, and arrogant towards my questions and myself, he was completely uncaring and unempathetic regarding my situation and my requests. I do NOT trust Warren and I question his integrity. Throughout the years my family and I have been paying for our pets' end-of-life services, did he ever fulfill our wishes? After this encounter, I feel he did NOT. Unfortunately, there isn't much (if any) quality control or regulations for pet cremation services, which also explains his horrible demeanor, like he can and has gotten away with things.  I deal with customers daily and I would never respond to any of my new, long-term, past, or potential customers with such carelessness and arrogance. Some pet parents choose end-of-life services for their pets, and I truly respect that decision, so please take this as a WARNING and do NOT entrust your beloved pets with this shady guy and his company. I regret ever doing business with WARREN MOONEY and FINAL JOURNEY in NH. By the way, I saved all the text interactions between Warren and me!  The good news and to end on a positive note, there are other end-of-life pet service providers that have integrity, are professional, and actually care about their customers! Be sure to ask your pet's clinic to ensure they don't use this company and do your research to find a quality service provider. Thank you for taking the time to read this. Good luck! read more

Called here several weeks ago as my dog wasn't doing to well. I actually spoke to the owner. Well needless to say my dog finally past and simply made the call. The owner and I met part way between point A and B... I asked for my dog's St Francis metal to be out in with her ashes. I got my beloved dig back a few days later in a stunning cedar box. I'm very happy how this was handled during such a time. Very P and how the arrangements were made. Overall very happy despite losing my best friend. I highly recommend this place for your beloved pet. read more

My Vet brought our beloved dog George to them for us. I finally got the nerve to go get him after 2 weeks. What I was given was a beautiful hand carved wooden box with a memorial label underneath, stating his name and the day he left us. Will cherish it forever. Thank you! read more